8/10 Good
wirdalis
Traveled with family
May 4, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4, room 2503
What I really liked about this place was how clean and nice it is.
Room- 5/5 our room was nice and clean, the house keeper was amazing (wish I could remember her name she was nice)
Room service food- 4/5-the food was good also but the hash browns were horrible and so were the drinks(really watery )
Buffet Food- 4/5 I love how they keep real Dominican foods (Elizabeth service at the main buffet was excellent)
Restaurant food- 5/5 we had reservations at the Mexican restaurant La hacienda, small portions but good tacos. Our waitress was the best (hope you can track it down)
Transportation-5/5 Jasiel was really helpful and always willing to bring us to our destination.
One of the most helpful thing was that I had Kilvania Valerio to help me with any inconvenience that I may have experienced during my stay. For example we lost our keycard she was able to direct us to what we needed to do. Another example is how she arranged for a crib to come in the room and also for thick blankets, she also assisted me with sending someone to fix our Tv. Aside from her daily good morning check in messages and how fast she was able to take care of business.
Overall I would say that the only thing that needs improvement are the alcohol drinks (too watery) same deal with the juices.
*we did received two Barceló drinks as a welcome gift
I love how I wasn’t pressure into a 2 hour tour to become a member.