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Reviews of La Quinta Inn & Suites by Wyndham San Antonio Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Antonio Downtown
100 W. Cesar Chavez Blvd, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 1343 out of 2327 reviews" "
Rating 8 - Good. 569 out of 2327 reviews" "
Rating 6 - Okay. 211 out of 2327 reviews" "
Rating 4 - Poor. 109 out of 2327 reviews" "
Rating 2 - Terrible. 95 out of 2327 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms, nice clean pool, good customer service
Stayed 1 night in May 2024

8/10 Good

Larry Hains

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself seems to have been renovated, however the queen size bed is more of a “full” size than queen. The furniture in the rooms is dated. We were placed in an ADA room, the remodel of the bathroom was pretty terrible, but we purchased a shower mat and made due. Huge 2 inch gap under room door was interesting. The location is sketchy. During breakfast a homeless man came in grabbed food and walked out. Parking is very limited for the amount of guests during the holiday weekend. Staff were amazing, all in all a pleasant stay. Wouldn’t be my first choice of la Quinta’s in San Antonio strictly because of the location.
Stayed 3 nights in May 2024

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

JL

Traveled with pets, Traveled with family
Liked: Amenities
The property is conveniently located to downtown San Antonio. The staff is very helpful and accommodating. Joseph was especially helpful in assisting us and our pup “Boots”! He was very accommodating and his customer skills are spot on! My family enjoyed our stay this Memorial Day weekend. We will recommend this location highly! JL JARAMILLO
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great value.
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Or all it was a very nice place. Staff was really friendly and helpful.
Stayed 6 nights in May 2024
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Isaac

Traveled with family
Liked: Amenities
It was very cozy
Stayed 1 night in Feb 2024
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Alma, Brownsville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and accommodating upon check-in arrival. Breakfast was good both of the days we were there. Staff kept the property clean. Room was clean just a little outdated. The fridge didn't keep things as cold and both couches had noticeable stains. Hotel is close distance to a lot of places and huge perk to have parking included. We went to the H-E-B across the street and they even had security. Would stay here again as we felt safe. Good hotel for families and pets.
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon. Sincerely,General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Michelle Agosto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The limited elevators is the only problem
Stayed 4 nights in May 2024
Response from GM on May 21, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Parking is limited. The elevators are the worst ever for such a big hotel. Only 2 and the are soooo slow and not air conditioned. Breakfast was good. Beds and room was very nice.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Carmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, the place was clean was about 6 minutes drive to the river walk and the Álamo. Close to the Alamo dome as well. Good pool. Would stay again.
Stayed 7 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Samanta, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that checked us in went above and beyond! Thank you so much!!
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Sandra

Liked: Property conditions & facilities
Every thing
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

6/10 Okay

Gilberto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything except the bed which was like concrete.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Guadalupe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My problem was check-in. I paid extra to check-in at 1 pm and it was not ready. I told the clerks that I would be seating in front of their desk and when it was ready they could have walk to me to tell me it was ready. This is POOR service. I will have to change to different hotels next time we go to San Antonio, TX.
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the service issue. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. It was clean and nice. The bed was comfortable. Breakfast was good as well.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable stay. Wait staff was very accommodating.
Stayed 2 nights in May 2024
Response from GM on May 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very clean and spacious rooms. Very good breakfast served in the morning.
Stayed 2 nights in May 2024
Response from GM on May 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice modern hotel and our room was a large with a separate lounge area. The breakfast was good with a large breakfast area. The hotel has a large car park with free parking and the hotel is located within walking distance to the city and river walk. I would certainly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from GM on May 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Sonia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
ON A VERY NICE AREA, FELT REALLY SAFE. SECURITY ON SITE AND CLOSE TO DOWNTOWN AND ALAMODOME.
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Scott

Stayed 2 nights in May 2024
Response from GM on May 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Debra

Liked: Cleanliness, amenities
Great staff. Breakfast was awesome. Check in and checking out was easy
Stayed 3 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Alberto, Penitas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bueno
Stayed 3 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Charlesetta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that the pool had a bunch of leaves in it as if no cares for it.
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right next to a HEB grocery store that sells gasoline too. They had good prices on food and gas. I liked the Dove toiletries provided. The pool was clean. The fitness center was taken care of. Unfortunately our bathtub was curved weird on the floor of it making it hard to stand in to shower and didn't drain properly. In all fairness we didn't report the drain issue. The furniture in our room was well worn. It was quiet in our room which was a huge plus and was clean.
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Shelledie Alaba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite. The corridors smells clean and fresh.
Stayed 4 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024
Response from GM on May 13, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience, extremely well maintained Property
Stayed 3 nights in May 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Julieta

Stayed 1 night in Apr 2023
Response from GM on May 28, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 2 nights in May 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Richard

Traveled with family
Liked: Amenities, property conditions & facilities
Property is close to the Mercado and Riverwalk. Included breakfast is good. Front desk staff were friendly and helpful. Room service was lacking, our bedsheets were never changed and drinking cups were not replenished.
Stayed 5 nights in May 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the housekeeping issue. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Close to river walk good breakfast and friendly stuff just a little noisy if you stay facing the street
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

4/10 Poor

Cristina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There are bugs in beds and furniture
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Cristina,At La Quinta, we work very hard to make sure all our guests have a comfortable and enjoyable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely,General Manager

10/10 Excellent

Francisca

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was helpful and friendly ❤ I will be coming back hopefully soon
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from GM on May 6, 2024
Jamie,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Johanna Reynoso

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 10 min walk from the river walk. Helpful staff, service rooms daily and a good breakfast.
Stayed 3 nights in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Jaroslav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except for the bathroom, she remembered better days
Stayed 4 nights in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

mary, danville

Liked: Cleanliness, staff & service, property conditions & facilities
Large room Clean Convenient
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much! Everyone was very nice and helpful!
Stayed 1 night in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jovonny

Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
Jovonny,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager