Frette Italian sheets, minibar, in-room safe, desk

Reviews of E H ROME AIRPORT

3 out of 5
E H ROME AIRPORT
Via Remo La valle, 8/12a, Fiumicino, RM

Reviews

8.0

Very Good

Rating 10 - Excellent. 269 out of 683 reviews" "
Rating 8 - Good. 234 out of 683 reviews" "
Rating 6 - Okay. 104 out of 683 reviews" "
Rating 4 - Poor. 40 out of 683 reviews" "
Rating 2 - Terrible. 36 out of 683 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024

6/10 Okay

Diane

Traveled with pets
Liked: Cleanliness, property conditions & facilities
I was hesitant to stay at this hotel because some of the reviews were not kind. I had a mixed experience. Though I had communicated with the hotel that my service dog was joining me, I was informed upon arrival that I was not allowed to have a dog in my room (citing the hotel policy) I showed the desk clerk the correspondence I had with the hotel which did not respond to my email with any mention of my dog. Eventually, I was allowed to stay after agreeing to pay another 20 euros and leaving my credit card as a deposit. This hotel must have been an apartment building because the setup is a bit odd. Fortunately, I was given a clean updated, and very comfortable room that was great for the one night that I needed to catch my flight out of Rome Airport. If you get a single room on the top floor, watch your head because the ceiling is very low where it slopes. I had trouble contacting the shuttle driver when I arrived at the airport, and taxis were not available, but eventually, I got through to the driver. The shuttle in the AM came on time. So, make sure you have phone numbers for the driver before you arrive at the Rome Airport.
Stayed 1 night in May 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable, great shower and close to a walkway to the beach with many restaurants. The staff was exceptional, especially Stefano, who was kind, generous, friendly and helpful. For a one-night stay before a flight out of Rome, clearly the best accommodation ever!
Stayed 1 night in May 2024

6/10 Okay

Lisa

Traveled with partner
Disliked: Amenities
Staff were great. The room was fine, I didn’t like that there was no drink making facilities at all anywhere. There were two small bottles in the room . If they don’t want to put a kettle etc in the room they could have a vending machines in the lobby.
Stayed 1 night in May 2024

6/10 Okay

William, Mount Pleasant

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Max manager on May 20, 2024
Thank you very much for your kind feedback.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nicely appointed rooms, very modern and clean. We had 2 balconeys, unfortunately we wereonly able to stay one night.
Stayed 1 night in May 2024
Response from Max manager on May 20, 2024
Thank you very much for your kind feedback.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The staff was incredibly accommodating, attentive, and kind!
Stayed 2 nights in May 2024
Response from Max manager on May 20, 2024
Thank you very much for your kind feedback.this is the True for a right feedback.

10/10 Excellent

carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely overnight stay here, nice spacious, clean room. Reception was extremely kind and helpful. Would stay again.
Stayed 1 night in May 2024
Response from Max on May 20, 2024
Thank you very much for your kind feedback.

8/10 Good

Randal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate for a night close to the airport, staff very helpful
Stayed 1 night in Apr 2024
Response from Max on May 20, 2024
Thank you very much for your kind feedback.

10/10 Excellent

Jaida

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient if you’re looking to have everything in the same area. Would stay here again.
Stayed 1 night in Apr 2024
Response from Alex - general manager on May 2, 2024
Dear guest, I’m very happy to read this, next time give us directly a call for a free upgrade

2/10 Terrible

Fikret

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a stay at this hotel due to an unexpected flight delay, needing a place to rest in the early hours. Despite its convenient location just 10 minutes from the airport, my experience was deeply unsatisfactory. Upon arrival I was met with a closed hotel with no signs or indications of how to access my booked room. The temperature was frigid, and my partner and I were left outside, without any staff to assist or even open the door for us. Attempts to contact the hotel were futile, and subsequent communications through Expedia to secure a refund were equally disappointing, as the hotel refused to refund for the 1 day stay. This experience was not only inconvenient but also distressing, costing me time, money, and comfort. I strongly advise against booking with this hotel. The lack of accountability and customer support in resolving such a straightforward issue is unacceptable. Potential guests should consider other accommodations to avoid similar ordeals.
Stayed 1 night in Apr 2024
Response from alex - general manager on Apr 29, 2024
It is clearly stated on all our online platforms that our reception is open from 9:30 am to 11:30 pm. In addition to this, we send numerous messages to our guests to ensure their timely arrival. We also have a self-check-in procedure that must be pre-arranged through the messages we constantly send to our guests. We accept several guests every night who, upon paying attention during the booking process, contact us and successfully complete the self-check-in procedure.Since you clearly did not read any information about our hotel, we do not feel responsible for what happened. We kindly ask you to remove your review as it is evident that you did not stay at our hotel. Otherwise, we will let Expedia take the necessary actions to protect us.Most importantly, we urge you to take responsibility for your actions and read the information provided before booking. You also did not bother to respond to the numerous messages we sent you at the time of booking to assist you with the self-check-in process.

6/10 Okay

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Max on Apr 27, 2024
Thank you

10/10 Excellent

NICHOLAS

Traveled with partner
Liked: Amenities
It was a very pleasant hotel near Fiumicino. Our suite was huge and very peaceful. It was an easy walk to restaurants and other services.The shuttle to the airport was easy. I highly re
Stayed 1 night in Apr 2024
Response from Max on Apr 27, 2024
Thank you

6/10 Okay

Brian

Traveled with family
Disliked: Staff & service, amenities
Really small AC would not work and manager would not fix
Stayed 1 night in Apr 2024
Response from Max on Apr 27, 2024
The air conditioning wil start after switch on, now heating system on, due to winter temperature

6/10 Okay

Mrlee

Traveled with partner
Liked: Staff & service
Bath plumbing needs work, shower was slow draining, staff was unavailable at night.
Stayed 2 nights in Apr 2024
Response from Max on Apr 27, 2024
This is a 3 stars Hotel with low price, the night is closed. Shower was ok, checked it after check out, we have renovated rooms this month!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good location for the airport and for walking to a number of restaurants. The staff were very friendly and the room was very comfortable
Stayed 1 night in Apr 2024
Response from Max on Apr 27, 2024
Thank you

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found E H hotel to be very cosy with friendly staff and good atmosphere. Room was spacious and had all the necessities. It’s a great value
Stayed 1 night in Apr 2024
Response from Max manager on Apr 19, 2024
thank you very much

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded to a spacious room with living area… a large bathroom that had been nicely renovated!! Would definitely stay at this hotel again 😊
Stayed 1 night in Apr 2024
Response from Max manager on Apr 19, 2024
thank you very much

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there in early April, it was hot in the afternoon, we were on the west side. We ask to turn on the AC, they said the AC doesn't turn on until May--- Yet it was advertised WITH AC..
Stayed 1 night in Apr 2024
Response from Max on Apr 19, 2024
Dear Sirs our Guests due to weather temperature request only heating and warm rooms it is very strange with 13 degrees ask for air conditioning. we apologyse but systems ar made to work one position at time and set it in air conditioning systems means turn all the rooms with special assistance made from the care heating company.

10/10 Excellent

Jaydeep

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean rooms
Stayed 1 night in Mar 2024
Response from max on Apr 1, 2024
Dear Sirs and Dear Guest, thank you very much for your kind feedback, we hope to host you soon.Regards, manager

8/10 Good

Gerry

Traveled with family
Nice to have shuttle service to the airport.
Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Dear Sirs and Dear Guest, thank you very much for your kind feedback, we hope to host you soon.Regards,

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Mar 2024
Response from Max manager on Apr 1, 2024
Dear Sirs and Dear Guest, thank you very much for your kind feedback, we hope to host you soon.Regards,

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Feb 2024
Response from MAX on Mar 15, 2024
thank you

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, courteous
Stayed 1 night in Feb 2024
Response from MAX on Mar 15, 2024
thank you

4/10 Poor

ahmad

Stayed 1 night in Feb 2024
Response from max on Apr 1, 2024
dear sir we have renovated your room after your stay .all new

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
The room was cold when we arrived but other than it being a bit outdated it was good for the short time we were rhere
Stayed 1 night in Feb 2024
Response from Alex - GM on Feb 5, 2024
Dear guest, in your room there are two brand new fan for hot AC, not one but two. If you felt cold I don’t understand why you didn’t turn them on.

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for 1 night, close to the airport, very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Alex - GM on Feb 5, 2024
I’m really happy to read reviews like this, thank you very much’

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff, great location for me next to centauro car rental and hotel restaurants.
Stayed 1 night in Jan 2024
Response from Alex - general manager on Jan 27, 2024
Manu thanks

10/10 Excellent

Lawrence, Wpg

Traveled with group, Business traveler
Liked: Amenities
Nice
Stayed 2 nights in Jan 2024
Response from Alex - general manager on Jan 27, 2024
Manu thanks

10/10 Excellent

Aasim

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for one night and hotel was very convenient location from airport (hardly 5 minutes drive). The staff was exceptional helpful. A big thumbs up to Alex for staying late at the hotel to hand me the room keys (because my flight got delayed) he was very helpful and nice person. Thank you Alex.
Stayed 1 night in Jan 2024
Response from Alex - general manager on Jan 27, 2024
Dear guest, thank you very much for the gray feedback, we look forward to host you once again

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night because the hotel is really near to the airport but the area is barely walkable
Stayed 1 night in Jan 2024
Response from Alex - general manager on Jan 27, 2024
Thank you

6/10 Okay

Anja

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Alex - gm on Feb 7, 2024
Thanks

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating. Would definitely choose it again
Response from Alex - general manager on Feb 8, 2024
Many thanks from all the staff of the Euro House

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
The property is perfect for an overnight stay - clean, hospitable BUT no coffee machine- however there is a cafe right around the corner and a great sushi restaurant nearby
Stayed 1 night in Nov 2023
Response from Max on Nov 24, 2023
thank you for your kind feedback.

2/10 Terrible

Murilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed only one night as we had to catch a flight early the next morning. Room is old, dirty. Bed is extremely uncomfortable. Air conditioning doesn’t work. Overall horrible stay.
Stayed 1 night in Nov 2023
Response from MAX on Nov 21, 2023
Dear Guestsduring the winter the air conditioning is not available but there is heating systems for your confort.The Hotel is under renovation and all the rooms will be renovated, last upgrade has been made in 2010. no Dirty found in the room , we have 5 stars for cleanings. Beds are fireproof and a little bit hard but the best in Italy for confort.

10/10 Excellent

Marcel

Stayed 1 night in Nov 2023
Response from Max on Nov 24, 2023
thank you for your kind feedback.

8/10 Good

Najia

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay
Perfect place to spend the night for an early flight the next day. It made going to the airport suoer easy. Transfers were expensive so then it all adds up. But if its convenience your looking for then this is perfect. Mr Lugi collected me early in the morning. Everything was clean and tidy.
Stayed 1 night in Oct 2023
Response from MAX on Nov 20, 2023
Thank you very much

8/10 Good

Ian

Stayed 1 night in Oct 2023
Response from MAX on Nov 20, 2023
thank you

10/10 Excellent

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Room.
Stayed 1 night in Oct 2023
Response from MAX on Nov 20, 2023
thank you very much

10/10 Excellent

Katia

Stayed 1 night in Oct 2023
Response from MAX on Nov 20, 2023
thank you very much

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Euro House
Staff was very helpful in arranging a room that was easy for my friend who uses a walker. Then on another trip I was solo and they also were very helpful. Always stay here when flying out of Fiumicino airport. Clean and convenient. Quiet and safe area.
Stayed 1 night in Oct 2023
Response from MAX on Nov 20, 2023
thank you very much

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MAX on Nov 20, 2023
thank you.

10/10 Excellent

hans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Clean and nicely furnished. Stephen at the desk was very helpful and pleasant.
Stayed 1 night in Oct 2023
Response from alex - vice director on Oct 17, 2023
thank you for the nice feedback, we are happy to read that you had a great experience in our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Was good 👍
Stayed 1 night in Oct 2023
Response from Alex - vice director on Oct 16, 2023
Happy to read that sir, thanks

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex - vice director on Oct 15, 2023
Grazie mille per la recensione positiva

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex - vice director on Oct 9, 2023
Thank you for the positive feedback

6/10 Okay

Diana

Traveled with partner
Liked: Cleanliness, staff & service
Very nice and quick check in. Couldn’t get air conditioning to work. The shower head was dysfunctional too. Room was actually very clean, however I could hear a lot of noise from other rooms. Lots of loud footsteps. The area was very close to airport, however not visually appealing outside to me. It worked for a one night stay for an early check out.
Stayed 1 night in Oct 2023
Response from Alex - vice director on Oct 9, 2023
Thank you for your feedback, we are planning to renovate all the hotel in November 2023, we always try to get our customers the best service so we will get better in the future, thank you for the feedback

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great place to stay before our trip home the next morning. 5 minute shuttle ride to the airport. Walking distance to seaport town with great restaurants. The front desk staff was excellent!!
Stayed 1 night in Oct 2023
Response from Alex - vice director on Oct 9, 2023
Thank you for your great feedback

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. I want to particularly compliment Stefano. He was very nice and helpful. I would stay there again.
Stayed 1 night in Oct 2023
Response from Alex - vice director on Oct 7, 2023
Thank you very much for the positive feedback, Stefano is one of our best employees, the hotel wouldn’t have any soul without him so I’m really happy to see that our human resources have a so good impact on our guests. Thank you.

8/10 Good

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice option if you need a basic overnight stay before an early flight.
Stayed 1 night in Sep 2023
Response from max on Oct 2, 2023
thank you for your stay in Hotel. best regards