评分基于 204 条真实点评
4.7 客房清洁度
4.6 服务和员工
4.6 客房舒适度
4.7 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Assistant Reception Manager
Dear Juliette,Thank you for taking the time to provide your kind feedback. We truly appreciate your compliments and are delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority, and we strive to create a memorable experience for every guest.We look forward to welcoming you back to our hotel in the near future. It would be our pleasure to host you again and provide you with the exceptional service you deserve.Best regards,Silvia
用户：真实旅客
发布日期：2024年4月1日 发布在：Expedia
酒店管理层的评论
2024年4月6日，回复：酒店管理层 Swan Team
Dear Emily,Thank you kindly for your feedback. Best regards,Silvia
用户：真实旅客
发布日期：2024年3月19日 发布在：Expedia
Beautiful spot which we enjoyed exploring.
Hotel was lovely- we had a ground floor riverside room which we were so pleased with- however the corridoor absolutley stank- it smelt like vomit!
Coppa club resturant was in a lovely location. We booked dinner out in the terrace and was sat on a table behind the service area. The area we booked to enjoy the amazing view was obstructed by the messy service area which was a bit disappointing
酒店管理层的评论
2024年3月23日，回复：酒店管理层 Silvia Macedo - Assistant Manager
Dear Katie,I apologise for the unpleasant experience you encountered. Please accept my sincere apologies for the foul odour in the corridor. The night before your arrival, a guest accidentally spilled milk on the carpet, and the product fermented, causing an unpleasant smell. We had to perform a deep carpet cleaning, and the issue has now been resolved.I hope this isolated incident has not left a negative impression and I hope to welcome you back soon. Your satisfaction is our highest priority and we strive to provide an exceptional experience during your stay.Best Regards,Silvia
用户：真实旅客
发布日期：2024年3月7日 发布在：Hotels
酒店管理层的评论
2024年3月31日，回复：酒店管理层 Silvia - Assistant Manager
Dear Daniel,Thank you for your feedback!Hope to see you soon at The Swan!Best regards,Silvia
用户：真实旅客
发布日期：2024年2月29日 发布在：Expedia
酒店管理层的评论
2024年3月1日，回复：酒店管理层 Swan Team
Dear Mr Toshiaki,Thank you very much for your review! Hope to see you soon! Best regards, Swan Team!
用户：真实旅客
Lovely area - Shame about the noise
发布日期：2024年2月28日 发布在：HotelsI stayed here for one night while away on business. After a long journey and day I looking forward to relaxing at the Hotel. I know The Swan well so knew it would be peaceful and safe being a solo female traveller. The room was clean but the noise in the room was awful, i believe this to be because of the fans outside. It felt and sounded like I was on an aeroplane, I didn’t sleep well at all, I tried to call reception but no answer. Very upsetting when the hotel isn’t cheap.
酒店管理层的评论
2024年3月23日，回复：酒店管理层 Silvia Macedo - Assistant Manager
Dear Guest,I am truly sorry for the troubles you experienced during your stay with us. Please accept my sincere apologies for any inconvenience or dissatisfaction you encountered. Your satisfaction is of utmost importance to us, and we strive to provide an exceptional experience for all our guests.If you would like to discuss the matter further, please feel free to reach out to me via email. I would be more than happy to listen to your concerns and address them appropriately. As a gesture of goodwill, I would be pleased to offer you a discount on your next visit with us.We value your patronage and hope to have the opportunity to provide you with a memorable and enjoyable stay in the future. Please do not hesitate to contact me directly.Best regards,Silvia
用户：真实旅客
发布日期：2024年2月27日 发布在：Expedia
Fantastic place and will stay again
酒店管理层的评论
2024年3月23日，回复：酒店管理层 Silvia Macedo - Assistant Manager
Dear Jake,Thank you very much for this great feedback! Hope you see you soon!Best Regards,Silvia
用户：真实旅客
发布日期：2024年2月25日 发布在：Hotels
酒店管理层的评论
2024年3月31日，回复：酒店管理层 Silvia - Assistant Manager
Dear Simon,Thank you for your feedback!Hope to see you soon at The Swan!Best regards,Silvia
用户：真实旅客
发布日期：2024年2月24日 发布在：Hotels
酒店管理层的评论
2024年3月31日，回复：酒店管理层 Silvia - Assistant Manager
Dear Marcus,Thank you for your feedback!Hope to see you soon at The Swan!Best regards,Silvia
用户：真实旅客
发布日期：2024年2月22日 发布在：Expedia
Room 49 has noisy fan all the time,
Room 39 smells of weed
Room 3 hear the end of the corridor bang every 5 mins. Staff in resturant having to keep chasing for drinks
酒店管理层的评论
2024年2月22日，回复：酒店管理层 Silvia - Assistant Manager
Dear Karl,I express my sincere regret for the unsatisfactory experience you had with our establishment.To rectify the unfavourable impression, we would like to extend a complimentary stay at our hotel, allowing you to fully experience the exceptional services and amenities we strive to provide.Kindly reach out to us at your convenience to arrange a suitable date for your visit.Thank you for your understanding.Sincerely,Silvia
