Ratings based on 975 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
We (family of 4 with 2 young kids) recently stayed at the Benson Hotel in Portland, Oregon, for three regrettable nights, and let me tell you, our experience was nothing short of appalling.
Despite the hotel's 4-star rating and the numerous glowing reviews, our stay was a disaster, primarily due to the complete lack of housekeeping services. We were traveling with two young children, which made the situation even more intolerable. From the moment we checked in, we repeatedly requested housekeeping, yet not a single time during our stay did anyone clean our room.
Living in filth with old towels lined up and sheets not changed for three days is unacceptable for any hotel, let alone one that prides itself on its high rating and supposed quality. The inconsistency between their advertised standards and the reality of our experience is staggering. It felt like the Benson Hotel exists in a different universe where basic housekeeping services are not provided by default, something I have never encountered in any other 4-star hotel.
This utter disregard for cleanliness and customer service completely ruined our stay. I cannot in good conscience recommend the Benson Hotel to anyone, especially families traveling with young children. Beware of the misleading reviews and the supposedly high rating; our experience was anything but pleasant.
Stay away from this hotel if you value cleanliness and basic hospitality services.
by A verified traveler from Winston Salem
Posted May 28, 2024 on Expedia
Staff very friendly
by A verified traveler
Posted May 27, 2024 on Expedia
by A verified traveler
Posted May 27, 2024 on Expedia
Cute hotel a nice distance from different areas around Portland
by A verified traveler
Posted May 27, 2024 on Expedia
by A verified traveler
Posted May 27, 2024 on Expedia
From the outside of hotel, homeless was threatened me and wife with a knife early in the morning Sunday. I t was a scary time .
by A verified traveler
Posted May 25, 2024 on Expedia
Beautiful hotel property. Rooms are nicely appointed, clean, and comfortable. Staff is professional and helpful. The small restaurant is excellent!
Comment from Hotel Management
May 26, 2024 by Danny, Hotel Management
Dear Jan,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our beautiful property, well-appointed rooms, and excellent restaurant. It's wonderful to know that our professional and helpful staff contributed to your comfortable stay. We look forward to welcoming you back soon.Warm Regards, The Benson Team
by A verified traveler
Posted May 25, 2024 on Expedia
Have stayed here multiple times! Such a beautiful hotel and great service.
Comment from Hotel Management
May 26, 2024 by Danny, Hotel Management
Dear Edlyn,Thank you for your wonderful review and for being a loyal guest! We are delighted to hear that you consistently enjoy our beautiful hotel and great service. Your continued support means the world to us, and we look forward to welcoming you back many more times.Warm Regards, The Benson Team
by A verified traveler
Posted May 24, 2024 on Expedia
The property was beautiful and clean. However, the staff was not as hospitable as we Southerners are accustomed. The front desk workers could not answer any questions about the surrounding area, where to eat, etc.
Comment from Hotel Management
May 26, 2024 by Danny, Hotel Management
Dear Thomas,Thank you for your review and for your kind words about our property’s beauty and cleanliness. We apologize for any shortcomings in our hospitality. Your feedback regarding the front desk staff’s knowledge of the area is important to us, and we will work on providing better training to ensure our team can assist with local recommendations.We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Warm Regards, The Benson Team
by A verified traveler
Posted May 24, 2024 on Expedia
Arrived at 11:30pm - valet was nowhere to be seen. They were understaffed. Room was decent. There was an odd smell coming from the plumbing in the bathroom. Limited space in bathroom as the shower door opened right over the toilet. Very noisy as our room faced the street - traffic and people yelling in the middle of the night.
Comment from Hotel Management
May 26, 2024 by Danny, Hotel Management
Dear Janice,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the valet service, bathroom layout, and street noise is valuable to us, and we will address these concerns with our team to improve our services and facilities.We regret that your stay was less than satisfactory and that you experienced any discomfort. We hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future.Warm Regards, The Benson Team
