Rooftop terrace

Reviews of The Palm at Playa

4 out of 5
The Palm at Playa
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 515 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tshael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 3 nights in May 2024
Response from THE PALM on May 27, 2024
Estimad@ Tshael,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional. Nuestro equipo trabaja arduamente para garantizar que cada aspecto de tu estadía sea cómodo y placentero.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. No dudes en ponerte en contacto con nosotros si necesitas algo o si podemos ayudarte de alguna manera.¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

6/10 Okay

Noralda

Traveled with partner
Liked: Cleanliness, staff & service
I did like how it was close to everything, but I didn’t like the pool is not like the picture on the website at all , is small and no ambience at all.
Stayed 6 nights in Apr 2024
Response from THE PALM on May 25, 2024
Estimada Noralda,En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia mejorada y sin contratiempos.

10/10 Excellent

Guthrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a bottle of wine and free breakfast with our VIP package. The room was very comfortable and the shower was huge. There was a building under construction next door that was a little noisy and there was a pile of towels and sheets on the ground in the entry way outside our door.
Stayed 1 night in May 2024
Response from THE PALM on May 23, 2024
Dear Guthrie,We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa del Carmen. We are pleased to know that you enjoyed your time with us and that we were able to help make your visit a memorable experience. Our guest satisfaction is our top priority, and your kind words motivate us to continue striving to provide exceptional service. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable.You will always be welcome at The Palm at Playa, and we hope to have the pleasure of welcoming you again in the future. Don't hesitate to contact us if you need anything or if we can help you in any way.Thank you once again for choosing us and for allowing us to be part of your experience in Playa del Carmen!

8/10 Good

Roxana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property was close to everything beaches, stores, food, very convenient.
Stayed 3 nights in May 2024
Response from THE PALM on May 23, 2024
Estimada Roxana ,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional. Nuestro equipo trabaja arduamente para garantizar que cada aspecto de tu estadía sea cómodo y placentero.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. No dudes en ponerte en contacto con nosotros si necesitas algo o si podemos ayudarte de alguna manera.¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

10/10 Excellent

SUSAN, SOUTH GATE

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in May 2024
Response from THE PALM on May 22, 2024
Estimada Susan,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how large the room was. It was very spacious and came with everything that I needed and more. I also enjoyed the AC! It was very hot and in the room, it was always fresh thanks to the AC.
Stayed 2 nights in May 2024
Response from THE PALM on May 22, 2024
Estimado Alan,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

6/10 Okay

Ho Isaac

Traveled with partner
Disliked: Property conditions & facilities
This place is in dire need of maintenance. Zero water pressure the showers. Most things are falling apart (ie. faucets, doors, tvs, etc). The only two things that makes this place worthwhile is the rooftop pool and the location.
Stayed 3 nights in Apr 2024
Response from THE PALM on May 22, 2024
Estimada Brenda Mendez-Valle,En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.Una vez más, lamentamos cualquier inconveniente que haya experimentado y esperamos tener la oportunidad de recibirlo nuevamente en The Palm at Playa para ofrecerle una experiencia mejorada y sin contratiempos.

10/10 Excellent

Fahd

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown hotel that is close to multiple resturants, stores andbthe beach.
Stayed 8 nights in May 2024
Response from THE PALM on May 22, 2024
Estimado Fahd,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Clean, great location.
Stayed 8 nights in Feb 2024
Response from THE PALM on May 19, 2024
Estimada Alejandra,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional.Nos alegra que hayas disfrutado de nuestras instalaciones, servicios y comodidades. Nuestro equipo trabaja arduamente para garantizar que cada aspecto de tu estadía sea cómodo y placentero.Siempre serás bienvenido(a) en nuestro hotel, y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

10/10 Excellent

Fanny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean and close to everything in Playa.. Will come back again
Stayed 1 night in May 2024
Response from THE PALM on May 22, 2024
Estimada Fanny,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

10/10 Excellent

Jeremy, HUDSON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the rooms were good sized.
Stayed 1 night in May 2024
Response from The Palm on May 17, 2024
Dear JEREMYWe hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa Del Carmen.We are glad that you enjoyed our facilities, services and amenities. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable.You will always be welcome at our hotel, and we hope to have the pleasure of welcoming you again in the future.Thank you once again for choosing us and for allowing us to be part of your experience!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay close to everything you need. Nice rooms and friendly staff.
Stayed 2 nights in May 2024
Response from THE PALM on May 22, 2024
Estimado Glen,Esperamos que este mensaje te encuentre bien. Queríamos tomarnos un momento para expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para tu estancia en Playa del Carmen. Nos complace saber que disfrutaste de tu tiempo con nosotros y que pudimos contribuir a hacer tu visita una experiencia memorable. La satisfacción de nuestros huéspedes es nuestra principal prioridad, y tus amables palabras nos motivan a seguir esforzándonos para ofrecer un servicio excepcional.Siempre serás bienvenido(a) en The Palm at Playa, y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias una vez más por elegirnos y por permitirnos ser parte de tu experiencia en Playa del Carmen!

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Great and friendly staff. Inside is very cozy and the rooms are super large. Within walking distance to everything. Great club in front of property if you like to party. However you don’t hear a beep when inside the room, which makes it a great place to rest!
Stayed 2 nights in May 2024
Response from The Palm on May 17, 2024
Dear [Guest Name],We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa Del Carmen.We are glad that you enjoyed our facilities, services and amenities. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable.You will always be welcome at our hotel, and we hope to have the pleasure of welcoming you again in the future.Thank you once again for choosing us and for allowing us to be part of your experience!

8/10 Good

casey

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
A nice spot close to everything. Staff was great! They did have a bat problem when we were there, they were on our balcony, the droppings could be seen on our patio and in the hallways, and the hotel definitely needs some serious maintenance- which was happening when we were there... Overall I might stay again for the right price.
Stayed 2 nights in May 2024
Response from The Palm on May 16, 2024
Dear CaseyWe hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa Del Carmen; We are sorry for any inconvenience you have experienced and we hope to have the opportunity to welcome you again at our hotel the Palm at Playa to offer you an improved and smooth experience.You will always be welcome at our hotel, and we hope to have the pleasure of welcoming you again in the future.Thank you once again for choosing us and for allowing us to be part of your experience!

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the proximity to everything but would allow walk in customers to access the roof top pool. Only guests allowed so I drives down business
Stayed 7 nights in May 2024
Response from THE PALM on May 15, 2024
Good day. At The Palm we appreciate your preference and we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

8/10 Good

Edgar, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for the price location.
Stayed 2 nights in May 2024
Response from THE PALM on May 15, 2024
Good day. At The Palm we appreciate your preference and we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

4/10 Poor

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was supposed to get a bottle of wine at check-in. I asked about it and was told that the storage area was already locked up and I would not be getting it. He then suggested that I could buy one from the onsite bar.
Stayed 1 night in May 2024
Response from The Palm on May 15, 2024
Hello! Thank you for contacting us, we are sorry that the experience did not meet expectations, we will take your feedback seriously and will make sure to improve our services. Good day!

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are fantastic. Only tiny issue, the Hot Tub was out of order, but the staff is top notch. We will be back.
Stayed 1 night in May 2024
Response from THE PALM on May 15, 2024
Good day. At The Palm we appreciate your preference, we regret the incident, we will continue working to continue providing the best service to our customers. We are happy that your stay was pleasant, we remain attentive and at your service.

10/10 Excellent

Enrique

Traveled with family
Liked: Amenities, property conditions & facilities
Very clean and close to shopping and dining,!
Stayed 3 nights in May 2024
Response from The Palm on May 15, 2024
At The Palm we appreciate your preference and we will continue working to continue providing the best service to our customers. We are happy that your stay was pleasant, we remain attentive and at your service.

4/10 Poor

Jose

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but room smelled like sewers and AC did not work.
Stayed 4 nights in May 2024
Response from THE PALM on May 15, 2024
At The Palm we appreciate your preference, we apologize for the inconvenience, we will continue working to continue providing the best service to our customers.

8/10 Good

Clara

Liked: Cleanliness, staff & service
The basic room should have refrigerator
Stayed 4 nights in May 2024
Response from The Palm on May 15, 2024
At The Palm we appreciate your preference, we will take your comments into account and we will continue working to continue providing the best service to our customers. We are happy that your stay was pleasant, we remain attentive and at your service.

10/10 Excellent

A-shy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel for a great price. The decor was really well done. Got some amazing pictures , cool roof top with murals on the wall. Friendly staff. Nice size room. Perfect location walking distance from beach, shopping areas, clubs, restaurants and bus drop off and pick up to the airport. Was able to walk to my hotel from the bus station. Helps to definitely save on cabs anywhere you need to go because everything is right there. I would definitely recommend this place!
Stayed 2 nights in May 2024
Response from THE PALM on May 16, 2024
Good day. At The Palm we appreciate your preference and we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

6/10 Okay

Natalie Thomas

Traveled with group
Liked: Cleanliness, staff & service
N
Stayed 3 nights in Apr 2024
Response from The Palm on May 16, 2024
En The Palm agradecemos a su preferencia, haznos saber cual fue tu experiencia en el hotel, para tomarlo en cuenta y seguir mejorando nuestros servicios, quedamos atentos y a su servicio.

6/10 Okay

Quinton

Disliked: Amenities
This property looks great. I stayed foe five days. Overall my stay was just ok. There is a nightclub across the street so you will hear loud music until around 3am. They have security at the door 24hrs a day. The reception desk was moderately helpful. There is no gym on premises and when i asked reception if they knew where one was i was tild to use Google. My headphones went missing from my room and no one cared. The roof is nice but as I entered the area i heard one of the servers using a racial slur so i never ate or drank in the hotel. Location is good. Police hangout right at the corner and across the street almost 24hrs a day. Playa del Carmen was fantastic. I don't not recommend this hotel the AC was perfect and the overall service wasn't bad.
Stayed 5 nights in Apr 2024
Response from THE PALM on May 16, 2024
At The Palm we appreciate your preference. We are sorry that the experience did not meet your expectations, we will take your feedback seriously and will ensure we improve our services. Good day!

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm baffled as to how this hotel is rated as a 4-star establishment—it barely meets the standards of a 3-star. My stay at The Palm at Playa del Carmen was incredibly disappointing. The condition of the bathroom was appalling; the shower was nearly non-functional with little to no water pressure, and the drainage was so poor that it left the floor a wet mess every time. It's clear that the management needs to invest in new towels and improve their laundering practices. Noise was a major issue throughout my stay, making it impossible to get a good night's sleep. Additionally, the staff was consistently rude and unhelpful, contributing to an overall chaotic and unorganized environment. The management seems completely absent, and it feels like no one is in charge. I would not recommend staying here unless you want to waste your money and have miserable experience.
Response from The Palm on May 16, 2024
Dear Emmanuel DavisIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024
Response from The Palm on May 16, 2024
Good day. At The Palm we appreciate your preference and we will continue working to continue providing the best service to our customers. We are happy that your stay was pleasant, we remain attentive and at your service.

4/10 Poor

Jaspreet

Traveled with group
Disliked: Cleanliness, staff & service, amenities
There was no room cleaning or service also they charge full amount for breakfast coupon but they give basic omelette or pankcake whereas other items on menu is cheap and you should pay at breakfast restaurant instead of getting coupon. Also when we asked for breakfast refund they said no parking was so small.
Stayed 2 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear Jaspreet Singh,In response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

6/10 Okay

Juan

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Breakfast was ok. The common area it was dirty. Bathroom amenities was so poor.
Stayed 3 nights in Apr 2024
Response from The Palm on May 16, 2024
At The Palm we appreciate your preference. We regret the inconvenience, we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
Not sure how this property is getting 4 or 5 stars for anything. Nonstop construction the 4 days I stayed here, Mon-Thursday. Grinding and cutting the walkway rails just outside my room. It so loud you couldn't spend time in the room at all. No offer to move me to another room and when I complained all I got was a free breakfast which I had to ask for twice. Mosquitoes in my room the entire stays. Front desk staff that didn't seem to care about any of these issues. Hair in the bathroom when I checked in. I can go on but I think you get the picture. Very disappointed and will tell family and friends to avoid this place in the future.
Stayed 4 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear Kevin SimontonIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Palm on May 16, 2024
En The Palm agradecemos a su preferencia, haznos saber cual fue tu experiencia en el hotel, para tomarlo en cuenta y seguir mejorando nuestros servicios, quedamos atentos y a su servicio.

10/10 Excellent

Paola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly the staff was. The location was also perfect. Very close to the sea and other pickup spots for tours.
Stayed 8 nights in Apr 2024
Response from The Palm on May 16, 2024
At The Palm we appreciate your preference and we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

8/10 Good

MICHAEL

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Location was great! Restroom facet was not working properly.
Stayed 4 nights in Apr 2024
Response from The Palm on May 16, 2024
At The Palm we appreciate your preference. We are sorry for the inconvenience, we will continue working to continue providing the best service to our customers, we are happy that your stay was pleasant, we remain attentive and at your service.

8/10 Good

Bill

Stayed 11 nights in Apr 2024
Response from The Palm on May 15, 2024
Buen día. En The Palm agradecemos su preferencia y seguiremos trabajando para seguir brindando el mejor servicio a nuestros clientes, estamos felices de que su hospedaje haya sido agradable, quedamos atentos y a su servicio.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Palm on May 16, 2024
En The Palm agradecemos a su preferencia, haznos saber cual fue tu experiencia en el hotel, para tomarlo en cuenta y seguir mejorando nuestros servicios, quedamos atentos y a su servicio.

10/10 Excellent

Tzippy

Stayed 4 nights in Apr 2024
Response from THE PALM on May 15, 2024
At The Palm we appreciate your preference and we will continue working to continue providing the best service to our customers. We are happy that your stay was pleasant, we remain attentive and at your service.

2/10 Terrible

Karina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived I was given key to wrong room, then I went to room that was dirty, the bed sheets had foot prints and bathroom was dirty. We were moved to another room on other side of bldg which looks abandoned as being remodeled. 3 days the toilet was not working and they practically made us wait til next day, on our last day we couldn’t even use the toilet before taking off to our flight. In the middle of my shower they also turned off the water without notice, overall our experience was just terrible
Stayed 5 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear Karina Hernández EscobarIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

6/10 Okay

Joshua, Riverview

Stayed 1 night in Apr 2024
Response from The Palm on May 16, 2024
En The Palm agradecemos a su preferencia, haznos saber cual fue tu experiencia en el hotel, para tomarlo en cuenta y seguir mejorando nuestros servicios, quedamos atentos y a su servicio.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were very nice. I enjoy staying there every year
Stayed 1 night in Apr 2024
Response from The Palm on May 16, 2024
At The Palm we appreciate your preference. We are sorry for the inconvenience, we will continue working to continue providing the best service to our customers, we are happy that your stay was pleasant, we remain attentive and at your service.

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean and quiet was beautiful to stop and stay for the night
Stayed 1 night in Apr 2024
Response from The Palm on May 16, 2024
At The Palm we appreciate your preference and we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

4/10 Poor

Pedro

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
So inconvenient! Sorry lacks in a lot!
Stayed 6 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear PedroIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

6/10 Okay

Dianilda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is in a transition of change of owner, the room they gave us was uncomfortable since the bathroom was inside the room without division and it was uncomfortable to go to the toilet with your partner in the bed very close to the toilet that had practically no division. There is no iron, there are no drawers To store your clothes in the whole room. 4/10
Stayed 8 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear DianildaIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

6/10 Okay

Teotis

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from The Palm on May 16, 2024
At The Palm we appreciate your preference and we will continue working to continue providing the best service to our clients, we are happy that your stay was pleasant, we remain attentive and at your service.

4/10 Poor

jerry

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
From the moment you walk in the bleach smell is overpowering. The first room floors were filthy. We were moved to the third floor where the rooms were cleaner however reeking of bleach. No coffee offered in the room, no ice available to use in your rooms. No pool towels available at the pool. No blankets provided on the bed. You had to request that. One towel per person in the room. Hot Water lasts less than 5 minutes if you both use the shower. The only good part is its location by 5th avenue. The music from surrounding bars blasts until 2 am or later. Oh and i almost forgot about the pool area. Food was decent prices good however the staff are not suited to be servers. Orders were constantly messed up. Food was cold. Took 1.5 hours to get breakfast. Pool is decent but few options to get out of the sun and both the restaurant and bar were consistently running out of everything. Used to be a destination now you look forward to leaving. Good luck staying here
Stayed 3 nights in Apr 2024
Response from THE PALM on May 16, 2024
Dear JerryIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

2/10 Terrible

Desiree

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Service at rooftop bar was terrible, they would either ignore you or take an hour for a drink or guacamole. Rooms was still dirty even after the maid came and there were ants everywhere.
Stayed 7 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear DesireeIn response to his recent experience while staying at The Palm at Playa, we sincerely apologize for any inconvenience or issues you experienced. We continually strive to provide exceptional service, but we understand that unforeseen circumstances may arise that may impact our guests' experience. We greatly value your feedback as it gives us the opportunity to improve our services and rectify any unsatisfactory situations.At The Palm at Playa you will always be welcome and we hope to have the opportunity to welcome you again to offer you an improved and smooth experience.

8/10 Good

Maricruz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very convenient to everything. It’s just a little older hotel, otherwise it was good
Stayed 4 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear Maricruz,We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa Del Carmen.We are glad that you enjoyed our facilities, services and amenities. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable.You will always be welcome at our hotel, and we hope to have the pleasure of welcoming you again in the future.Thank you once again for choosing us and for allowing us to be part of your experience!

10/10 Excellent

Charmin

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Ok
Stayed 1 night in Apr 2024
Response from The Palm on May 16, 2024
En The Palm agradecemos su preferencia y seguiremos trabajando para seguir brindando el mejor servicio a nuestros clientes, estamos felices de que su hospedaje haya sido agradable, quedamos atentos y a su servicio.

8/10 Good

Melody

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offered a clean, comfortable room. Not necessarily in the most quiet area; however, that did not bother us. Walking distance to restaurants, shopping and very close to the beach. They also offered beach towels which we could change up daily which was nice. One note about the rooftop pool - it was absolutely beautiful; however, it is somehow separately owned from the hotel and do not allow you to bring outside drinks or food as they have a bar & restaurant. The staff were very nice.
Stayed 4 nights in Mar 2024
Response from The Palm on May 16, 2024
Dear MelodyWe hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa Del Carmen.We are glad that you enjoyed our facilities, services and amenities. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable.You will always be welcome at our hotel, and we hope to have the pleasure of welcoming you again in the future.Thank you once again for choosing us and for allowing us to be part of your experience!

10/10 Excellent

Kaylene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and central to everything! Only 1 block away from the beach!
Stayed 5 nights in Apr 2024
Response from The Palm on May 16, 2024
Dear KayleneWe hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay in Playa Del Carmen.We are glad that you enjoyed our facilities, services and amenities. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable.You will always be welcome at our hotel, and we hope to have the pleasure of welcoming you again in the future.Thank you once again for choosing us and for allowing us to be part of your experience!

8/10 Good

jose

Stayed 2 nights in Apr 2024
Response from The Palm on May 16, 2024
En The Palm agradecemos a su preferencia, haznos saber cual fue tu experiencia en el hotel, para tomarlo en cuenta y seguir mejorando nuestros servicios, quedamos atentos y a su servicio.

6/10 Okay

Deisha Broomfield

Traveled with family
Excelente ubicación, desayuno limitado a huevos fruta y café a la carta todos los días sin opción ni variedad, cortinas cuarto sucias paños, percudidos, habitación grande, limpieza diaria podría ser mejor.
Stayed 6 nights in Mar 2024
Response from The Palm on May 16, 2024
Estimado Deisha,En respuesta a su reciente experiencia durante su estancia en The Palm at playa, lamentamos sinceramente cualquier inconveniente o problema que haya experimentado. Nos esforzamos continuamente por brindar un servicio excepcional, pero entendemos que pueden surgir circunstancias imprevistas que puedan afectar la experiencia de nuestros huéspedes. Valoramos enormemente sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y rectificar cualquier situación insatisfactoria.En The Palm at Playa siempre serás bienvenido (a) y esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia mejorada y sin contratiempos.