Playacar Fase I Vacations

Loved my stay, usually do not write reviews but decided to leave a mark this time. Service - great, special thanks to Ivan and Carolina for accommodating my requests. Wi-fi - great, available across the whole property. Food - usual mexican one, always smth to find. Beach and areas - well maintained. The issue in this hotel is with A/Cs. They are so dated that never work, neither in rooms nor in common areas, you can not hide from the heat. Buildings have 3 levels, ground floors have AC working but the rooms have crazy smell of mold, we had to change it, with Ivan’s ( blond guy at the front desk, very nice to chat with and always eager to help or improve customer experience, THANKS A TON!)help moved to the 3rd floor which is much drier but A/C works very poorly, so, the nights were sweaty in unpleasant way. On the good side, the hotel does go through renovation, as concludes , should get a perfect score from me.

We really enjoyed this property! We went for my wife’s birthday and the staff really goes over the top to celebrate the special occasion. Our butler Alain and Janet were wonderful and accommodating. We will be back in the future!

We had a small vow ceremony with some friends. We organized a small dinner on the beach that turned out great. The staff actually went above and beyond. There provided service that we didn’t expect. In addition, the dinner set up they did was incredible. I’ll never forget it. I would definitely stay here again. The one think I would have liked to know ahead of time was the $1000 hold for incidentals, that was kinda is steep. Also be forewarned that you can head everything in your room and there is no insulation. Other than that. Perfect place.

The property was beautiful. In the beginning, they offered us some coupons for excursions if we signed up to do a 90 minute presentation. They were pitching a vacation club. It was pretty high-pressure even though they specifically said it wouldn’t be. Aside from that, the resort was amazing. The food was delicious. Though I had a hard time certain nights getting a reservation and ended up having to have room service more than I wanted. There are several restaurants to choose from, but you can’t make a reservation online. You can only make a reservation at the concierge desk and, sometimes the wait can be a while. There was only one Restaurant open for breakfast while we were staying there, even though the concierge told us a restaurant was open. We walked across to the other and it was closed. We took a catamaran and had a blast

The property was beautiful. The room is very comfortable and nice and cool. Air-conditioning worked great & loved the room had a ceiling fan as well. The pool area was very nice, but the beach was spectacular very comfortable and the service was great! Breakfast was delicious, lunch was good and dinners were OK. Drinks were all very good. We would definitely stay at this property again and would recommend it.