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Reviews of Homewood Suites by Hilton San Antonio Northwest

3 out of 5
Homewood Suites by Hilton San Antonio Northwest
4323 Spectrum One, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Iris, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! It felt like home! So many amenities: basketball court Gym Free am breakfast , 2 tvs , wide wide wideeeee restrooms , kitchenette and amazing coffee !!! I requested an accesible room and i really appreciated that it was wheelchair friendly!!!
Stayed 1 night in May 2024
Response from Brenna on May 26, 2024
Thank you for staying with us. We appreciate your feedback and hope you visit us again soon!

4/10 Poor

Deborah

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This homewood suites was way below Hilton standards. The air return grate in the room's dining area was covered in hair and dirt, the tub was badly stained in the bottom and in the corners and had no plug to keep water in the tub for a bath! Carpet thruout had debris and stains in the hall ways. We stayed 3 nights and were told the water would be off the first morning of our stay for 5 hours when we had hoped to sleep in after long drive.
Stayed 3 nights in May 2024
Response from Brenna on May 26, 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. We will look into the items mentioned. Thank you for letting us know.

4/10 Poor

JANIE

Traveled with partner
Disliked: Cleanliness
I arrived at 4pm & the room I was assigned was still not clean. The second room did have clean sheets and towels were picked up but it was not clean like other hotels. The floor was sticky and it did not appear the carpet was vacuumed.
Stayed 2 nights in May 2024
Response from Brenna on May 15, 2024
Thank you for staying with us. I apologize for the inconveniences you experienced and will work with our team to prevent this from happening in the future. Thanks for letting us know.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. I always enjoy my stays with this chain.
Stayed 2 nights in May 2024
Response from Brenna on May 15, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again in the future.

10/10 Excellent

Joe

Stayed 1 night in Apr 2024
Response from Brenna on May 3, 2024
Thank you for staying with us. We appreciate the kind review and hope you stay with us again.

10/10 Excellent

Brady

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice; the room was huge. Great value.
Stayed 2 nights in Apr 2024
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

2/10 Terrible

Keren

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately we did not enjoy our stay, beds are very uncomfortable you can feel the springs on the bed, mattress on sofa is even worse. This double beds are the worst, no way 2 adults can sleep comfortably, they are too small. They texted me asking if I need anything I explained the issues and did nothing. I do not recommend
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We are very sorry that you were unhappy with your stay. We will look into the items mentioned. Thank you for letting us know.

4/10 Poor

Roberto

Traveled with family
After having stayed in a Homewood Suites in Houston, this property was very disappointing. It is an older property and the rooms are showing their age. The extra blankets in the room were covered in hair balls, and the bathroom was over all a mess
Stayed 3 nights in Mar 2024
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We are very sorry that you were unhappy with your stay. We will look into the items mentioned. Thank you for letting us know.

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok for the value.
Stayed 3 nights in Feb 2024
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

KIMBERLY Y

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

Gwendolym

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will reserve our reservation here if ever in the San Antonio's area. We were hear for Grandson Air force graduation. Enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

8/10 Good

Aaron, University Place

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brenna on Apr 23, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and bedroom separate,your own kitchen
Stayed 2 nights in Mar 2024
Response from Brenna on Mar 16, 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again.

10/10 Excellent

Alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel with our young one often and Homewood Suites are perfect for a small family. The full kitchen, living room area and bedroom is like a small apartment. Plenty of space for all of us. The area is great if your planning on doing some shopping on I-10 to La Cantera area. Very nice area and convenient for I-10 and 410.
Stayed 2 nights in Feb 2024
Response from Brenna on Mar 9, 2024
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Great place to stay. Very spacious and clean rooms. All hotel staff is friendly and helpful.
Stayed 1 night in Feb 2024
Response from Brenna on Mar 9, 2024
Thank you for staying with us. We appreciate your feedback and look forward to your next visit with us.

10/10 Excellent

Christy

Stayed 1 night in Feb 2024
Response from Brenna on Mar 9, 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again.

6/10 Okay

Joshua

Traveled with family and small children, Traveled with family
Currently under renovations.
Stayed 1 night in Feb 2024
Response from Brenna on Feb 22, 2024
Thank you for staying with us. We appreciate your feedback and are sorry you were unhappy with your stay. Thank you for letting us know.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2024
Response from Brenna on Feb 21, 2024
Thank you for staying with us. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Brenna on Feb 21, 2024
Thank you for staying with us. We appreciate the kind review and look forward to your next visit with us.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brenna on Feb 21, 2024
Im very sorry you did not enjoy your stay due to the cleaning fee we assessed. We do have pictures of the damaged linen and we did have to do an extra cleaning on the room.

10/10 Excellent

Sassy

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vehicle was broke into the last night we were here.
Stayed 3 nights in Feb 2024
Response from Brenna on Feb 21, 2024
Thank you for staying with us. Im very sorry that happened to you. We are glad you enjoyed your stay otherwise and hope you visit us again.

10/10 Excellent

Guillermo, Alisia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel and I loved it. Its clean, the breakfast is very good. I love the atmosphere
Stayed 2 nights in Feb 2024
Response from Brenna on Feb 16, 2024
Thank you for staying with us. We appreciate your feedback and are thrilled to hear you enjoyed your stay a second time. We hope to see you again soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 2 nights in Feb 2024
Response from Brenna on Feb 16, 2024
Thank you for staying with us. We appreciate your feedback and hope you visit us again soon!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STRESSED MOM NEEDED HELP IN A PINCH
Had a pipe break at our house and needed some where to stay over night. With 2 teens and twins that are 1 I was stressed. I was able to book online and the staff was friendly when we arrived. The lobby is beautiful and inviting. The room was on the 3rd floor was able to park right out side the side door and get into the elevator super easy. Room was off to the side away from all the other rooms so that was nice. APARTMENT had a full kitchen so was able to have dinner with the kids, help with homework and kids were able to show and watch both tvs before bed. Plenty ofnspace for belongings had a wonderful stay.
Stayed 1 night in Jan 2024
Response from Brenna on Feb 9, 2024
Thank you for staying with us. We are thrilled to hear that you enjoyed your stay and I am glad we were able to accommodate you. We hope you visit us again soon.

8/10 Good

ROSEMARIE

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Brenna on Feb 9, 2024
Thank you for staying with us. We appreciate your feedback and look forward to your next visit with us.

10/10 Excellent

Mario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenna on Feb 9, 2024
Thank you for staying with us. We appreciate the kind review and look forward to seeing you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenna on Feb 9, 2024
Thank you for staying with us. We appreciate the kind review and look forward to seeing you again.

6/10 Okay

Jennifer

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenna on Jan 11, 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. Thank you for letting us know.

6/10 Okay

MOISES

Traveled with family
Liked: Property conditions & facilities, room comfort
New year’s stay
Building is excellent, but the housekeeping didn’t clean our room for the second day stay, we had to request clean towels and new toilet paper, no coffee, sugar etc
Stayed 2 nights in Dec 2023
Response from Brenna on Jan 4, 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. We will look into the items mentioned. Thank you for letting us know.

2/10 Terrible

Julie

Stayed 3 nights in Dec 2023
Response from Brenna on Jan 4, 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. Thank you for letting us know.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Brenna on Jan 4, 2024
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brenna on Jan 4, 2024
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable stay.
Stayed 2 nights in Oct 2023
Response from Patricia on Dec 5, 2023
Thank you for your feedback, We appreciate your patronage and the opportunity to serve you,

10/10 Excellent

Quenton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday
The trip was for my daughter’s birthday and there were seven of us in a two bedroom suite. It was very spacious and the kitchen was a plus with teenagers.
Stayed 2 nights in Dec 2023
Response from Patricia on Dec 5, 2023
Happy birthday!! Thank you for choosing to spend this special day at our hotel. We hope you come back to see us.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patricia on Dec 5, 2023
Thank you for your response, Roberto. I'm happy you enjoyed your stay, and we hope you return in the future.

10/10 Excellent

Roberto de los

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Nov 2023
Response from Brenna on Nov 30, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again.

10/10 Excellent

Chasity

Stayed 3 nights in Nov 2023
Response from Brenna on Nov 24, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

Salvador

Stayed 2 nights in Nov 2023
Response from Brenna on Nov 30, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again.

10/10 Excellent

Donald

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay if you're from out of town and need to arrive the day before an early morning appointment at the nearby medical complex.
Stayed 1 night in Oct 2023
Response from Brenna on Oct 13, 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

10/10 Excellent

Arvind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brenna on Oct 12, 2023
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brenna on Sep 25, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

6/10 Okay

Kateryna

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
When we came in we didn’t even have a shampoo in the room and we saw hair on the floor in the bathroom. Looked like no one cleaned there((( The hotel itself is really old.
Stayed 2 nights in Sep 2023
Response from Brenna on Sep 25, 2023
Thank you for staying with us. We are sorry you were unhappy with your stay and we will look into the items mentioned. Thank you for letting us know.

10/10 Excellent

Grace, El Cajon

Stayed 10 nights in Sep 2023
Response from Brenna on Oct 12, 2023
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

8/10 Good

Bobbie

Liked: Cleanliness, property conditions & facilities
No waffle maker??? Serious??? Waffle makers are a must if the kiddos are to be happy. I also was charged a large deposit upon check-in, even though room was pre-paid and have not recieved it back. Front desk said i would recieve it as soon as I checked out. 4 days later i have not recieved it. Room was very comfortable and quite.
Stayed 1 night in Sep 2023
Response from Brenna on Sep 12, 2023
Thank you for staying with us. We appreciate the review. We will be bringing the waffle makers back; we did not have them during the summer as it was causing too much congestion. The holds on credit cards can take anywhere from the next day up to 10 business days to process back, depending on the financial institution. We hope you visit us again.

10/10 Excellent

Jerry L, Pearland

Traveled with family
Liked: Amenities
Great staff and accommodations…A bit aging but overall a good stay
Stayed 1 night in Sep 2023
Response from Brenna on Sep 15, 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Super close to shopping centers and six flags
Stayed 1 night in Sep 2023
Response from Patricia on Sep 4, 2023
Thank you for your feedback! We hope you will visit us again soon!PatriciaGeneral Manager

8/10 Good

Luis, Brownsville

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Brenna on Sep 11, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Brenna on Sep 2, 2023
Thank you for staying with us. We are sorry you were unhappy with your stay. Please reach out to us so we can better understand the issues you dealt with. Thank you.

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Excellent service, breakfast was pretty good, and the room itself was comfortable-especially the beds. The a c worked very well inside our room (105 tempurature that day). However, within the lobby and the 2nd floor hallway it was very warm.
Stayed 1 night in Aug 2023
Response from Brenna on Aug 21, 2023
Thank you for staying with us. We appreciate the review and are sorry you were not happy. We will look into the items mentioned. Thank you for letting us know.

4/10 Poor

Gloria

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They didnt clean up the room until the 5th day. My room wasnt cleaned on the four nights we stayed. They said yo tell them, but they said it was complimentary. So, I have to clean up My room. Better go to a rental.
Stayed 4 nights in Aug 2023
Response from Brenna on Aug 21, 2023
Thank you for staying with us. We appreciate the review and are sorry you were not happy. We will look into the items mentioned. Thank you for letting us know.