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Reviews of Holiday Inn Express and Suites Fisherman's Wharf, an IHG Hotel

3 out of 5
Holiday Inn Express and Suites Fisherman's Wharf, an IHG Hotel
550 N Point St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1095 out of 1634 reviews" "
Rating 8 - Good. 354 out of 1634 reviews" "
Rating 6 - Okay. 114 out of 1634 reviews" "
Rating 4 - Poor. 32 out of 1634 reviews" "
Rating 2 - Terrible. 39 out of 1634 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Great!
Stayed 5 nights in Apr 2024
Response from Ro I on May 4, 2024
Dear Suzanne, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Farzin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Everything was perfect.
Stayed 4 nights in Apr 2024
Response from Ro I on May 4, 2024
Dear Farzin, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ro I on May 3, 2024
Thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

4/10 Poor

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in general was clean and had its own valet and underground parking. My room however had a ringing noise most of the night …couldn’t figure out where it was coming from. I was able to fall asleep but was definitely annoying. Sound was gone or drained out in the morning. Secondly the trash bags in my room were not placed in the bins. I had to place my own trash bags which isn’t a big deal but also isn’t usual. Lastly there was a floss toothpick in the shower. This all tells me my room probably wasn’t thoroughly cleaned even though check in wasn’t till 3pm. Breakfast was average. I only stayed one night so I didn’t bother making a fuss about it and I’m not super picky but these are hotel basics. This is my second time staying here as the first time was good. Will probably try another hotel next time I’m in town though.
Stayed 1 night in Apr 2024
Response from Ro I on May 3, 2024
Dear Gabriel, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are sorry to hear that you did not have a good experience from your stay. We would like to hear more from you, please reach out to us and ask to speak with one of our Manager on Duty to assist you further.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exhaust fan in bathroom didn’t work.
Stayed 2 nights in Apr 2024
Response from Stephen L on Apr 30, 2024
Dear Daniel, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco. We will have our Engineering check in the fan. Thank you

10/10 Excellent

Meredith

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is THE hotel for kiddos and travelers! 24 hr coffee, Peleton in the gym, and spacious rooms!
Stayed 3 nights in Apr 2024
Response from Ro I on Apr 29, 2024
Dear Meredith, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Ray SUAREZ

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Stephen L on Apr 30, 2024
Dear Ray, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Ro I on Apr 28, 2024
Dear Gregory, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

IAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, convenient location, good breakfast
Stayed 1 night in Apr 2024
Response from Ro I on Apr 28, 2024
Dear Ian, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

2/10 Terrible

RIchard

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Horrible staff
Stayed 1 night in Apr 2024
Response from Ro I on Apr 28, 2024
Dear Richard, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are sorry to hear that you did not have a good experience from your stay. We would like to hear more from you, please reach out to us and ask to speak with one of our Manager on Duty to assist you further.

10/10 Excellent

Cacy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room was very clean. The breakfast in the morning was good. Beds and pillow super comfy. Staff incredibly friendly
Stayed 1 night in Apr 2024
Response from Ro I on Apr 26, 2024
Dear Cacy, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Stephanie Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable area, safe and convenient. I would stay here again.
Stayed 3 nights in Apr 2024
Response from Ro I on Apr 21, 2024
Dear Stephanie Ann, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for our family. The room spacious and clean, the staff friendly and professional. Breakfast was included and good. Walkable restaurants, cafes, and enjoyable to walk along Fisherman's Wharf. Right near the cable cars too. Enjoyable stay. Thank you.
Stayed 3 nights in Apr 2024
Response from Ro I on Apr 21, 2024
Dear Kerri, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Enjoyed the breakfast every morning.
Stayed 3 nights in Apr 2024
Response from Ro I on Apr 20, 2024
Dear Stacy, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Ben

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Parking was over priced but other than that everything was great.
Stayed 3 nights in Apr 2024
Response from Ro I on Apr 20, 2024
Dear Ben, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Rhonda, Napa

Liked: Cleanliness, property conditions & facilities
Very nice would stay here again.
Stayed 1 night in Apr 2024
Response from Ro I on Apr 20, 2024
Dear Rhonda, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the room had everything we needed. The facility was clean and well maintained. It was easy to get around to many of the area attractions from this location and the waterfront was very walkable.
Stayed 2 nights in Apr 2024
Response from Ro I on Apr 18, 2024
Dear Danielle, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Patricia

Stayed 3 nights in Apr 2024
Response from Ro I on May 4, 2024
Thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Great please
Stayed 2 nights in Apr 2024
Response from Ro I on Apr 14, 2024
Dear Gladys, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stephen L on Apr 15, 2024
Dear Robert, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, easy to walk to pier and cable cars. Booked on expedia and our parking was only 25.00 daily instead of the 65.00 when you get there. Would stay again.
Stayed 2 nights in Apr 2024
Response from Ro I on Apr 13, 2024
Dear Cindy, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Valerie

Stayed 1 night in Apr 2024
Response from Ro I on May 2, 2024
Dear Valerie, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

2/10 Terrible

carolyn

Tried cancelling the trip but could not get any money back at all.
Stayed 3 nights in Apr 2024

10/10 Excellent

john a

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again.
Stayed 5 nights in Mar 2024
Response from Ro I on Apr 11, 2024
Dear John, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Maxx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ro I on Apr 11, 2024
Dear Maxx, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

6/10 Okay

Sharlin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay went smooth and this hotel is located right by Fisherman’s wharf where we had easy access to the cable car and could get all over the city easily and had lots of places to walk to. Things were clean enough, but there were smells and things were just a little run down. Nothing overt, just didn’t feel fresh. It was a fine stay and did the job!
Response from Ro I on Apr 11, 2024
Dear Sharlin, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing l, very pleasantly surprised by friendliness, helpfulness of staff. Property was very clean and felt extremely well taken care of. Breakfast was amazing. Can't say enough good things. Much better than many "expensive" hotels. Kudos to all the staff.
Stayed 2 nights in Mar 2024
Response from Ro I on Apr 11, 2024
Dear Oscar, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Parminder Kaur on Apr 6, 2024
Thank you!

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved its convenient location and cleanliness of the hotel.
Stayed 3 nights in Mar 2024
Response from Parminder Kaur on Apr 6, 2024
Thank you!

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so profesional and friendly. The location is just perfect
Stayed 3 nights in Mar 2024
Response from Ro I on Apr 6, 2024
Dear Rosa, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and and breakfast included
Stayed 2 nights in Apr 2024
Response from Ro I on Apr 6, 2024
Dear Jennifer, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast included, baggage storage, and it was close to everything. Room cleaned daily and lots of towels, staff was courteous and polite and very friendly
Stayed 4 nights in Apr 2024
Response from Ro I on Apr 6, 2024
Dear Joan, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Manuel

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Parminder Kaur on Apr 6, 2024
Thank you!

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy in and out parking
Stayed 1 night in Apr 2024
Response from Ro I on Apr 3, 2024
Dear Justin, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Maria Teresa, Staten Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, centrally located. Breakfast was good . Would definitely recommend this place .
Stayed 5 nights in Mar 2024
Response from Ro I on Apr 3, 2024
Dear Maria Teresa, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Gokul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, excellent rooms and great breakfast. Definitely recommended.
Stayed 4 nights in Mar 2024
Response from Ro I on Apr 3, 2024
Dear Gokul, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for our family of six. The property is within walking distance of Fisherman's Wharf, the Hyde Line cable car and Ghirardelli Square. We really enjoyed our stay!
Stayed 3 nights in Mar 2024
Response from Ro I on Apr 3, 2024
Dear Megan, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ro I on Apr 3, 2024
Dear Miguel, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located just two blocks from Fisherman's Wharf. The facility is modern and clean. Our room was very clean quiet, and offered soft and firm pillow options. The staff were very friendly and helpful. My only gripe is that there's no free on-site parking. Valet parking only.
Stayed 1 night in Mar 2024
Response from Ro I on Apr 3, 2024
Dear Robert, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, amenities
Close to Fishermans wharf. Breakfast was not worth the money. Nothing seemed hot.
Stayed 2 nights in Mar 2024
Response from Ro I on Apr 3, 2024
Dear Rebecca, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are sorry to hear that you did not have a good experience from your stay. We would like to hear more from you, please reach out to us and ask to speak with one of our Manager-On-Duty to assist you further.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for families traveling to San Francisco. It's close to everything and if not walkable, it is easy to access cable cars and/or buses. Staff was friendly and accommodating, grounds were clean. Continental breakfast had a variety of options, although I'd steer clear of the bacon. Would definitely recommend this hotel!
Stayed 5 nights in Mar 2024
Response from Ro I on Mar 31, 2024
Dear Erin, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

jignesh

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Mar 2024
Response from Ro I on Mar 30, 2024
Dear Jignesh, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ro I on Mar 31, 2024
Dear Art, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ro I on Mar 30, 2024
Dear Sharon, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We hope to see you again next time when you visit San Francisco.

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the cleanliness, our room is cleaned and towels are replenished every day. Thank you to the hardworking and friendly housekeeping staff for maintaining cleanliness standards that made us comfortable. The noise coming from the heating panel beside the bathroom interfered with our sleep so that is a bit annoying. Cigarette smoke smell is leaking through the hallway. The rooms that are permitted to smoke need an air tight strips around the door to prevent the smoke smell leaking through the hallway, It’s a bit unpleasant so that is needing to be noted. The hotel location is walkable so that is great. The hotel staff are pretty good, they are very welcoming and they are in good spirits and that is contagious so that makes me in a good mood.
Stayed 4 nights in Mar 2024
Response from Ro I on Mar 28, 2024
Dear Allison, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Inas Rashad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms, and tasty breakfast.
Stayed 1 night in Mar 2024
Response from stephen L on Mar 25, 2024
Dear Inas, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Delbert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Early check-in
Stayed 1 night in Mar 2024
Response from Ro I on Mar 24, 2024
Dear Delbert, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Keith

Stayed 2 nights in Mar 2024
Response from stephen L on Mar 25, 2024
Dear Keith, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and convenience.
Stayed 1 night in Mar 2024
Response from Ro I on Mar 24, 2024
Dear Nikhil, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.

6/10 Okay

Allison

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This property has a weary feel to it. Not relaxing after a long day on the road. The lobby is nice and modern but the room felt aged. Chipped paint. It is clean. As there is no restaurant, they were unable to provide wine glasses for our room. When I asked for a cork screw, they advised their staff member was on lunch break and they could bring me one in 40 minutes. The fridge was warm and the switch was around the back, requiring us to pull the whole unit out to adjust the dial. A disappointing experience all around.
Stayed 1 night in Mar 2024
Response from Ro I on Mar 21, 2024
Dear Allison, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are sorry to hear that you did not have a good experience from your stay. We would like to hear more from you, please reach out to us and ask to speak with one of our Manager-On-Duty to assist you further.