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Reviews of Excellence El Carmen - Adults Only - All Inclusive

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1135 out of 1537 reviews" "
Rating 8 - Good. 228 out of 1537 reviews" "
Rating 6 - Okay. 95 out of 1537 reviews" "
Rating 4 - Poor. 38 out of 1537 reviews" "
Rating 2 - Terrible. 41 out of 1537 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this property for the food options, the beach was clean, and the drinks were flowing. Our only complaint was how loud our room was. We were located right next to the janitorial room/maintenance room and they were loud from 7am-5pm. This was a swim up jr suite. We got about 2 hours of quiet before the band started up and went from 8:00-11:00pm. On the plus side we never needed music while sitting at the pool because there was always some playing.
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 23, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on May 23, 2024
Thank you for your preference on Excellence El Carmen! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and kept clean for the most part. The staff were very friendly and helpful. The food wasn’t the best.
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 22, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

George Daniel, Albuquerque

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room wasn’t in good condition, there were stains on the couch and bench area. The mirror in the bathroom was dirty. The general opinion from everyone is that the desserts were lacking. The staff however was over the top with friendliness and service.
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 22, 2024
Thank you for choosing to stay with us at Excellence El Carmen and for taking the time to give us some valuable feedback. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve. We regret that some details of your stay were not satisfactory but we are happy that we were able to upgrade your experience. We sincerely look forward to welcoming you back and providing you with some more Extraordinary Moments in the Caribbean. Greetings from The Excellence Collection.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent time.
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Brianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 8 nights mid May 2024. Overall a beautiful resort with a great spa. Had a detox revival massage at the spa with my twin sister which was great and relaxing! Also enjoyed having manicures and pedicures as well. Loved the hydro circuit and excellent massage for the scalp and neck after while laying on the heated stone bed. Enjoyed the beach a lot, but there was a lot of seaweed which I didn't love. Also the bed was quite firm and I wished it was more comfortable. Overall a wonderful stay though! 😊🏝️
Stayed 8 nights in May 2024
Response from The Excellence Collection on May 21, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence El Carmen and for taking the time to share this review with other travelers.It has been an honor to read your comment regarding our Spa is excellent. Our valued guests consider that our Spa is a must to visit because the staff goes out of their way to provide amazing treatments, which replenish and restore your inner and outer beauty, allowing you to embrace the experience of pure relaxation along with the different treatments we offer.We are sorry to read that everything was great except for the seaweed, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

6/10 Okay

abhay

Disliked: Cleanliness, property conditions & facilities
Overrated. Unclean at public places. Rude staff at most restaurants. Excellence club was another waste of money.
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

6/10 Okay

Jillian Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities
Xx
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Mallory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lauren

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence El Carmen exceeded our expectations. Friendly staff, clean and spacious rooms, great food, and beautiful amenities. We enjoyed every minute and are already planning our next stay!
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Makail R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is very clean! Only thing I didn’t like was the cushions on the outside furniture had some mold on it next to the pool. The staff was so attentive and knew type name. The resort was stunning and relaxing. No one really bothered you unless you wanted them to. The food was amazing! I wasn’t crazy about the breakfast but the other restaurants, everything I ate was so good. I also loved the coffee shop on the resort. The gym is so upgraded and it has all the equipment you could think of. I will definitely be returning.
Stayed 3 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Bruce Elliot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved this hotel. Everything was great, the staff were very nice and welcoming. We felt very safe and had a great time. Definitely coming back
Stayed 4 nights in May 2024
Response from The Excellence Collection. on May 17, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Huan

Traveled with family
Disliked: Property conditions & facilities
I am not sure if it is my standard being high or this property is just average compare to the star rating! In general, if this is compare to properties that I have stayed in Cancun, it is much below average in term of condition of amenities, food choice, food quality, customer service!
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 17, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

LISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is one of the best places I have ever stayed in DR. I have been to DR 8 times, this hands down is the best! The food is delicious, not a single bad meal. The Staff is amazing!! Love the bartenders! Aieffer pool bartender! LOVE the entertainment! LOVE the actyivities staff! Junior, Mini Cooper, Doris, and Jen the waitress around the Pool are all amazing! They made our stay so memoriable and fun. The exercises in the pool to the making of soap and candle, and bracelets and Aloe workshop were all a total delight. I am going to recruit a group to go back next February and pray to see these employees again. You all made my birthday so very special! All of the restaurant staff were equally amazing as well!
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 16, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my girlfriend. We loved the resort. The private pool room is definitely worth it. The main pool is a little small. The beach was just okay bc of seaweed which they cleaned up a lot. One thing that was frustrating, when you walk in after checking in you will get approached by the people trying to sell excursions. They are like vultures. Everytime we went through the main area during the day they attacked us. They will also lie to you about the excursions so be careful. We did book two. The catamaran sucks don’t do it. The package with the buggy ride horse back and zip line was okay. It was an hour away. All of them are farther from this resort. Over 30min. If you do an excursion, always get private transport so you don’t have to stop at 5 other resorts on your way. We paid 250 per person for it with private transport. Definitely try to haggle. They said private transport for the catamaran but we stopped at the other excellence resort too. We spoke with others from other resorts and they all paid different prices. Room service is 24/7 but One other negative, we called for room service one morning and placed an order and they just never came. we were trying to get breakfast early before our flight since the restaurant open at 7 but we just went hungry. They told me we never ordered. There is dress code for some restaurants. The food was just okay. It was a very nice resort though. I would go back just not to the Dominican probably. It just wasn’t my favorite.
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 15, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week with my girlfriend. It was a wonderful stay!!! Good food, nice rooms, the beach was beautiful. No complaints at all from me! The staff were all so nice, it was really a wonderful vacation!
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 14, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Joel O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. Bathrooms closer to the beach would make it perfect
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 14, 2024
Thank you for your preference on Excellence El Carmen! Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

6/10 Okay

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wheather suct
Stayed 7 nights in Feb 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Salvatore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are phenomenal. The restaurants Re excellent
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Paul Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort overall was beautiful. Rooms were spacious clean and comfortable. We enjoyed the swim ups. Service definitely had its ups and downs. I’m someone that doesn’t like to spend hours at dinner. It would sometimes take an hour and a half to complete dinner. Room service was very slow. Most people call this island time, I’m just more fast paced( taking away from pool time). Pool drink service was on point. They remember what ur drinking and you never had to worry about an empty glass. Food is hard to say everyone has a different idea what is enjoyable based where you live at.
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Jake Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Me and my wife stayed at exllence el carmen for a week for our honeymoon. We enjoyed our stay. Food was good for the most part. Breakfast buffet had good options. For dinner the indian and seafood restaurant were the best. Room service quality food was not the best. The pan asian was gross. The gym was great for a resort. We got the room with private pool which was nice for the most part. The paint was peeling off the outside walls and the deck was a pretty beat up. Inside the room there was some funky mold going on by the tv. Rainfall shower and jacuzzi was nice. The beach was beautiful. Staff were friendly and the alcohol was good. Sammy was great. The spa was beautiful and we enjoyed it. There's a cheaper spot on the beach for like 35 bucks. Resort is big but not too big. The main pool is jumping mid day but there are more chill pool options if wanted. We would come back. Make sure to book through the hotel for best price and free airport transfer. We didn't do exllence club and we didn't feel the need for an extra 400 bucks. Resort is all couples.
Stayed 6 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Viorel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great getaway
Stayed 7 nights in May 2024
Response from The Excellence Collection on May 14, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Caiden Alexander Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence El Carmen is the most amazing resort in Punta Cana! Shout out to Johnyl and Danny for their amazing service, we will be coming back every year!
Stayed 6 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is large and lovely with great dining options and evening entertainment. We went two times - 5yrs apart. We definitely noticed a decline in the condition of the property. And I wish there were more activities to choose from during the day.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Excellence El Carmen once again as the host of your Caribbean holiday and for taking your valued time to share your review.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Grace

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had a great time here at the Excellence El Carmen. I went here on a couples trip and the rooms were amazing! The service is great and the staff is very accommodating. I would share that I had a few issues when coming here. It was very busy and the resort isn't as large as I thought. Although there are lots of dining options, there are long waits to be seated and most of our meals throughout the week averaged to be over 2 hours after we were seated. Lots of the food and the coconut/pineapple special drinks were sold out. We also struggled a lot of the times to find towels, but understood that they might have been taken away because of the rain. We wanted to be apart of the "Excellence Club" but it was sold out. I don't think we really missed out on anything though! It was a shame that it rained the entire week we were here except on our very last day. I wish there were more things to do if the tropical weather isn't great. Make sure to make special reservations as soon as you arrive! There is a hibachi option at the asian cuisine restaurant that we were unable to book, and we could not book any of the romance packages as they were sold out as well. Maybe we just came on a busy week, but it seemed as if the Excellence should accommodate less people for a better experience.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was best I’ve experienced
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 9, 2024
Thank you for choosing to stay with us at Excellence El Carmen! We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

8/10 Good

Angela

Stayed 3 nights in Apr 2024
Response from The Excellence Collection on May 20, 2024
Thank you for your preference on Excellence El Carmen! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

William, Gulfport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Dominican Republic and first time with Excellence, both were fabulous.
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on May 8, 2024
Thank you for choosing Excellence El Carmen for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

vera

Traveled with family
Liked: Cleanliness, staff & service
To big, not enough activities
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on May 8, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tanesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful full of life but still quite and relaxing at times
Stayed 3 nights in May 2024
Response from The Excellence Collection on May 8, 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 9, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Tayla

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 8, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on May 8, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Arben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobed everything about this place!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on May 7, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Ebony

Liked: Cleanliness
Great Resort & everyone is so nice… I will be coming back soon!
Stayed 3 nights in May 2024
Response from The Excellence Collection on May 7, 2024
Allow us to thank you for your positive review about Excellence El Carmen and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Marla Joy

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on May 13, 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Tevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time. The food was good for resort food. The best place to eat was the Basmati Indian restaurant. The pools were lack luster. It has a weird layout. We stayed at Excellence Punta Cana last year and they have better pools. The drinks were great, just make sure you ask for specific liquor. The rooms were very nice and spacious. The staff and service providers were wonderful! Everyone was nice and professional. The grounds were stunning and very well kept. This place is perfect for people looking to relax. Definitely worth the visit!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 6, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was beautiful. It was well maintained and there were always workers working on the garden. The room service/cleaning of the room was good. They even put rose pedals on our bed one night. There were lots of different options for food. The excellence club restaurant offers a Tomahawk steak with no extra charge! Unfortunately, there were a few downsides to this stay: 1. There were 2-4 people in the lobby for excursions that would constantly ask you if you wanted to purchase them. It was a little overbearing and made me dread going to the martini pal bar/lobby for anything. Related to this, there are constant vendors walking up and down the beach asking to purchase bracelets, art, cigars, etc. It was very difficult to relax by the ocean. 2. The rooms don’t really have any privacy. Walking out into the balcony, you can see the porches of all the rooms across. If you stepped to the glass of your room, you can look and see the lounge bed of your neighbors on both sides. Looking down, I can see the people on the swim up on their lounge chairs. I felt that it took a way of some of the intimacy. 3. The view of the ocean was very minimal. It was behind buildings, palm trees, and quite a distance away from our room. 4. As far as the excellence club goes - there was no special pool like most “clubs” have. There was a lounge, but it was part of the place where you check in. The excellence beach was just a roped off part of the beach.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 7, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Kenneth Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Food was ok, not great. Our orders at various restaurants in there were often wrong. Little things like getting a steak served well done when you asked for medium rare. Wrong sides. Or a completely different food altogether. Our room mini fridge broke. No big deal, it was repaired in no time. Our shower knob broke off and we were unable to turn it off for a few hours. Again fixed it quickly. The other was a not operating ice machine on our floor. I reported it to the staff and was told to just call room service for ice if you need it. I called down to room service and no one answered so we couldn’t get ice without going out of the way to get it. The staff was excellent and friendly. They’re the only reason I didn’t give it a 2 star. We were just disappointed when going to a very well reviewed resort and the only thing we felt was a honest review was the staff there.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on May 6, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

sheung wan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival, they said they were going to hold a $500 USD deposit, which they would refund upon our check-out, which was fine. During the stay, I enjoyed a spa treatment and used the airport service, totaling around $540 USD. The spa was worth every penny, and I was pleased with the quality. However, checking my credit card statement, I see that the $500 deposit had not been refunded, meaning the hotel charged me around $1100 for $540 worth of services. To be honest, it wasn't a big deal; mistakes happen. So, I sent a couple of emails regarding this issue, politely requesting a refund. However, THERE WAS NO RESPONSE. Therefore, I called, but once again, they transferred me to nowhere. I am very disappointed with how they handled the problem. However, I must say that the staff inside the hotel was very friendly.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on May 15, 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction.We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

2/10 Terrible

Kermany

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food was horrible, mostly stayed in the room half the time it wasn’t much fun at all
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on May 6, 2024
Thank you for selecting Excellence El Carmen as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing from the entertainers, the waitresses and waiters, the pool staff, the bartenders. Our favorites were the ladies at the coffee shop, Miguel at the oasis bar, Rey, and Janesky from the main bar and Jonathan from the front he even sang for us. Amazing people. Loved the variety of food and drinks. Definitely will be back.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 6, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Wasn't like the other Excellence resorts. Staff not really friendly. Food options were not good but reading the other reviews our expectations were low. No good activites during the day. Good one time trip bit wouldn't go back to ths resort.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on May 6, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Christian

Traveled with partner
Very clean and service was excellent
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on May 3, 2024
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be, keeping our grounds and facilities immaculate and well maintained and providing you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on May 3, 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Leysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 3, 2024
Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Reynaud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and had wonderful time.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on May 2, 2024
Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Himanshu M, Parlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at excellence
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 1, 2024
Allow us to thank you for your positive review about Excellence El Carmen and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with really good food … Excellence does all-inclusive right!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection. on Apr 30, 2024
Dear Stephen,Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings,