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Reviews of Capitals Luxury Rivers

Capitals Luxury Rivers
Lungotevere Prati 21, Rome, Città Metropolitana di Roma

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 6 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Shannon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lack of communication upon check-in and check out. You don’t actually interact with a real person. It’s all on WhatsApp, which is fine if you’re clearly communicating the process, but it wasn’t well communicated. Also, there wasn’t even a clean blanket for the bed there was only a sheet and a dirty blanket in the closet with hair and stains on it. Great location on the river and for Vatican City which is why we booked but would never go back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Adriana, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Akash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Saydee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Apr 2024

10/10 Excellent

logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very nice part of the city. Clean room with a comfortable bed. We never met the staff in person but they were very helpful. Super neighborhood with great shopping and restaurants. Easy walk to historic venues. If you are ok with self check in and don't have a car, I would highly recommend. We would stay here again. An excellent value.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marthes

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Lovely hotel , great location the only feedback is to provide check in details throughly . Only communication was via what’s app however did now this till we were in our room. There was no name on key at reception desk. Other than that the room was awesome and location was great to all sites
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not a hotel, no service--only a room
The name is a misnomer. It is not a hotel and it is not luxury. The is no service, stains on bedding, worn towels, scuff marks all over the walls. Bedding not changed for 4 days so I do not know how they can say luxury. It is a room. Other minor issues. The location is excellent and the bed was comfortable.
Stayed 7 nights in May 2023

10/10 Excellent

Sidney

Traveled with family
Location, Location, Location
Great Location. Near shops, cafes, banks and many of the historical sites. A sort of B&B that is run very well. If you are arriving late they make it easy to access by messaging on WhatsApp how to enter the building. There is a lift. Housekeeper was the best.
Stayed 2 nights in Sep 2022
Response from LS on Sep 10, 2022
It was a pleasure! Thank you so much

8/10 Good

asal, oviedo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. 10 min walking distance to major attractions. Clean and comfortable room
Stayed 2 nights in Jun 2022

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Loved the hotel and it’s location but not having a physical person on the property caused some difficulty. The main door was not left unlocked as stated it would be. We had to wait until another guest was going in. And the safe in our room was locked and I asked someone to come open it and that never happened.
Stayed 3 nights in Jun 2022

6/10 Okay

VERONICA B.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Human contact is missing in this hotel
After checking in informed via text the contact person that due to unforseen circumstances from Delta Airline we needed to cut our stay one day short. From then on everything went wrong. At some point I had to ask the owner his intervention as it appeared it was impossible to make myself understood. We finally came to an understanding. I think the problem is that all contacts are via text. No human contact. Texts can be easily miscontrued specially if one has no command of written english and does not understand who the client is.
Stayed 4 nights in Sep 2021
Response from Ls on Oct 3, 2021
Éducation is missing in this client

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Friendly and helpful staff, nice room.
Stayed 1 night in Sep 2021
Response from LS on Sep 24, 2021
Thank you so much

10/10 Excellent

Lunasol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from LS on Sep 16, 2021
THANK YOU SO MUCH

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, nice view and the climate control was fine too. It was a quiet environment however i didnt meet any of the facility staff, only once accidentally the cleaning lady. My only communication means was the WhatsApp messaging.
Stayed 3 nights in Aug 2021
Response from Lorenzo on Aug 10, 2021
thank you! we try to limit staff to a minimum due to the provisions relating to covid, however we are always available by phone

10/10 Excellent

Rachael

Stayed 1 night in Jul 2021

8/10 Good

Semco

Stayed 3 nights in Jul 2021
Response from LS on Sep 17, 2021
Thank you so much

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful experience in the heart of Rome!
Stayed 3 nights in Jul 2021
Response from LS on Jul 14, 2021
THANKS

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente atención y servicio. Responden rápido y siempre están pendientes.
Stayed 3 nights in May 2024

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities
Ottima posizione bella camera
Stayed 2 nights in May 2024

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep on going
Stayed 3 nights in Apr 2024

10/10 Excellent

Stefanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekte Lage für einen Städtetrip! Alle Sehenswürdigkeiten fußläufig erreichbar.
Stayed 3 nights in Apr 2024

8/10 Good

Werner Pieterjan

Traveled with partner
Liked: Cleanliness, staff & service
Nice location in the centre of Rome. The room was definitely smaller than advertised and all but one of the coffee machines were broken in the kitchen. Cleaning staff was friendly no other staff present at location.
Stayed 3 nights in Mar 2024

2/10 Terrible

Philipp

Disliked: Staff & service
Gute Unterkunft - falls man Zugang bekommt
Unterkunft niemals zu empfehlen, haben zwei Mal über 2 Stunden vor verschlossenen Türen gewartet, da der Inhaber nicht erreichbar war und es keine funktionierende Chipkarte gab - habe so etwas noch nie erlebt. Auch von hotels.com traurig dass solche Unterkünfte überhaupt auf dieser Seite sein dürfen. Werde nie wieder kommen auch aufgrund der Unfreundlichkeit und fehlendem Interesse an den Gästen. Nachdem wir 4h vor geschlossenen Türen am ersten Tag gewartet haben, haben wir uns entschlossen das Hotel selbstständig zu verlassen, da dies vor allem bei einem kurzen Urlaub alles zerstört.
Stayed 2 nights in Feb 2022

8/10 Good

Melina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sauber, funktionell, sicher, schönes luxuriöses Zimmer praktischer kontaktloser Check-in und Check-out
Stayed 2 nights in Aug 2021
Response from LS on Sep 16, 2021
Thank you so much