评分基于 92 条真实点评

4.9 / 5
100% 住客推荐
4.9 客房清洁度
5.0 服务和员工
5.0 客房舒适度
5.0 酒店条件
Expedia 亿客行 真实点评
5/5
用户:真实旅客

Muy bien!!!

发布日期:2024年3月13日 发布在:HomeAway
Absolutely incredible experience at Villa Mercedes! We will be back!!
5/5
用户:真实旅客 来自:Castle Pines, Colorado

The best of both worlds!

发布日期:2023年11月30日 发布在:HomeAway
Villa Mercedes offers the best of Mexico to experience panoramic ocean views from a jungle setting high above Mismaloya in a multi-level Mexican mansion. Walk to fantastic local restaurants, and beach. Beautifully furnished, with old world style artifacts and charming personal flair that truly makes you feel you are a guest in Mercedes home! Gabi and Luz went on and above for us, even preparing chicken for our poodle at every meal. They are absolutely lovely and made our trip the best. We were just 2 people but plan on returning with a large group based on the hospitality we received and quality of the villa. This is not a resort tourist spot, so plan on walking and opening yourself up to an authentic cultural experience you will treasure forever. 6 stars! Muchas gracias, Gabi, Luz, and Mercedes!
5/5
用户:真实旅客 来自:Winston salem

50 and Fabulous

发布日期:2023年11月1日 发布在:HomeAway
My friends and I came right after a Hurricane. There was a lot of destruction on the roads and in the jungle. The house was lovely. Mercedes and Robisito were wonderful. There are no words to express how wonderful Gabi and Luz were. I would go again.
1/5
用户:真实旅客

Very disappointed

发布日期:2023年9月12日 发布在:HomeAway
The property was not advertised properly. There were 7 of us over the age of 60. In order to go to bed you had to walk up or down concrete steps. Three of the guest had knee replacements and one had ankle issues. One person was even walking on a cane. There were LARGE FROGS in the kitchen area and gecko's throughout the house. We all had to find hotels except my brother who stayed at the house because he could not afford a hotel. On his last night there there was a power outage and it was pitch black all night!! They also did not tell us it was across the street from the ZOO. The owner refused to give us ANY MONEY BACK for our inconvenience and she was VERY RUDE!!! We are going to use our Social Media to boycott this property!!!
酒店管理层的评论
2023年9月13日,回复:酒店管理层 VrboOwner
I would not deign respond to this review if it was not libelous. Not only did you not stay in our home (it was your brother, not you, who stayed with us) which makes you unqualified to review us, and a simple Google Maps search demonstrates the outright false things you are posting here, as our home is 10 minutes away from the zoo (which by the way, it is a selling point we would like to emphasize to our future guests!). What is true is that we have all the emails you sent us in which you try to blackmail us, like all wannabe influencers, into giving you your money back once your brother used our property or you would post negative things to your “thousands of followers.” In fact, we are currently considering posting our experience with you, along with a link to this review on r/choosingbeggars, r/influencersnakr, subreddits dedicated to services such as this one, and others. This way people may see both your lies and this response, and to let people who read them know that we are willing to provide all emails you exchanged with us if they request them. I would tell you to be ashamed of yourself for behaving so dishonestly but, let’s face it, people who do this kind of thing don’t know the definition of the word.
5/5
用户:真实旅客

Mismaloya gem

发布日期:2023年5月26日 发布在:HomeAway
This is a beautiful home with amazing staff. Gaby and Luz elevated our trip from great to amazing! From the breakfasts they cook each morning to the dinners we requested! The food was better then we had at local restaurants and their service is top notch! We celebrated my son's birthday while we were there and Gaby even got him a birthday cake and made special drinks for the dinner! The views are breathtaking and we had plenty of room for the 11 adults we had with us!
5/5
用户:真实旅客

Wonderful vacation

发布日期:2023年4月14日 发布在:HomeAway
Our family of 5 (3 teenagers) stayed at Villa Mercedes for Spring Break. This house was perfect for us- lots of space for everyone to spread out. The best part of Villa Mercedes is Gabi and Luc. They took excellent care of us! From preparing delicious breakfast and dinner for us to helping us arrange last minute tours for the kids- they were so helpful. We rented a small SUV to allow us to go into Puerto Vallarta and drive to Boca de Tomatlan for a few excursions. Having 3 active teens in our group- we did a lot during our stay- renting ATVs, zip lining adventure, night time taco tour, sunset kayaking to Los Arcos, and hiking to Las Animas beach. The house was a perfect setting to start and end our day. It was so nice to sit by the pool and relax after a busy day.
5/5
用户:真实旅客

Peacefully pampered

发布日期:2023年1月27日 发布在:HomeAway
As a family of 11 we really felt pampered as we enjoyed the cool breezes of the jungle while we relaxed, visited, read books and enjoyed the deliscious food prepares by Gaby and Luz. On our first evening, after a stop at Costco en route from the airport, we felt spoiled as Gaby and Luz welcomed us with margaritas while supper was brewing. We opted for 6 dinners and often enjoyed the full breakfasts so kindly and expertly prepared for us. On our first full day, 9 of our group were wanting massages. Gaby arranged for massage therapists to come to the villa and they set up the beds for us, with 3 people at a time enjoying an hour of bliss while the therapists worked. The open air environment allowed for the cool breezes of the jungle to keep us cool. There are some bugs and we prepared for it so it wasn't problematic but it's something to be aware of. Gaby and Luz are truly gems and we really valued input and suggestions offered for adventures and options nearby. The hill is steep and so there was some fitness built in when walking down to town and back up... who needs a gym? The pool, though it has a cover, is quite *brisk* - the house shades much of the sun. We used the pool fairly often and it was quite refreshing. If you're looking for bathtub warm, it's not that. We enjoyed how spacious the villa is and we made use of the hammock on the top floor. The villa is so lovely! The rooms are airy and comfortable. The beds are soft and the bedding is, too! I could go on for days about the food! We opted for 6 supper during our 10 day stay. We picked up extra groceries for fulle breakfasts as well as yogurt, bread and extra fruit for those of the group who preferred something lighter in the mornings. Suppers were generous and it worked beautifully to have leftovers handy for lunches on the days where we were choosing to fend for ourselves. We were able to hop on the bus and head into PV or to Boxa de Tomatlan on the days we wanted to adventure a little. The villa is situated up the hill from Mismaloya and we felt safe and pampered while we were there. It's truly a beautiful, peaceful place for a holiday. Close to but not in the thick of things. Its location was perfect for our group and we were truly thankful for the ambiance and the service. Our communications with Mercedes went very well. She was very responsive and patient with our many questions prior to our stay. Highly recommend!
5/5
用户:真实旅客

We would do it again

发布日期:2022年12月18日 发布在:HomeAway
Beautiful villa and Gaby the caretaker was an amazing person to deal with.
5/5
用户:真实旅客

best vacay

发布日期:2022年12月7日 发布在:HomeAway
this was our 3rd time staying at this property. gaby & luz are fantastic. they make you feel like family. they know everyone in town, they arrange rides, boat days, give great advice. very clean and safe property. my favorite place to get away from home life.
5/5
用户:真实旅客

Amazing Views and more amazing staff.

发布日期:2022年10月5日 发布在:HomeAway
The house is absolutely amazing!!! More than enough room for the entire family. The view from the top floor balcony is amazing. The private pool is great too, especially after a long day of exploring the local area. House is up a large hill up a road that is honestly quite an adventure when driving up. Mornings are something special at Villa Mercedes. The jungle surrounding the villa comes alive shortly before sunrise with many birds. As amazing as the house is, the thing that sets this villa apart is the amazing staff. From the minute we arrived at the airport to the time we left the villa, Gabby and Luz took the best care of us. They answered any questions we had and had all the local connections for our daily excursions. You want to go on a boat trip for the day? Just ask. You want a ride into town? Just ask. You want to go ziplining? Just ask. You get the picture, whatever you want to do, simply ask Gaby and he will help set it all up for you. Each morning they arrived to cook an amazing breakfast for us. Take advantage of the extra dinner service as well. We did this three times during our week-long trip and did not regret it at all. The most amazing food everyone in our group loved. Simply, we were treated like family while we were there and that was very special for us. We will most definitely be returning to Villa Mercedes. Thank you Gaby and Luz for the wonderful week.