Ratings based on 738 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 3, 2024 on Expedia
by A verified traveler
Posted May 2, 2024 on Expedia
by A verified traveler
Posted May 1, 2024 on Expedia
by A verified traveler
Posted Apr 26, 2024 on Expedia
Pros: comfortable beds and bathrooms, tasty breakfast buffet
Cons: front desk staff at night not very welcoming or accommodating, room key access point was partially broken, one bedside lamp was not working
Overall comfortable but unsatisfactory in key areas. Would not stay again.
by A verified traveler
Posted Apr 25, 2024 on Expedia
Mind blowing beautiful hotel 🏨 😃😃😃😁😁😁
by A verified traveler
Posted Apr 22, 2024 on Expedia
Everything was perfect
by A verified traveler
Posted Apr 14, 2024 on Expedia
We stayed for one night due to our flight situation back to US. Upon checking in we were asked to pay additional 500 some peso as we have 5 people, 2 adults and 3 kids, youngest at 9 years old. We were never asked for such additional payment in US at any other hotels, but this time the staff was adamant, we ended up opting for getting additional room for our 3 kids, at ~1600 peso.
At checkout, we requested a shuttle to airport, which is very close by, like walking distance. We specifically asked how much it'd cost, the staff said it's complimentary. Yet when the driver dropped us off at the airport, he asked for 70 peso cash, yet we ran out of cash and taxi in Puerto Vallarta don't take credit cards.
While these episodes are minor, they ruined your vacation mood
by A verified traveler
Posted Apr 12, 2024 on Expedia
by A verified traveler
Posted Apr 11, 2024 on Expedia
Good
by A verified traveler
Posted Apr 9, 2024 on Expedia
Efficient and service oriented
