6/10 Okay
Angel
Traveled with family
Jun 8, 2024
Liked: Cleanliness, amenities
This place was generally pleasant, though I encountered a few issues. I needed some clothes ready the same day, and while they assured me someone would pick them up, it took two follow-up calls for anyone to come and collect the bags. They had told me there would be a notebook in the safe box to list the clothes needing washing and their quantities, but it wasn't there. After handing off the laundry, I waited from 2 PM until 8 PM for it to be delivered. Despite multiple assurances from the staff, no one brought the clothes until Daniel personally delivered them, which I greatly appreciated.
Aside from this, the resort was quite nice, and the staff were generally helpful. I was moved from room 1202 to 1103 due to a non-functional internet connection, and I appreciated the staff accommodating this request. The breakfast was excellent, and the staff always responded to calls in a friendly manner. However, the elevator was not working one of the days, which was quite inconvenient.
One thing that wasn't communicated was the availability of rooms with washer and dryer units. Had I known, I would have opted for one of those instead of paying the high prices for laundry service. Despite these issues, I would rate the resort between 3.5 and 4 stars. It's affordable and suitable for any tourist.
Angel
Stayed 3 nights in May 2024