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关于雷丁沃科酒店 - IHG 旗下酒店的点评

4 out of 5
雷丁沃科酒店 - IHG 旗下酒店
Select Car Leasing Stadium, Reading, England

点评

9.0

非常棒

10 分 - 超赞。587 条好评，共有 1002 条点评" "
8 分 - 还可以。303 条好评，共有 1002 条点评" "
6 分 - 一般。75 条好评，共有 1002 条点评" "
4 分 - 很差。27 条好评，共有 1002 条点评" "
2 分 - 糟糕。10 条好评，共有 1002 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

William

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast is so good so taste
2023 年 10 月入住 7 晚
Le An Guan | Front Office Manager 于 2023 年 10 月 30 日 的回复
Hi William, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

PUI YING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Le An Guan | Front Office Manager 于 2023 年 10 月 25 日 的回复
Hi PUI YING, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

chan

2023 年 4 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 6 月 19 日 的回复
Good Morning chan,Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 一般

wai man

2022 年 9 月入住 2 晚

8/10 还可以

Kin Man

2022 年 8 月入住 1 晚

10/10 超赞

Yingfeng

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚
Stefanie 于 2020 年 3 月 30 日 的回复
Thank you for your score

8/10 还可以

L.

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 2 晚
Stefanie 于 2019 年 6 月 21 日 的回复
Thank you for your score. We look forward to welcoming you back soon.

10/10 超赞

PF，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel next to the stadium. Only 5 minutes drive from the city centre. The breakfast was good too.
2017 年 8 月入住 1 晚
Stefanie 于 2017 年 9 月 25 日 的回复
Thank you for your review. We are delighted you enjoyed your stay and we look forward to welcoming you back soon.

10/10 超赞

Wai Yan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommended
Very nice and helpful staff. Nice room & quiet environment. Good for business trip. In particular, my compliment to Mr. Bishow (did I get the correct spelling?) who assisted a lot in a matter even after I went back to my country.
2017 年 7 月入住 5 晚
Thank you for your comments. We are delighted you enjoyed your stay and that Bishwa could be of help. We look forward to welcoming you back soon.

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
It is nice for business trip and very quiet.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
服务态度很差
毛巾不干净

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好！
很好

10/10 超赞

Jade

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it will be back
2024 年 5 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 5 月 28 日 的回复
Hi Jade, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

10/10 超赞

margaret

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very clean and modern, and the breakfast buffet was great. It is difficult to get around in Reading by car, and the M-4 access is terrible.
2024 年 5 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 5 月 28 日 的回复
Hi margaret, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

8/10 还可以

Joe

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Le An Guan | Front Office Manager 于 2024 年 5 月 14 日 的回复
Hi Joe, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

10/10 超赞

Oleksandr

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 4 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 4 月 22 日 的回复
Hi Simon, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

8/10 还可以

patricia

团体旅客
满意：清洁度、员工和服务、服务设施
Good location
2024 年 4 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 4 月 22 日 的回复
Hi patricia, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welco

10/10 超赞

James

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
For those of you from the USA, just round the corner from the hotel is a Costco, and you can use your US membership card for the best gas prices ! The hotel was clean, spacious, and great. Would stay here again without hesitation
2024 年 4 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 4 月 22 日 的回复
Hi James, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Emma

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent! Spotless room , comfortable beds and polite staff .
2024 年 3 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 31 日 的回复
Hi Emma, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

thomas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel will stop there again
2024 年 3 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 22 日 的回复
Hi thomas, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Slobodan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was very spacious
2024 年 2 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi Slobodan, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Kirit

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi Kirit, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 一般

Adaeze

2024 年 2 月入住 2 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 22 日 的回复
Hi Adaeze, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel, I would recommend
We had an excellent stay and everything was fine during our time at the hotel. Leon was super helpful and all the staff we encountered had good customer service. Hotel was clean, breakfast was good with different options and rooms were spacious. We will definitely be back.
2024 年 2 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

jaSMINE

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great room but take a book as the tv is poor
really quiet rooms with proper blackout curtains,very good beds and spacious layout.Personally I rather have a walk-in shower,not a bath with shower over. One minus point-the tv channels are few and mostly rubbish,as is the radio-no radio 6 ?is this the dark ages?
2024 年 2 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi jaSMINE, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Should you visit us again in the future, you can always contact us regarding your stay preferences, we want to make sure you have a really comfortable stay. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Fco Borja

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi Fco Borja, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Alison

与家人出行
满意：住宿条件和设施
Great property. Lovely staff and excellent breakfast. Out of centre location
2024 年 2 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi Alison, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
Le An Guan | Front Office Manager 于 2024 年 3 月 9 日 的回复
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 一般

Chris

商务旅客
不满意：住宿条件和设施，服务设施
I selected hotels with a swimming pool and this property came up in a search. £111 for a standard double room.. which I was prepared to pay as it had a nice looking pool. On arrival however it transpired that the pool and spa were closed for refurb! The receptionist took pity and 'upgraded' my room but the shower was old and grubby and not very powerful at all. Felt a bit duped by the whole experience. Raised my concerns on checking out and had to wait a while for the manager to come.. who said she could only refund the extra £15 I paid for breakfast. Tbf the breakfast was really good, but all in all disappointed that A) it was listed as having a pool and B) cost that much for a grubby shower and no swimming pool. Unlikely to return
2024 年 1 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 2 月 7 日 的回复
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. I do apologise you were unable to make use of it during this time. I do hope that you will give us another opportunity in the future to make use of our newly refurbished facilities. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 超赞

claire

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking was easy. Friendly staff and lovely clean rooms. Great breakfast.
2024 年 1 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 28 日 的回复
Hi claire Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Rachel

Excellent
Very nice hotel. The room was very large and comfortable, would happily stay again.
2024 年 1 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 28 日 的回复
Hi Rachel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Louise

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reception staff very friendly and helpful. Room spacious, clean, comfortable
2024 年 1 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Louise, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 糟糕

Mohamed

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible staff they laying that they have swimming pool when they took our money then they told us that swimming pool is not available very expensive too please don’t waste your money
2024 年 1 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Mohamed,Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. So unless this was something you missed at the time of reservation.It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 超赞

Helen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Helen, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Hyun

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
Great stay. It is very comfortable in a quiet location.
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Hyun, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 还可以

Marius

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing
2023 年 12 月入住 2 晚
Le An Guan | Front Office Manager 于 2024 年 1 月 22 日 的回复
Hi Marius, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good stay overall However the pool and changing rooms are were a disappointment. The changing rooms stank and are really outdated , jacuzzi was closed. Breakfast was nice Reception staff v helpful
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. I want to inform you that our leisure club facilities will be starting its refurb in January and we are very excited to have our grand opening in April as well. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

10/10 超赞

Maria

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great overnight stay
Lovely clean and comfortable hotel. Staff extremely friendly and helpful. Good food and highly recommend the cottage pie! Special thanks to Roman and the young lady from Brazil whose name we sadly didn’t get!
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Maria, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

6/10 一般

Kamal

商务旅客
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
OK as a business hotel.
A business hotel in a quite an isolated position. Its a tidy hotel, the room was very large and the staff were friendly but I had a few major issues.. the toilet did not flush (at all!); room service took 1hr and 20 mins and some of the bedding didnt smell too fresh.
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Kamal, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 超赞

Michael

与配偶出行
满意：住宿条件和设施，服务设施
Nice hotel, nice room, unfortunately the location is not the best but if you have a car the main shopping area of reading is only a 9 min drive. I would stay again, the man who checked us in Jan or Yan was very nice and professional
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Michael, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 糟糕

Nigel

满意：清洁度
不满意：客房舒适度，员工和服务
very bad experience
stayed here many times and always good but this time it has gone down hill and staff did not care for their regular customers. there was a massive party in the first floor wigh hundreds of people and the noise from 10pm to 4am was ao loud we xould not sleep at all our room was right next door to the party where that room should not be hired, must better service at hilton or crown plaza
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Nigel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 超赞

Laura

2023 年 11 月入住 3 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Laura, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Jasber

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, good sizes rooms and extremely comfortable with amazing staff they cannot do enough to make your stay enojoyable. I would highly recommend.
2023 年 12 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Jasber, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 超赞

Mr Adam

满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Mr Adam, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 还可以

Iain

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, friendly check in and helpful. Parking was spot on. Ideal location for getting around. Only part i found awkward was breakfast. Staff were not as friendly, and when asked our room number they were saying it wasn't there. This was sorted by reception but i found the restaurant staff a little bit abrupt. Overall a great stay though.
2023 年 11 月入住 2 晚
Le An Guan | Front Office Manager 于 2023 年 11 月 30 日 的回复
Hi lain, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. I do apologise that you had some issues with staff at the food & beverage team, let me assure your feedback has been forwarded to the relevant department.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 糟糕

Chris

2023 年 11 月入住 1 晚
Le An Guan | Front Office Manager 于 2023 年 12 月 26 日 的回复
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 超赞

gavin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Really comfy beds.... all staff wonderful - from front desk , to resturant..
2023 年 11 月入住 3 晚
Le An Guan | Front Office Manager 于 2023 年 11 月 30 日 的回复
Hi gavin, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards