Exterior
Check availability

Reviews of Chateau Tivoli B&B

3 out of 5
Chateau Tivoli B&B
1057 Steiner Street, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 221 out of 337 reviews" "
Rating 8 - Good. 85 out of 337 reviews" "
Rating 6 - Okay. 24 out of 337 reviews" "
Rating 4 - Poor. 3 out of 337 reviews" "
Rating 2 - Terrible. 4 out of 337 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Xing

Traveled with family
Disliked: Staff & service, amenities
I have been traveling around the world. This is the first time I was unable to check in when I arrived at the place. When I called to ask where to park (no space to park the car even blocks away), I found out check in instructions. I thought it may tell me where to park. Entering the Check in Instructions, it says you have to check in before 7pm. Otherwise you need to contact them in advance. It was not shown anywhere but was buried layers down. I checked my email. It only says you can check in after 3pm (normal). But didn’t say must before 7pm (never heard of it). No text messages and No emails about this unusual check in way. I called several times. No one picked up a call. I had to book a room at another hotel.
Stayed 1 night in May 2024
Response from Kelly on May 9, 2024
Dear Xing,We are so very sorry you had trouble entering the house last night. You did not respond to our email requests for arrival time or breakfast reservations. We are a very small property with limited staff. We attempted to call you and text you on Wednesday with our after hours procedures but no response from you. After hours phone was sent via text message. Also, we have our after hours phone number posted on the front door, if late arriving guests have issues. Parking is not our responsibility but we do have a lot of information posted in FAQ on our website or if you email us in advance we are happy to assist. Again I apologize for your trouble and very sad you were not able to experience the Bed and Breakfast.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and helpful in making suggestions for things to do or how to go about them. Breakfasts were so delicious and our bed was more comfy than the resort we stayed in at our next stop!
Stayed 2 nights in Apr 2024
Response from AJ C. - Innkeeper on May 7, 2024
Thank you so much for staying with us! We appreciate the feedback, and we hope to see you in the future!

8/10 Good

Helen, Staten Island

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was fantastic. The room was old and had smell of toilet drain. The air in the room was stale. Otherwise the area is safe and there good restaurants in the walking distance.
Stayed 3 nights in Apr 2024
Response from Kelly on Apr 13, 2024
Thank you for your feedback Helen! I'm so sorry you found the room unsatisfactory. There is no toilet in this room so I'm very concerned about what you may have been smelling. This is an old house and it has been a wet season, we have recently painted and all windows function well. I am so sorry to hear you were not completely satisfied as we take great concern with the comfort of our guests.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful and very atmospheric place! I really hope to stay there again someday.
Stayed 2 nights in Mar 2024
Response from Kelly on Mar 11, 2024
Thank you so much Denis! We truly appreciate your business and the feedback.

10/10 Excellent

Sarah, Chicago

Stayed 1 night in Mar 2024
Response from Sab - Innkeeper on Apr 4, 2024
Thank you!

10/10 Excellent

Sarah, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's hard to find a real bed and breakfast anymore, and this one is an amazing 1892 mansion with its original charm and decor; comfortable living room to hang out in and free wine and cheese in the evening from 4-6; the innkeeper Sab is so helpful and welcoming, and the breakfast is amazing. It's truly one of a kind!
Stayed 1 night in Mar 2024
Response from Rebecca - Innkeeper on Mar 9, 2024
Hello Sarah, thank you so much for your very glowing review... We loved having you stay with us and look forward to your return!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our 30th Anniversary at Chateau Tivoli, and we could not be happier with our choice of place to stay in San Francisco. It is unique, beautiful, romantic. It is centrally located to all parts of the city, making both walking and driving to the sites of interest easy. The price point is similar or lower than most nearby hotels. Delicious breakfast was served each day, and homemade cookies were always available in the spectacular "lobby". A real gem.
Stayed 3 nights in Feb 2024
Response from Kelly on Mar 2, 2024
Thank you so much for sharing your special day with us. We appreciate the feedback and encouragement. Congratulation on 30 years of marriage!

10/10 Excellent

Ken, Saunderstown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very homey and beautiful B&B, love it
Stayed 3 nights in Feb 2024
Response from Rebecca - Innkeeper on Feb 21, 2024
Hello Ken, Thank you for your kind review! We loved having you and your family stay with us. Please come back again. Best, the Chateau Tivoli.

10/10 Excellent

julienne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelly on Feb 13, 2024
Thank you so much Julienne. We appreciate your business.

10/10 Excellent

Annibale Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay. Comfy bed with a gorgeous room. The option for a private bathroom was lovely. The staff were amazing and made the stay great. Attention to my dietary needs and special requests made the experience perfect.
Stayed 3 nights in Jan 2024
Response from Sab - Innkeeper on Jan 25, 2024
Thanks for the thoughtful review! It was nice meeting you and being your host. :)

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and gorgeous Victoria property.
Stayed 8 nights in Jan 2024
Response from Sab - Innkeeper on Jan 24, 2024
Thanks Rachel! It was great hosting you and your family.

10/10 Excellent

Brenda

Liked: Cleanliness, amenities
Response from Sab - Innkeeper on Jan 17, 2024
Thanks for the review!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative is the lighting in our Mark Twain Suite, Sould not read.
Stayed 1 night in Dec 2023
Response from AJ C. - Innkeeper on Dec 23, 2023
Thank you for the feedback, Sally! We will re-assess the lamps in the room. If there was a space in particular that you would like to share with us for improvement, please let us know. Otherwise, thank you so much for staying with us! It was lovely to host you and we hope to see you in the future.

10/10 Excellent

Julie

Traveled with family
Loved it!
Stayed 3 nights in Dec 2023
Response from AJ C. - Innkeeper on Dec 10, 2023
Thank you for staying with us, Julie! We hope to host you in the future!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back!
We LOVED staying at the Chateau Tivoli. Our room was opulent and very comfortable. The food was delicious and healthy, and the staff was super friendly and helpful. We only wish our stay could have been longer!
Stayed 3 nights in Dec 2023
Response from Kelly on Dec 5, 2023
Thank you Kendra! We hope to see you again.

8/10 Good

Harris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and well-tended too. Didn't know that my bathroom, although private, was across the hall. Should have been disclosed somewhere.
Stayed 4 nights in Nov 2023
Response from Kelly on Dec 5, 2023
Thank you for your stay Harris. We appreciate the feedback. The room is listed as a private hallway bathroom but I will follow up on how that may be presenting. We hope you will visit us again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chateau Tivoli provided a personalized experience in the heart of San Francisco. The room was beautiful, the bed comfortable, the breakfast tasty and filling. All the staff provided personalized, friendly and professional care. It was easy to walk or take a ride to anywhere in the city. I would definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Kelly on Nov 21, 2023
Such a pleasure hosting you Nancy. Hope to see you again.Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and will be back at some point.
Stayed 1 night in Nov 2023
Response from Kelly on Nov 21, 2023
Thank you Robert! We look forward to seeing you again.

10/10 Excellent

Lowell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic Mansion turned bed amd breakfast. Staff are very friendly, amenities are very sufficient. Food was excellent.
Stayed 1 night in Nov 2023
Response from Sab - Innkeeper on Nov 5, 2023
Thanks for the nice review. Hopefully you will visit us again soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing!
Chateau Tivoli was absolutely beautiful. You can clearly see from the pictures I took. Our room was the entire bottom level that had its own private entrance as well as an entrance that led up to the main floor; both locked and were very secure. The private side entrance was very convenient for going in/out without having to bother anyone or make noise through the main house. It also was easier to bring luggage out since there were only two steps to the outside. We had basically an entire apt..kitchen/dining area, two bedrooms, full bathroom. Everything was extremely clean. Beds were so comfortable (pillows too!). We were supplied with towels, shampoo/conditioner, body wash. Bathroom was very roomy; water pressure was great in the shower. Very quiet and peaceful! Breakfast was fantastic! You receive a menu prior to arrival with many different options. We chose the French toast, which was fabulous! Besides the French toast we had ham, fresh fruit, yogurt that was SO yummy, biscuits. Coffee, juices, tea, water, cereal also available. Everyone, B&B workers & guests, were all extremely friendly!! Area was nice, safe, and easy to walk to stores/restaurants. Convenient to bus line that goes to many restaurants, stores, and all the way up to the different piers. If I'm ever in the area again, I would definitely stay here again!!! A++++!!!
Bathroom
Bedroom 1
Bedroom 2
Delicious breakfast
Stayed 2 nights in Oct 2023
Response from K on Oct 24, 2023
Thank you so much Kelly! We appreciate welcoming guests to this special place. Very best regards.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff
Great staff and a great location. Breakfast was excellent. Convenient to Alamo Square in a lovely neighborhood. Walking distance to Divisidero St. Would absolutely stay again and recommend it.
Stayed 2 nights in Oct 2023
Response from Kelly on Oct 9, 2023
Thank you so much Jessica! I was a pleasure having you here.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rebecca - Innkeeper on Sep 29, 2023
Hey John, Thank you for your rating. We love our guests and are happy when they have a great stay!

10/10 Excellent

Desiree

Traveled with family
Liked: Amenities
Beautiful bed and breakfast, staff was friendly and helpful, was very clean and comfortable, also house made meals were delicious, was very happy with my stay
Stayed 1 night in Sep 2023
Response from Sab - Innkeeper on Sep 28, 2023
Thank you for staying with us and leaving a review!

10/10 Excellent

Rodney

Stayed 2 nights in Sep 2023
Response from Sab - Innkeeper on Oct 26, 2023
Thank you!

10/10 Excellent

Kitty, Haddonfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming
Stayed 2 nights in Sep 2023
Response from AJ - Innkeeper on Sep 24, 2023
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AJ - Innkeeper on Sep 16, 2023
Thank you! We appreciate your feedback.

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with great rooms and friendly staff!
Stayed 1 night in Sep 2023
Response from Sab - Innkeeper on Sep 14, 2023
Thanks Ella! Nice meeting you. :)

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleasantly surprised with the accommodations. Historical architecture, and decor was amazing. The bed was very comfortable, and the overall value right was great. The host AJ was friendly, knowledgeable, and very accommodating baby experience. They made our whole experience lovely. We will definitely be back soon.
Stayed 1 night in Sep 2023
Response from Sab - Innkeeper on Sep 14, 2023
Thanks Lance! We appreciate the review.

10/10 Excellent

Brandy

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Sab - Innkeeper on Sep 1, 2023
Thank you!

10/10 Excellent

Lori, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a sweet quaint bed and breakfast!! We had an amazing room, staff so friendly and the morning breakfast was great! Would definitely stay again!
Stayed 2 nights in Aug 2023
Response from Kelly on Aug 27, 2023
Thank you so much Lori! Your feedback speaks volumes. We hope to see you again!

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was amazing, my only complaint is that I wish we were able to stay longer than two nights. The staff were lovely and friendly, breakfast was delicious, and the rooms were clean, charming, and beautiful to stay in!
Stayed 2 nights in Aug 2023
Response from Rebecca - Innkeeper on Aug 22, 2023
Hello Sophie, Thank you your kind words. We loved having you stay with us, and next time, just stay a few more days!Best, The Chateau Tivoli

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property and the innkeepers was exceptional from the moment we first walked through the door. It truly felt like they had though of everuthing and whenever anything unexpected came up there were always attentive and willing to accomidate requests. They went above and beyond, even contacting me by phone when I forgot my ID which was a lifesaver! You would be remiss not to book the chateau if you are in the area and have an appreciation for art and history.
Stayed 4 nights in Aug 2023
Response from Rebecca - Innkeeper on Aug 16, 2023
Thank you Fredrick for your lovely review. It means a lot to us that our guests enjoy their stay at the Tivoli, and come back again... Also, we are glad that you got your ID back before you went to the airport!!

10/10 Excellent

Barna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sab - Innkeeper on Aug 3, 2023
Thank you for staying with us!

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, friendly staff. Beautiful B&B with lovely breakfast. Absolutely recommend.
Stayed 1 night in Jul 2023
Response from Kelly on Jul 29, 2023
Thank you so much Emily. We appreciate the feedback.

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sab - Innkeeper on Jul 26, 2023
Thank you!

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Chateau Tivoli for a few days before our wedding. Throughout the planning of this trip the staff at Tivoli were so helpful. AJ helped us coordinate our accommodations for our wedding party. We also had small children with us and we understand that traveling with small children is not always easy however, the staff were so welcoming and made everything comfortable for my family especially during breakfast— thanks Kelly! My husband and I loved our stay and look forward to coming back again. Thank you Chateau Tivoli!
Stayed 4 nights in Jun 2023
Response from Rebecca - Innkeeper on Jun 23, 2023
Hello Jennifer, We really appreciate your sweet words of praise! We loved making your wedding a lovely experience and look forward to you coming back for another visit!

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chateau Tivoli is a place with history and charm. I respect that the owners haven't tried to modernise, rather, they have exposed all its natural features which reveal stories, many of them. We stayed on the lower floor which we assume was originally used as servants quarters. Enough stories in there to keep one entertained for hours! If you are looking for character, inviting hosts, a tasty breakfast and wonderful wine and cheese evenings, this is the place to go. We loved it!
Stayed 2 nights in Jun 2023
Response from Rebecca - Innkeeper on Jun 23, 2023
Hello Audrey, Thank you for your kind words! We loved having you here and look forward to a return visit... We'll have more stories!

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderfully unique experience staying in a beautiful piece of San Francisco’s history! Thanks for the wonderful service & delicious breakfast! I definitely recommend.❤️😘🤗
Stayed 1 night in Jun 2023
Response from Rebecca - Innkeeper on Jun 23, 2023
Thank you, Adelle! We pride ourselves on our delicious housemade breakfast, and are happy that you liked it too!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Painted Lady Treasure
We had the most amazing time at Chateau Tivoli. We stayed in the Lola Montez suite. We had a family of four and it was perfect. Every morning they made us a beautiful breakfast preparing us for our long adventure in and around San Francisco. The staff were kind and very helpful. They made us feel like royalty. The B&B was beautiful inside and out and had a lot of places to explore. I totally recommend any one going to San Francisco to stay there.
Stayed 3 nights in Jun 2023
Response from Rebecca - Innkeeper on Jun 5, 2023
Thank you so much for your kind words! We loved having you stay with us!

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A beautifully restored and maintain place with great service and staff. Will definitely be coming back!
Stayed 2 nights in May 2023
Response from Rebecca - Innkeeper on Jun 5, 2023
Thank you for your review. We love our guests and are very happy that it shows!

10/10 Excellent

Uriel

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful and adorable house with a sweet family atmosphere, from the very first check in, breakfast, chillin time at the hotel and meeting guests around.. The location is also fantastic, in many ways, easy to get around by foot or even public transport if you like to feel the city vibes. I really enjoyed my stay.
Stayed 7 nights in Apr 2023
Response from Kelly on May 1, 2023
Thank you so much Uriel! It was great having you at the Tivoli!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Enjoyable
Beautiful old building but clean nicely furnished art deco sort of thing, like stepping back in time - enjoyable experience with a really nice / good breakfast and beverages.
Stayed 3 nights in Apr 2023
Response from Kelly on May 1, 2023
Thank you Allison. We appreciate you!

10/10 Excellent

Ethel

Stayed 1 night in Apr 2023
Response from Kelly on May 17, 2023
Thank you for your feedback!

10/10 Excellent

Marc

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
If you would like a treasure to embrace within San Francisco you have to stay at the Chateau Tivoli!
Stayed 1 night in Apr 2023
Response from Kelly on May 1, 2023
Thank you Marc! We appreciate your business!

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Kelly on Mar 29, 2023
Thank you Alan!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from AJ C. - Innkeeper on Dec 23, 2023
Thank you for the feedback!

10/10 Excellent

Siana

Stayed 1 night in Dec 2022
Response from Rebecca - Innkeeper on Jun 23, 2023
Thank you!!

10/10 Excellent

Daphne

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is very fun to get to pretend for a few days that you live in such a grand beautiful house. The rooms are creative and fun. The early evening wine in the parlor is delightful. It is so fun to get to be right in the middle of the part of San Francisco that is an architectural feast for the eyes in every direction. We so enjoyed our stay.
Stayed 1 night in Nov 2022
Response from Sab M. - Innkeeper on Nov 12, 2022
Thanks for the great review Daphne. It was wonderful meeting you, and I hope you visit us again in the future!

10/10 Excellent

Frank

Stayed 1 night in Oct 2022
Response from Chateau Tivoli on Oct 29, 2022
Thank you Frank! We appreciate your business and your feedback. Hope to see you again.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, classic SF Victorian, beautifully kept in the style. Very friendly staff. Delicious breakfast and casual conversation with other travelers. Highly recommend!
Stayed 1 night in Oct 2022
Response from Kelly on Oct 24, 2022
Such a pleasure having you here John. Thank you for the feedback.