Save

SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel in Durham with free breakfast and fitness center

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Pillowtop beds, desk, laptop workspace, blackout drapes
Free daily full breakfast
Lobby
Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels
Reviews
5.8

Popular amenities

  • Breakfast included
  • Parking includedParking includedParking included
  • GymGymGym
  • HousekeepingHousekeepingHousekeeping
  • Pet friendlyPet friendlyPet friendly
  • LaundryLaundryLaundry

Explore the area

Map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Popular LocationDuke University Hospital4 min drive
  • Popular LocationCameron Indoor Stadium6 min drive
  • Popular LocationDuke University6 min drive
  • AirportRaleigh, NC (RDU-Raleigh - Durham Intl.)22 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

The staff there is very kind and patient with me. I am disabled yet, the still have first floor rooms and elevators. Th...
Tonya
May 8, 2024
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Outdoor pool
Days Inn by Wyndham Durham/Near Duke University
Pool
Breakfast included
Pet friendly
Kids pool
6.2 out of 10, (1029)
The price is $64
$72 total
includes taxes & fees
Jun 19 - Jun 20
Days Inn by Wyndham Durham/Near Duke University

About the neighborhood

Durham

Located in Durham, SureStay Plus Hotel by Best Western Durham Medical Center is in the business district. North Carolina Civil War Trail and Duke University Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Occoneechee Mountain State Natural Area and Sarah P. Duke Gardens. Looking to enjoy an event or a game while in town? See what's happening at Cameron Indoor Stadium or Wallace Wade Stadium. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.
Visit our Durham travel guideOpens in a new window

What's nearby

  • Duke University Hospital - 4 min drive
  • Cameron Indoor Stadium - 6 min drive
  • Duke University - 6 min drive
  • Duke University Chapel - 7 min drive
  • Durham Performing Arts Center - 7 min drive

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • Chick-Fil-A - 16 min walk
  • Bojangles' Famous Chicken 'n Biscuits - 8 min walk
  • McDonald's - 9 min walk
  • Cookout - 4 min walk
  • Dunkin' - 4 min drive

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel rejuvenated in 2022 and located near Duke University
You can look forward to free full breakfast, a golf course, and laundry facilities at SureStay Plus Hotel by Best Western Durham Medical Center. Free WiFi in public areas, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a gym and a business center.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, a 24-hour front desk, and an elevator
  • 1 meeting room, laundry services, and smoke-free premises
Room features
All 114 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • HDTVs with premium channels
  • Full-sized refrigerators/freezers, microwaves, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

Is SureStay Plus Hotel by Best Western Durham Medical Center pet-friendly?

Yes, SureStay Plus Hotel by Best Western Durham Medical Center allows dogs (limit 1 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 25 per stay and a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Jun 9, 2024 start from $64.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Plus Hotel by Best Western Durham Medical Center?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Durham Medical Center located?

Situated in the historical district, this hotel is within 3 mi (5 km) of Bennett Place, Duke University, and Duke University Hospital. North Carolina Civil War Trail and Rhine Research Center Museum are also within 2 mi (3 km).

Reviews

5.8
Rating 10 - Excellent. 113 out of 974 reviews" "
Rating 8 - Good. 231 out of 974 reviews" "
Rating 6 - Okay. 224 out of 974 reviews" "
Rating 4 - Poor. 211 out of 974 reviews" "
Rating 2 - Terrible. 195 out of 974 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is very kind and patient with me. I am disabled yet, the still have first floor rooms and elevators. They also offer a hot breakfast as well.
Stayed 2 nights in May 2024

2/10 Terrible

caveina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel looked nothing like the picture when I first arrived I was scared to enter better it looked unsafe and it seem as if there was illegal activities going on around the hotel, when I enter the staff was wonderful so I decided to try it, my toilet seat was broken, the hotel smells very old my allergic acted up the whole time because of the smells, it was very noisey, and people was always in the hall ways smoking. I would never go back again, the towels had hair in them , I did not use them and I used barriers to use the toilet because it just look so unsanitary.
Stayed 6 nights in Apr 2024

10/10 Excellent

Cheyannee

Stayed 2 nights in Apr 2024

10/10 Excellent

Vinette

Liked: Cleanliness
Stayed 3 nights in Mar 2024

8/10 Good

Christine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The ad stated that there was 'cable tv' however there was only SIX channels. A very limited choice, no news feeds, and the only known channel was Hallmark. Also the hallway floors were difficult to walk on because the flooring had large bubbles underneath. Probably will not be back.
Stayed 1 night in Apr 2024

8/10 Good

Georgetta

Stayed 2 nights in Apr 2024

10/10 Excellent

Kristen

Stayed 3 nights in Mar 2024

8/10 Good

Kaye

Stayed 5 nights in Mar 2024

10/10 Excellent

Leonardo

Stayed 2 nights in Feb 2024

6/10 Okay

Patricia

Disliked: Cleanliness
The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.
Stayed 13 nights in Feb 2024

6/10 Okay

Vatchareewan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is ok place.
Stayed 1 night in Mar 2024

8/10 Good

Tabatha

Traveled with family
Liked: Amenities
I wasn't able to take a bath. The bed was uncomfortable and to high. Other than that it was great.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a place to stay for wheelchair users
I got texts from the hotel saying to text if anything was needed, but no one ever returned my texts, nor did they ever answer the phone. I prepaid through hotels.com, and usually do not have to wait for a room more than 5 minutes. For whatever reason, the night clerk had problems with the computer, and I had to wait in a freezing hallway for 20 minutes. I had a wheelchair user with me, and the only way I could get onto our floor was by opening a heavy door that had no handicap switch, and no way to hold it open. I struggled greatly to get him inside, and there was no way a person alone in a chair could have handled it.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

khaddafy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not ideal for resting
Noise…trucks backing up, people locking car doors, traffic…I was on the third floor and the person I was on the phone with even asked what that noise was because it was so loud and clear over the phone. Stains on the floor and bedding.
Stayed 1 night in Dec 2023

2/10 Terrible

Shannon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs ALOT of work
Leaking shower ( all over gloor & toilet) broken sink no cold water from sink.... room smelled and the smell of Marijuana all over property ....ppl yelling at all hours of the night no wifi Available as listed remote had large burn hole difficult to turn off and on tub was dirty toilet was working but not without moving handle.... Could be a nice hotel with upgrades and cutting out all the party people that stay on weekends.
Stayed 2 nights in Dec 2023

2/10 Terrible

Cody

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good!
Stayed 1 night in Nov 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Regine

Disliked: Cleanliness, property conditions & facilities
Solid 2 out of 5.
The bed is great, but when it comes to cleaning not geat at all. The room was covered with dust and the tub was dirty. The staff was very rude! Extremely unprofessional, and very disrespectful to other guests as well. Only the front desk staff and managers were rude. Cleaning staff and cooks were very friendly. Would've given 3 stars if staff was nicer.
Stayed 2 nights in Oct 2023

6/10 Okay

Valerie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.
Stayed 1 night in Oct 2023

2/10 Terrible

Samantha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly enough. But this is a very poorly kept property. The room was rough. The flooring is buckled and flimsy. There was actually a whole in the floor in the first room we were given. The manager quickly changed us to another room. But the overall cleanliness is lacking. I would not recommend this hotel unless you really need to save a few dollars. The breakfast was very limited and not that great tasting either.
Stayed 4 nights in Oct 2023

8/10 Good

Brian

Traveled with family
Liked: Staff & service, room comfort
Great Staff!
The staff was amazing!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The price was right
The price was right. Plumbing was terrible. Tub knob didn't work right, most of the shower water went straight town into the drain that drained too slow and had standing water around my feet. Yuck. Bathroom sink drained even slower. Double yuck. Lots of less than friendly long-term housing. Breakfast was top notch. While the room wasn't in the best shape, it was clean and staff was friendly. Reason for choosing this hotel was that they are pet friendly.
Stayed 3 nights in Sep 2023