Dear Renae,Thank you for being our guest and for your feedback following your recent visit. Your comments will be shared with the management department so that we can improve our services.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Laurie D,We truly regret to learn about your discomfort. Regardless, this does not excuse your experience and we would like to profusely apologize.This is not the excellent level of customer service that we pride ourselves in delivering.If you wish you can file a formal complaint, please do it through your booking channel.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Jason,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Sonia,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that we failed to offfer the best service and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Apreciada Eidden,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Gloria,Thank you for taking the time to provide us your feedback on your stay at our property.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Laura M,Thank you for sharing your feedback with us! Providing the highest level of hospitality is our number one priority therefore we are concerned to find that you felt let down by some aspects of your stay and that you weren't fully satisfied with your recent experience. We assure you that your concerns were addressed as we hope to have another chance to provide you with the enriching experience you deserve.Respectfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Danielle,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear David,Thank you very much for staying at Riu.We are saddened to find that you weren't fully satisfied with your recent experience. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu RepublicaOnline Reputation Manager

Dear Allan Anthony,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Nedzad,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Alonso B.,We are truly grateful for your feedback, it will be forwarded.It is very pleasing to learn that overall, you liked your experience and we look forward to welcoming you again soon.Warmest wishes,Hotel Riu RepúblicaOnline Reputation Manager

Dear Guillermo,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Dennis Joseph,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu RepublicaOnline Reputation Manager

Estimado Fernando,Muchas gracias por su fantástica reseña.Nos alegra el día leer que nuestros huéspedes han disfrutado de sus merecidas vacaciones.Seguiremos mejorando para ofrecer la mejor experiencia.¡Y le esperamos con los brazos abiertos!Saludos cordiales,Hotel Riu RepúblicaOnline Reputation Management

Dear Arron Randall,Thank you for sharing your feedback with us! We are sorry to hear about your disappointment during your visit.We are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu RepublicaOnline Reputation Manager

Dear Joshua,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu RepublicaOnline Reputation Manager

Dear Kara Jean,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu RepublicaOnline Reputation Manager

Dear Natasha,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we apologize for falling short of meeting your expectations.We hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu RepublicaOnline Reputation Manager

Dear Angela,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. We are truly saddened to read that you already arrived with a negative disposition, despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you left this impression.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Matthew,Thank you very much for staying at Riu and for sharing your feedback with us.As we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu RepublicaOnline Reputation Manager

Dear Tatiana,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had.We are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu RepublicaOnline Reputation Manager

Dear Santash,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read that your stay was overshadowed by the negative aspects and that you were not able to feel completely relaxed during your stay with us.We will do our best to work on these issues, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager