Dear Guest,We regret to hear that the food did not meet your expectations and that you experienced difficulties with the availability of golf carts. Your feedback is valuable to us, and we will use it to improve our services.Thank you for sharing your experience.Sincerely,Ocean El Faro Team

Dear Guest,We are delighted to hear that you experienced great customer service and found everything easy to access. Your positive feedback is much appreciated. Thank you for sharing your thoughts.Sincerely,Ocean El Faro Team

Dear Guest,We are pleased to hear that you enjoyed the beauty of the resort, our beaches, and the quality of our food. We appreciate your positive comments about our staff. We regret to hear about the inconveniences you experienced with the offers of services and products during your stay. Your feedback is very important to us, and we will take your observations into account to improve the experience for our guests.Thank you for choosing Ocean El Faro.Sincerely,Ocean El Faro Team

Dear Guest,We regret to hear about the challenges you encountered during your stay with us. Your detailed feedback is important as it helps us identify areas for improvement. We are sorry that the room conditions, service delays, and overall responsiveness did not meet your expectations. We appreciate your positive remarks about the breakfast options, coffee shop, pool, lazy river, lobby bar, and Sakura. Thank you for sharing your thoughts.Sincerely,Ocean El Faro Team

Estimado huésped,Gracias por tomarse el tiempo de calificar su estancia con nosotros. Apreciamos su feedback y siempre buscamos maneras de mejorar la experiencia de nuestros huéspedes.Atentamente,Ocean El Faro Team

Estimado huésped,Gracias por calificar su estancia con nosotros. Nos alegra saber que tuvo una experiencia positiva. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Ocean El Faro Team

Dear guest,Thank you for your feedback. We apologize for the issues you experienced with the food, pool, and restaurant reservations. Your comments are important to us, and we will work on improving these aspects to enhance our guests' experiences. We hope to have the chance to serve you better in the future.Sincerely, Ocean El Faro Team

Dear guest,Thank you for your wonderful feedback! We are delighted to hear that you had a great experience at the bar of the lazy river pool. We will make sure to pass on your kind words to Nerson, Manuel, Leonela, and Luisa. It's fantastic to know they made your stay enjoyable with their helpfulness and friendliness. We look forward to welcoming you back soon.Sincerely, Ocean El Faro Team

Dear guest,Thank you for your kind words about our staff and property. We apologize for the delay in room service and appreciate your patience. Your feedback helps us improve, and we will work on ensuring faster service in the future. We hope to welcome you back soon.Sincerely, Ocean El Faro Team

Estimado huésped,Muchas gracias por su calificación de 5 estrellas. Nos alegra saber que tuvo una excelente experiencia en nuestro hotel. Esperamos recibirlo nuevamente pronto.Atentamente, Ocean El Faro Team

Dear guest,Thank you for your feedback. We're glad to hear you enjoyed the resort. We appreciate your comments about the food and will work on improving our culinary offerings. We hope to have the opportunity to serve you better in the future.Sincerely, Ocean El Faro Team

Dear guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your swim-up room and found the property immaculate. It's great to know our staff made you feel like family and that you enjoyed the activities and amenities. We look forward to welcoming you back for another fantastic stay.Sincerely, Ocean El Faro Team

Dear guest,We are truly sorry to hear about your disappointing experience. Your feedback is important to us, and we will address these concerns with our team to improve our services. We apologize for any inconvenience and hope to have the opportunity to provide a better experience in the future.Sincerely, Ocean El Faro Team

Estimado huésped,Muchas gracias por su calificación de 5 estrellas. Nos alegra saber que tuvo una excelente experiencia en nuestro hotel. Esperamos recibirlo nuevamente pronto.Atentamente, Ocean El Faro Team

Dear Guest,We are sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your feedback as it helps us to improve our services. We regret that the conditions you encountered were not up to our usual standards. Please know that we take all comments seriously and will work to address the issues you have mentioned. Thank you for sharing your thoughts.Sincerely,Ocean El Faro Team

Estimado huésped,Gracias por su calificación de 4 estrellas. Nos complace saber que tuvo una experiencia positiva con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una estancia aún mejor.Atentamente, Ocean El Faro Team

Estimado huésped,Gracias por su calificación de 4 estrellas. Nos complace saber que tuvo una experiencia positiva con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una estancia aún mejor.Atentamente, Ocean El Faro Team

Dear guest,We appreciate your feedback regarding the food during your stay. We apologize that it did not meet your expectations.Your comments are valuable to us as we continuously strive to enhance our dining offerings and provide a memorable culinary experience for our guests at Ocean El Faro.Thank you for sharing your thoughts with us.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we are thrilled that you had a wonderful experience at Ocean El Faro.Thank you for sharing your enjoyment with us. We look forward to welcoming you back for another memorable stay in the future.Sincerely,Ocean El Faro Team

Dear guest,Thank you for bringing this issue to our attention. We regret the inconvenience caused by the air conditioning being turned off in the lobby to save energy. We understand that this may have made your experience uncomfortable.We will review our energy-saving practices to ensure that we maintain a comfortable environment for our guests without compromising their comfort. Your feedback is valuable, and we will use it to improve our operations and guest satisfaction.Please accept our sincere apologies for any discomfort you experienced during your stay. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Ocean El Faro Team

Estimado huésped,¡Muchas gracias por su calificación de 5 estrellas Nos alegra saber que su experiencia en nuestro resort fue excepcional. Su satisfacción es nuestra mayor prioridad.Apreciamos que haya tomado el tiempo para compartir su opinión positiva. Esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We are delighted to hear that you found our property to be beautiful and very clean. It's wonderful to know that you enjoyed the relaxing swimming pools, friendly staff, and good drinks. We are also glad that you had the opportunity to participate in the many onsite activities.Thank you for your positive feedback. We are thrilled that you had a great experience at our resort.Sincerely,Ocean El Faro Team

Dear guest,We appreciate your feedback regarding the cleanliness of the property, the friendly staff, and your experience at the buffet restaurant El Mercado. We apologize for the issue with some of the food not being as hot as expected and for any inconvenience this may have caused. Thank you for sharing your thoughts with us. We are glad to hear that overall your visit was good.Sincerely,Ocean El Faro Team

Dear guest,We are thrilled to hear that you had a fantastic time at our resort! It's wonderful to know that you enjoyed the amazing food, daily and nightly activities, and the accommodating staff who helped make your birthday special and assisted with dinner reservations. Thank you for sharing your positive experience with us. We look forward to welcoming you back and making your stay memorable year after year!Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos sus comentarios sobre la necesidad de un mejor mantenimiento en las habitaciones, una mayor variedad de comida y asegurar que los alimentos se sirvan calientes. Lamentamos cualquier inconveniente causado por las comidas frías durante su estadía. Además, entendemos sus preocupaciones sobre el personal y su nivel de servicio.Sus comentarios son valiosos para nosotros, ya que nos esforzamos por mejorar nuestros servicios y la experiencia de nuestros huéspedes. Gracias por compartir sus observaciones con nosotros.Atentamente,Equipo de Ocean El Faro

Estimado huésped,Lamentamos si ha percibido una falta de atención. Sus comentarios son valiosos para nosotros.Gracias por compartir sus pensamientos con nosotros.Atentamente,Equipo de Ocean El Faro

Dear guest,We are delighted to hear that you had a very enjoyable time during your stay. Your positive feedback and willingness to return is greatly appreciated.At Ocean El Faro, we strive to create memorable experiences for all our guests. Your comments serve as motivation for our team to continue providing exceptional service and ensuring that every visit is better than the last.Thank you for taking the time to share your experience with us. We look forward to welcoming you back in the future and making your next stay even more remarkable.Sincerely,Ocean El Faro Team

Dear guest,We appreciate your kind words about the beauty of the resort, the spacious and beautiful rooms, the excellent food at Sakura, Route 66 and the buffet, as well as the great service from the staff. We regret any inconvenience with the distance from the airport, but we are glad you enjoyed everything we have to offer at the resort.Thank you for sharing your positive experience, and we hope to welcome you back in the future.Sincerely,Ocean El Faro Team

Dear guest,We apologize for any shortcomings in the friendliness and engagement of some staff members. Your feedback about the availability of menu items and the average food quality is noted. We appreciate your insights on the budget-friendly aspect of our resort.Thank you for sharing your experience with us.Sincerely,Ocean El Faro Team

Estimado huésped,Lamentamos la mala experiencia con el personal del bar en el área de la piscina. Su comportamiento descortés y los límites en las bebidas cuando todo es todo incluido son inaceptables. Tomaremos medidas para mejorar el servicio y la actitud del personal.Agradecemos que haya destacado los aspectos positivos de su estadía. Trabajaremos para asegurar una experiencia más satisfactoria en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We are delighted to hear that you had a phenomenal vacation at our resort. Thank you for your high recommendation - it means a lot to us. We strive to provide an experience that caters to all our guests, and we are glad you found something for everyone.We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Ocean El Faro Team

Dear guest,We apologize for any disappointment you experienced during your stay. Your feedback is important to us, and we will strive to enhance our services for a better experience.Sincerely,Ocean El Faro Team

Dear guest,We apologize for the lack of entertainment and early pool closure. Your feedback on the food is noted, and we appreciate your positive mention of SAKURA. We will consider your comments to enhance the guest experience.Sincerely,Ocean El Faro Team

Dear guest,We apologize for any rudeness you experienced from the cleaning staff. Your feedback is valuable, and we are glad to hear that overall your stay was good. We will address the issue to ensure a more pleasant experience for all our guests.Thank you for sharing your thoughts with us.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos sinceramente su calificación de 5 estrellas. Su apoyo y satisfacción son fundamentales para nosotros, y nos alegra saber que disfrutó de su estancia en nuestro resort.Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We apologize if our staff and service did not meet your expectations. Your feedback is important to us, and we will use it to improve our services and ensure a better experience for our guests.Thank you for sharing your thoughts with us.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos su calificación de 4 estrellas. Nos tomamos muy en serio su opinión y la utilizaremos para continuar mejorando la experiencia de nuestros huéspedes.Esperamos poder darle la bienvenida nuevamente y superar sus expectativas en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We are pleased to hear that you found lots to do at our resort. Your feedback is appreciated, and we are glad you enjoyed the activities available.Thank you for sharing your experience.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that you loved the overall vibe of our resort. Thank you for your positive feedback, and we look forward to welcoming you back in the future.Sincerely,Ocean El Faro Team

Dear guest,We are glad to hear that you had a good experience at our resort. Your feedback is important to us, and we appreciate your positive comments.Thank you for choosing Ocean El Faro.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos su calificación de 3 estrellas. Tomaremos en cuenta su opinión para continuar mejorando la experiencia de nuestros huéspedes.Esperamos poder darle la bienvenida nuevamente y superar sus expectativas en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We're delighted to hear that the staff at Ocean El Faro made your first international trip a comfortable and enjoyable experience. Your kind words about the friendly and welcoming staff are greatly appreciated.We look forward to welcoming you and your husband back in the future.Sincerely,Ocean El Faro Team

Estimado huésped,Lamentamos los inconvenientes que experimentó con el olor a humedad en su habitación, el cual no pudimos resolver, así como el pobre trato por parte de algunos miembros del personal. Agradecemos sus comentarios positivos sobre las hermosas instalaciones y las piscinas.Tomaremos en cuenta sus observaciones para mejorar la experiencia de nuestros huéspedes.Saludos,Equipo de Ocean El Faro

Estimado huésped,Agradecemos su calificación de 4 estrellas. Nos tomamos muy en serio su opinión y la utilizaremos para continuar mejorando la experiencia de nuestros huéspedes.Esperamos poder darle la bienvenida nuevamente y superar sus expectativas en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We regret the inconveniences you experienced during your stay, such as the issues with the shuttle service, the room change, and the difficulty reaching the front desk. We understand your concerns about the food quality as well. Please know that we take all feedback seriously and will address these matters to improve the guest experience.We appreciate your acknowledgment of the property's potential, and we are committed to addressing the issues you have raised. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Ocean El Faro Team

Dear guest,We're pleased to hear that you found our staff to be helpful, great, and hardworking. Their dedication to providing excellent service is a key part of the guest experience at Ocean El Faro.Thank you for your positive feedback. We look forward to welcoming you back.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that your family had an unforgettable experience at Ocean El Faro, from the warm welcome to the luxurious accommodations and exceptional service provided by your butler, Jose. We are glad to know that Jose's attentiveness and willingness to assist during a challenging time made a difference in your stay.We are proud to hear that our resort's pristine beaches, lush gardens, and top-notch facilities provided you with a tranquil and relaxing environment. Your kind words about the overall experience and the wonderful staff are greatly appreciated.We look forward to welcoming you back to our beautiful oasis and the opportunity to create more special memories.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos su calificación de 3 estrellas. Lamentamos que su experiencia no haya sido completamente satisfactoria. Nos esforzamos por brindar a todos nuestros huéspedes una estancia excepcional, y tomaremos en cuenta sus comentarios para mejorar continuamente.Esperamos tener la oportunidad de superar sus expectativas en una próxima visita.Saludos,Equipo de Ocean El Faro