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Location to Pechanga theater is awesome and walking distance. We stayed in building A and both elevators were broken and we had to carry our luggage up the stairs. We had no hot water for our shower. When I asked the staff to fix they suggested we use an unoccupied room to shower.
Dear Daniel,Thank you for the positive score rating. Your feedback is important to us. We do hope you revisit us again!
2/10 Terrible
Renosa
May 9, 2024
Disliked: Amenities
First I paid Expedia for the property stay and now the hotel has charged my credit card again. I called to fix it and was told call my bank. Why should I have to deal with it when it’s there mistake.
No bath towels the night before my leave and the side tables were never washed off.
Renosa
Stayed 5 nights in Apr 2024
Response from Management on May 13, 2024
Dear Renosa,It typically takes 3-5 business days to see the credit back to your account. We typically advise Guest to divert to their bank thereafter the initial time frame.
The room was nice and updated. There was a Panera on site. Perfect location. Only negative thing was that we could hear EVERYTHING. The traffic, people outside so if your a light sleeper id take easy plugs
Angelic
Stayed 1 night in Apr 2024
Response from Management on May 13, 2024
Dear Angelic,Thank you for the positive score rating and feedback. We will continue to make efforts to improve.
Was nicer than the one in Oceanside we stayed at. However, I was surprised that we had to pay to park our car at the hotel. That seems a little extreme. Staff was pompous and condescending. Not smiling or happy. Would have rather of continued their conversation that we interrupted by arriving. But the room and grounds were very nice.
Jacob
Stayed 2 nights in Apr 2024
Response from Management on May 13, 2024
Dear Jacob,Thank you for your comment and positive score rating!
The renovated rooms were clean and spacious. They need to change or paint the doors as they were obviously not part of the improvements. Check-in was smooth and staff was professional and helpful. Plenty of parking but the parking lot is a tight squeeze as there is construction projects all around. Food within comfortable walking distance
Lorraine
Stayed 3 nights in Apr 2024
Response from Management on Apr 29, 2024
Dear Lorraine,Thank you for your comment and positive score rating! Your feedback is important to us.
Housekeeping was great .. awesome .. front desk personal assistant was not great and did not get what asked for .. totally different from what I requested for .. personal in front desk didn’t make us feel welcome to the property in contrary felt awkward when we needed service from them . In the contrary when I checked out in the morning of Friday Jennifer made me feel welcome , so sad she wasn’t there when I needed assistance . Thank you
Ana
Stayed 2 nights in Apr 2024
Response from Management on Apr 29, 2024
Dear Ana,Your comments are under review for immediate corrective action. Our sincere apologies.
Friendly sevice when checking in. Some homeless around to be expected. And the elevator was a little shaky but over all great
Joshua
Stayed 2 nights in Apr 2024
Response from Management on Apr 29, 2024
Dear Joshua,Thank you for the positive score rating! Your feedback is important to us. We will continue to make efforts to improve our Guests overall stay a positive experience.
10/10 Excellent
Selina, Phoenix
Traveled with family and small children, Traveled with family