评分基于 1,917 条真实点评
4.1 客房清洁度
4.3 服务和员工
3.8 客房舒适度
3.7 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年2月4日 发布在：Expedia
There are very few restaurants to choose from. On the first day we arrived, we only had a buffet, and it was super invincible terrible. All other restaurants need to make an appointment and we are Expedia customers so there is no room service for us. I can't order food to my room.
There are only two bottles of water in the room, no refrigerator, no other soda and beer are even more impossible.
Anyway We won't come back again
酒店管理层的评论
2024年3月15日，回复：酒店管理层 Canto del Sol
We regret that the stay was not as good as you expected. The room that you booked havent refrigerator, but we have other categories of rooms. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
I liked the family oriented vicinity of this resort. I would highly recommend it to friends and family.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Canto del Sol
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Just didn’t like it
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Canto del Sol
We regret that the stay was not as good as you expected. We will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
We had an amazing stay at this property. The pool was big and the swim up bar was a plus. The staff were very helpful and friendly. The buffet was plentiful and a good variety of different food every day. Loved the Italian restaurant. The rooms are clean and well serviced. The only negative was the shower leaked and the burnt out lightbulb didn’t get changed when we asked but honestly I would recommend this to anyone.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Canto del Sol
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
Excelente hotel, gran servicio, alimentos de alta calidad y mucha variedad. El área de niños está muy padre, mis hijos lo disfrutaron mucho.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Canto del Sol
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Muy buena atención , comida muy rica, un lugar muy cómodo y bonito
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Canto del Sol
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
The rooms booked for us were not what we expected we booked, i.e. in the main Canto Del Sol near the restaurant, pools, oceanview etc. The check-in receptionist insisted to put us in the booked rooms in another building and worst at the farthest remote site with the view of roofs on f other resorts and houses. He could have describe to us how those rooms look like and whether we prefer to our our intended site. We felt deceived and upsold to pay additional fees for the rooms in the main centre site.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Canto del Sol
Dear guest We have reviewed your reservation and can verify that you booked in mountain section from the beginning, even as specified in your reservation. We regret the confusion and appreciate your feedback to place greater emphasis on your arrival in terms of information. Thank you for staying at Canto del Sol
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Was close to town and was a great stay
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Canto del Sol
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
Not enough variety in the buffet ,
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Canto del Sol
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.
用户：真实旅客 来自：Campbell River
发布日期：2024年5月19日 发布在：Expedia
I would have liked to have seen some kind of map of the property and information explaining what was available. The property is not huge but neither is it a boutique hotel so I got lost a few times. I also booked a suite and would have liked to have had dish soap, dish towels and cloths and coffee in the room. It's hard to swim in the ocean but that's to be expected along this stretch of the beach. The food was pretty good. Location is good. An older hotel but I would stay here again.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Canto del Sol
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.
