Ratings based on 1,052 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 12, 2024 on Expedia
Excelente hotel, muy buen servicio, instalaciones muy bonitas y comida rica en todos los restaurantes
Comment from Hotel Management
May 14, 2024 by Christian Navarro, Hotel Management
Estimada Sra. Barraza,Muchas gracias por sus lindas palabras, para nosotros es un placer servirle, esperamos ser los anfitriones de sus proximas vaciones, siempre la recibiremos en su segundo hogar en Puerto Vallarta,Saludos.
by A verified traveler
Posted May 12, 2024 on Expedia
A very nice beach and extremely welcoming staff.
Comment from Hotel Management
May 12, 2024 by Concierge Team, Hotel Management
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.
by A verified traveler
Posted May 7, 2024 on Expedia
Comment from Hotel Management
May 8, 2024 by Christian Navarro, Hotel Management
Dear Steven,Thank you so much for your score, we will be looking forward to welcoming you back to your second home in PV.Best regards
by A verified traveler
Posted Apr 29, 2024 on Expedia
My stay at the Hilton hotel in Puerto Vallarta wasn't quite what I hoped for. Despite the promise of everything included, there were quite a few disappointments. Firstly, the room didn't feel as clean as I would have liked, and it didn't have all the things I expected. Plus, as a smoker, it was a hassle having to leave the hotel to smoke.Even though they say everything is included, only three restaurants were open, and it was a bit chaotic trying to get a table, especially if you prefer to eat later. Also, the hotel itself could use some maintenance and updates.I was surprised to find out that not all the food options were part of the all-inclusive deal, which felt a bit misleading. And the quality of the food and drinks wasn't the best, except for the Asian sushi place.It seemed like most of the activities were aimed at American tourists, which might explain why there weren't many different people staying there. Overall, I don't think the Hilton in Puerto Vallarta lives up to its 5-star rating compared to other places I've been to. And I didn't understand why they charge $150 for a lost room key. Despite some good things, like the nice staff, these issues made my stay less enjoyable
Comment from Hotel Management
May 2, 2024 by Christian Navarro, Hotel Management
Dear partner,Thank you so much for your comments and sorry for any inconvenience caused during your stay. As a Hilton standard we will address all your concerns to the responsible departments to avoid this happens in the future. On regards of the smoke free areas, unfortunately last year the Mexican government released a new law which prohibits the consumption of the cigarettes in public areas, otherwise the property will be penalized. We will be looking forward for you to bring us another opportunity to fulfill your expectations in your next vacations.Best regards
by A verified traveler
Posted Apr 28, 2024 on Expedia
Comment from Hotel Management
Apr 29, 2024 by Christian Navarro - DRM, Hotel Management
Dear Julie, Thank you so much for your score, please let us know what was missing in order to receive a 5-point score, as it will help us a lot to improve in our services.Best regards
by A verified traveler
Posted Apr 27, 2024 on Expedia
Comment from Hotel Management
Apr 28, 2024 by Concierge Team, Hotel Management
If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.
by A verified traveler
Posted Apr 24, 2024 on Expedia
We had an excellent stay. Room was very spacious. Food was good with lots of options. Staff were very pleasant and accommodating. Lovely location.
Comment from Hotel Management
Apr 24, 2024 by Concierge Team, Hotel Management
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.
by A verified traveler
Posted Apr 22, 2024 on Expedia
We really enjoyed our stay here, the staff are wonderful.
Comment from Hotel Management
Apr 24, 2024 by Concierge Team, Hotel Management
That's great to hear! We really appreciate your comments. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward to your next visit with us.
by A verified traveler
Posted Apr 22, 2024 on Expedia
It was clean and safe, gorgeous sunsets, right on the beach.
Comment from Hotel Management
Apr 23, 2024 by Christian Navarro - DRM, Hotel Management
Thank you so much for your kind words, we will be looking forward to hosting your upcoming vacations.Best regards
by A verified traveler
Posted Apr 22, 2024 on Expedia
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Comment from Hotel Management
Apr 23, 2024 by Christian Navarro - DRM, Hotel Management
Thank you so much for your score, it will be our pleasure to host your upcoming vacations.Best regards
