6/10 Okay
Nicholas
Traveled with partner
Apr 28, 2024
Liked: Staff & service, amenities
The staff were lovely, we really could not fault them. The place itself was quaint. However, the food service was quite slow, and while some of the food was great, there were a couple of disappointments - one of the desserts was like rubber, sadly.
While the place itself is nice and the staff really try hard, here are a few suggestions:
* Warn tall people about very low ceilings for some rooms when booking so they can consider options...
* If a very large party is dining as a one off, potentially reduce service or close the restaurant to other diners as the wait can be a little silly.
* Potentially chat with the cleaning staff as the rooms were pretty grubby in places - our socks were a bit gross from walking around the room.
* It sounds entitled, but maybe consider nicer bread at breakfast or at least for the cooked/hot menu options. Sliced (pre packed?) bread is not very 2024, maybe consider at least having sourdough for the main dishes :/
* Maybe switching from concentrated to fresh orange juice might be a low cost way of also improving the experience.
* Maybe it's not solvable as it's an old setup, but the plumbing is a bit off - the shower kept starting and stopping and going hot/cold.
I think we might have paid over the odds for our room, and maybe at the normal price point this is alright, but for >£200 a night it wasn't quite up to the standard of other hotels we've stayed in at that price. It was fine, but we won't be going out of our way to return. Sorry!
Nicholas
Stayed 1 night in Apr 2024