Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Like how close the property to the beach but too far from Cancun airportf.
by A verified traveler from Collins
Posted May 28, 2024 on Expedia
This was our 10th time to The Reef Playacar. Feels like coming home upon arrival.
by A verified traveler
Posted May 23, 2024 on Expedia
Comment from Hotel Management
May 24, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
by A verified traveler from Panama City Beach
Posted May 22, 2024 on Expedia
For the most part the stay was nice. Rooms were nice but the beds were hard. Staff was nice but I will say pool bar employees cater to Mexicans first regardless who approached the bar first. Food was good, buffet restaurant was nice, drink service in buffet restaurant could be better. Wifi in lobby was great. Everywhere else it was terrible. They do soft sell you in seeing their other property to sell you something, I assume a timeshare. Grounds were really nice. Pools are nice except one day there was some slime in it that was there the entire day. Weekends are hard to get a lounger by the pool or on the beach. Showers were nice, water pressure was fantastic. Not sure I’d stay again based on the beds or selective pool bar service.
Comment from Hotel Management
May 25, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us.We are pleased to learn that you found many aspects of your stay enjoyable, including the rooms, the food, and the friendly staff. We appreciate your positive comments about the buffet restaurant and the great WiFi in the lobby.However, we are sorry to hear about the shortcomings you experienced. We apologize for the discomfort caused by the inconsistency in service at the pool bar. Please be assured that we will address your concern with our team to ensure that all guests receive equal and prompt service.We regret the inconvenience caused by the cleanliness issue in the pool and the availability of loungers on weekends. Rest assured that corrective measures will be taken to improve.We hope you might consider giving us another chance in the future.Best regards,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted May 22, 2024 on Expedia
Its was a nice smaller place to stay. The staff in the buffet are all very lovely.
Comment from Hotel Management
May 22, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the facilities, and the service of our staff at the buffet.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted May 19, 2024 on Expedia
Italian restaurant is not worth it. Buffet food is always cold and water are warm. Beach and pools are great and staff are friendly and attentive.
Comment from Hotel Management
May 24, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed the beach, pools, and experienced friendly and attentive service from our staff.However, we regret to learn that your dining experience at our Italian restaurant did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the temperature of the buffet food and water. Rest assured, your comments will be shared with our Executive Chef to ensure improved consistency and quality.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Kindest regards,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted May 18, 2024 on Expedia
Es un lugar muy tranquilo, y seguro, además de hermoso. El personal está pendiente de ti todo el tiempo.
Comment from Hotel Management
May 22, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Estimada huésped,Muchas gracias por compartir una reseña respecto a su experiencia.Nos alegra saber que disfrutó de las instalaciones, así como de la atención de todo nuestro personal.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted May 18, 2024 on Expedia
Great complex of villas that acts as a small all inclusive resort. Because its small distances are very reasonable.
Comment from Hotel Management
May 22, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the layout of our facilities and the small distances of the property.It will be truly a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted May 18, 2024 on Expedia
It’s a beautiful complex of villas that acts as a small all inclusive resorts. If you like all inclusive but want to stay away from the giant resorts this place is perfect. Distance from the lobby to the beach is very reasonable, quality food (buffet), ac worked perfectly, rooms clean nice and well kept, everything worked. I would love to come back to this hotel. The only thing we didn’t like was the food in the Italian restaurant, quality was ok, nothing great.
Comment from Hotel Management
May 24, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for taking the time to share your experience following your recent stay at The Reef Playacar. We are thrilled that you found our property to be a beautiful and inviting destination, offering the allure of an all-inclusive experience while maintaining a more intimate and tranquil atmosphere.Your satisfaction with the cleanliness, aesthetics, and overall maintenance of our accommodations is truly gratifying to read.We hope to have the opportunity to host you again soon.Kindest regards,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted May 16, 2024 on Expedia
Atmosphere
Comment from Hotel Management
May 17, 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for sharing your nice review about your stay at The Reef Playacar.We are glad that you enjoyed the atmosphere.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager
