Table tennis, music library

Reviews of Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 1163 out of 2627 reviews" "
Rating 8 - Good. 680 out of 2627 reviews" "
Rating 6 - Okay. 368 out of 2627 reviews" "
Rating 4 - Poor. 211 out of 2627 reviews" "
Rating 2 - Terrible. 205 out of 2627 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abbey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After many stays in different All-inclusives , this one exceeded expectations! We decided to upgrade to platinum for this vacation (we usually always stick with a standard room) but the platinum services here were WELL worth it. The beach area always had spots to relax with drink services, its own private pool, 24hour room service, air-conditioned lounge with snacks and a full bar, etc. We will definitely come back to Princess Riviera!
Stayed 8 nights in May 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
The grounds were beautiful and impeccably maintained. The rooms were musty smelling
Stayed 4 nights in May 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our suite, and the private pool for adults only. The grounds are beautifully well kept. Great job! As a server and a bartender/bar manager, I felt bad for the servers at most of the “restaurants”. They seemed very busy and stressed out-which leads to an awkward dining experience for the guests. Perhaps they need more help on the floor. One thing we noticed was the lighting in some of these restaurants was so bright it felt like a cafeteria. Takes away from what could be a more pleasant experience-especially a romantic one. Hugo at the pool bar in the VIP area was the best!! Overall, we would most likely return.
Stayed 4 nights in May 2024

6/10 Okay

Elisabeth May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn’t the greatest and there are TONS of wild animals running around the resort. You can’t eat by the beach or pool without being swarmed
Stayed 7 nights in May 2024

10/10 Excellent

Kena, Lake Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are amazing. I would definitely stay here again and recommend to anyone looking for an all in one all inclusive resort. The only thing that I could say is the food wasn’t phenomenal, whether we ate in one of their exclusive restaurants or the buffet. The food was kind of lacking, however that may just be me since I’m use to southern food from Louisiana with a lot of flavor. All in all do yourself a favor and visit this amazing resort. It’s is truly breathtaking and the staff is very inviting and friendly. I do have a couple recommendations though… get yourself a swim up room, it’s worth it. Oh, and pace yourself with the yummy drinks they have to offer, they catch up quickly and hit you all at once!!! lol Also, if the vip access is available get it.

8/10 Good

Mohammed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Grand Riviera Princess Hotel in Mexico and had a generally positive experience with a few notable caveats. Firstly, the service at the hotel is excellent. The staff are attentive, friendly, and always ready to assist with any requests, which really enhanced our stay. The hotel itself is well-maintained and very clean, providing a comfortable environment for guests. One of the standout features of the hotel is the wide range of activities available, particularly for families and kids. There are plenty of entertainment options and amenities that keep everyone engaged and happy, which is a big plus for those traveling with children. However, the food quality, especially at the buffet, left something to be desired. Some of the food items were not as fresh as expected, which was a disappointment. The à la carte restaurants were better, but overall, the dining experience didn't meet the high standards set by other aspects of the hotel. In summary, while the Grand Riviera Princess Hotel is a good place to stay with great service, cleanliness, and plenty of activities, the food quality at the buffet could use some improvement. It's a nice destination, but there's nothing particularly compelling to make it a must-return destination.
Stayed 8 nights in May 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

2/10 Terrible

Angelic

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was need to be updated, the chairs in my room was dirty. the staff was rude and keep trying to get money from me for a vacation that I paid for in advance all inclusive. I felt like I was driving up to prison when I first arrived. fences with bob wire. the pool water was hot nasty. no place to cool off accept for the beach water. the food was disgusting. This was nothing like what was advertised online. SORRY I WASTED MY MONEY!
Stayed 3 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Angelic, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's very nice
Stayed 6 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Stefan, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big smiles all the time , super friendly, costumer services excellent, food delicious, safe and clean
Stayed 3 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Victor, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beach, the volleyball court that is next to the beach bar and you have a lot of nice places to walk
Stayed 7 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Robert, thank you very much for your generous rating and for giving you the opportunity to live the Princess experience.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff great food and people made alot of new friends
Stayed 6 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Michael, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope he can return soon.Kind regards.

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just a lot more than I expected. This resort is a GEM
Stayed 4 nights in Feb 2024
Response from Dani Santizo on May 16, 2024
Hello dear Paul, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

4/10 Poor

Angham Diaa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The experience was very pleasant. However, the only thing I would complain about is the photo booth or people who own the photo gallery. They over charge and waste your time. They do not accommodate you or think of a solution for wasting your time. They also speak with such an attitude. No professionalism at all. Over all, yhe worst experience ever.
Stayed 7 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Angham, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

10/10 Excellent

Wayne Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 13 nights in Apr 2024
Response from Betsa on May 15, 2024
Dear WayneThank you for your review! We're thrilled to hear that you found our staff excellent. Providing exceptional service is our priority, and we're delighted that our team made your experience memorable. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!Best regards

2/10 Terrible

vajheh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much walking around
Stayed 5 nights in May 2024
Response from Betsa on May 15, 2024
Thank you for sharing your feedback with us. We're sorry to hear that you found there was too much walking around during your stay. We're here to ensure you have a pleasant stay, and your feedback helps us do just that. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for choosing us.Best regards

10/10 Excellent

Rafael Semenovich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silence, clean water in the pools. Unfortunately, I am disabled and used a scooter - the size of the rooms allows this, it is convenient in restaurants. Unfortunately, there is no place for disabled people on the sea coast - I would like the opportunity to be on a site near the sea.
Stayed 10 nights in May 2024
Response from Dani Santizo on May 14, 2024
Hello dear Rafael, thank you very much for giving you the opportunity to live the Princess experience.We appreciate your comments to improve the quality of service for the disabled, we will take it into account.Likewise, we feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

2/10 Terrible

Carol L

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid over $1400 for a vacation that was horrible from checkin and I requested another resort the same day I checked in. How can you guys ask a money hungry facility to refund me, I paid you guys. When booking this trip I had a choice of choosing Grand Riviera and Sunset Princess and I opted to stay at Grand Riviera. My party and I were placed in Sunset and that’s not what I paid for? I’ve never had a bad experience with any other Princess resorts. Your resolution team is crappy and your response to unsatisfied paying customers are beyond unacceptable. I will try my best to never book with your platform again if this how you handle situations. I’ve never heard of a someone calling a facility to request a refund to the facility I’m complaining about. What’s $85 when I spent over $1400 for nothing. I was supposed to be celebrating Nurses Week, Mother’s Day, and a Bday for my daughter and this was far from a celebration.
Stayed 3 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Carol, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well property is huge … the shuttle sucks so prepare to walk your calories away ,beach was very sea weedy , Room was beautiful , even thou my shower door was broken but that’s a minor thing to me , taco stand was great , I read people had trouble book restaurants I didn’t have no issues there a different one every night , staff at pool by stand where the serve hotdogs and hamburgers suck had attitudes at all times even if u tip them , sports bar staff amazing , lobby bar amazing , all in all if the did a lil better with shuttle bus , and teach staff to treat us the way they would like to be treated a lot of people would return to hotel
Stayed 4 nights in May 2024
Response from Dani Santizo on May 14, 2024
Hello dear Sharon, thank you very much for giving you the opportunity to live the Princess experience.We regret and apologize for the details that were not to your liking, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope you enjoyed the rest of your stay despite that.Kind regards.

6/10 Okay

Sierra Rae

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Dani Santizo on May 16, 2024
Hello dear Sierra, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Avery Keating

Liked: Cleanliness, staff & service, property conditions & facilities
The people on the resort were supper friendly
Stayed 7 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Avery, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Matthew Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and awesome atmosphere, loved it here!
Stayed 6 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Matthew, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

8/10 Good

Matthew J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but nothing special
Stayed 5 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Matthew J, thank you very much for your generous rating. We would have loved for you to tell us about your experience at the hotel. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.

8/10 Good

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Dani Santizo on May 14, 2024
Hello dear Delilah, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

4/10 Poor

Aaron

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down. We have been other years and this was the worst. Hot room. Bunk toilet. $12 waters.
Stayed 5 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Aaron, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! I highly recommend this resort!
Stayed 3 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Laura, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that she enjoyed her vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

6/10 Okay

Kerry-Ann

Traveled with family
Food was not the best
Stayed 3 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Kerry, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Juana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Don’t do it! Go somewhere else!
Stayed 5 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Juana. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are out dated but the property is amazing and the people work very hard. Super clean buffet was not real good just ok. Taco bar outside by the pool was the greatest. Best place to eat there but we didn’t try every restaurant.
Stayed 5 nights in May 2024
Response from Dani Santizo on May 13, 2024
Hello dear Paul, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

yadira, white settlement

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Dani Santizo on May 13, 2024
Hola querida Yadira, muchas gracias por tu generosa calificación. Nos hubiera encantado que nos compartieras cómo fue tu experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos tu confianza en nosotros para tu estancia y esperamos recibirte de nuevo en un futuro. Saludos cordiales.

6/10 Okay

Michael

Terrible food
Stayed 7 nights in Apr 2024
Response from Dani Santizo on May 13, 2024
Hello dear Michael, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

Samuel, North Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
My only problem with the resort was the SHUTTLE....THE SHUTTLE THE SHUTTLE takes forever sometimes. I have to walk around this 20 miles resort or much larger. Gosh other then that. It is georgous.
Stayed 5 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Samuel, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

JAYARAMAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just excellent except food quality. The food options were excellent but they ALL were just bland and very poor quality. Basically NO SALT or Spice or taste :(. Other than this one complaint everything was just excellent.
Stayed 7 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear JAYARAMAN, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Jeanine Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly staff. Check in was a bit slow.
Stayed 5 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Jeanine, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

Jheanell

Traveled with partner
Liked: Cleanliness, staff & service
The property is lovely overall, the rooms could use a little sprucing up but for the most part they are clean and the staff is very accommodating. My only qualm was with the food l, it would have been nice to experience some authentic Mexican food on site with the traditional spices and seasonings. The food was kind of bland but the fruit was spectacular. I would recommend this location to family and friends because the service was amazing and the restaurant options at time made up for the bland buffets.
Stayed 4 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Jheanell, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment throughout the day and at night was really good, the food was excellent, rooms were clean, staff was super friendly.
Stayed 11 nights in Apr 2024
Response from Dani Santizo on May 10, 2024
Hello dear Shannon, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.How glad we are that this first experience was to your liking. I hope we can have you back soon, so that you can continue enjoying our natural enclave, holistic activities and gastronomy.Best regards

8/10 Good

Vivek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the property was beautiful, thanks GRP!
Stayed 4 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Vivek, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Tina M.

Traveled with group
When we got there to get our room too far in back the tvs weren’t in English other than that, the food was very good
Stayed 5 nights in May 2024
Response from Betsa on May 8, 2024
Dear TinaThank you for sharing your feedback with us. We're glad you enjoyed your stay!We understand that getting a room farther back can be frustrating. We're sorry for any inconvenience this may have caused. Thank you again for your review, and we hope to have the opportunity to welcome you back and provide an even better experience. Best regards

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 7 nights in Apr 2024
Response from Betsa on May 8, 2024
Dear LucasThank you for your fantastic review! We're delighted you had an excellent stay with us. Your satisfaction is our top priority, and it's great to know we hit the mark. We can't wait to welcome you back!Best regards

8/10 Good

Robert Lee

Traveled with partner
Disliked: Property conditions & facilities
The rooms were a little bit dated, but the resort was fun and staff was friendly
Stayed 4 nights in May 2024
Response from Betsa on May 8, 2024
Dear RobertThank you for your feedback! We're glad to hear that you had a fun time at our resort and found our staff friendly. we appreciate your honesty. We're always looking for ways to improve, and your feedback helps us do that. we're delighted that you enjoyed the resort's atmosphere and had a positive experience with our team. We hope to welcome you back in the future and provide you with an even better stay. Best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it was treated like a King, will definitely be back for sure!
Stayed 4 nights in May 2024
Response from Betsa on May 8, 2024
Dear MichelleThank you for your glowing review! We're thrilled that you felt like royalty during your stay. It’s our aim to provide exceptional service, and we’re glad to hear you had such a great experience. We can't wait to welcome you back! See you soon!Regards

6/10 Okay

Alethia

Traveled with family
Liked: Cleanliness, property conditions & facilities
The wait time for dining was terrible and the lack of availability for restaurants did not help. There were not alot ot options available for food.
Stayed 3 nights in May 2024
Response from Betsa on May 7, 2024
Dear Alethia Thank you very much for your feedback. We're sorry to hear that you experienced long wait times for dining We understand how frustrating this can be. We’re constantly working to improve and your comments help us identify areas where we can do better. We appreciate your patience and will address the issue to provide a better experience for our guests.we would love the opportunity to serve you again and make your stay more comfortable. We look forward to have you with us again!Regards

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for vacations..excellent service.. really loved it.
Stayed 3 nights in May 2024
Response from Betsa on May 6, 2024
Dear OlgaThank you for your kind words! We're thrilled that you enjoyed your stay and found our service to be excellent. It's great to hear that you had a wonderful vacation with us.We hope to welcome you back soon for another fantastic experience. Thanks again for choosing us, and we look forward to seeing you again!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
food is not the best. The entire staff is friendly, funny, and make you feel like your on vacation
Stayed 4 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear ThomasThank you for sharing your opinion with us! We’re glad that our team made you feel welcome and added some fun to your vacation. We pride ourselves on our friendly staff, and it’s great to know they made your stay enjoyable.We’re sorry to hear that the food didn't meet your expectations. We continuously work to improve our menu and offer a variety of options to suit our guests' tastes.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again and exceed all your expectations!Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear MichaelWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 Excellent

Zoe Gwyneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the pools
Stayed 5 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear ZoeThanks for your review! We're glad to hear you enjoyed our pools. We take pride in offering a variety of pool options for our guests, and it's great that you liked them.We hope you had a relaxing time and look forward to welcoming you back. Thanks again for choosing Princess! Best Regards

10/10 Excellent

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More upgrade, the property old, specially, bathroom and shower
Stayed 11 nights in Feb 2024
Response from Betsa on May 6, 2024
Dear MariyaThank you for your feedback. We are continually looking for ways to improve, and your comments help us prioritize areas that need attention.We apologize if this affected your stay and want you to know that we're committed to enhancing the guest experience. We value your input and hope to welcome you back soon for a better experience. Thank you for staying with us. Best Regards

10/10 Excellent

David Brock

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 7 nights in Mar 2024
Response from Betsa on May 6, 2024
Dear DavidThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Best Regards