评分基于 73 条真实点评
4.8 客房清洁度
4.7 服务和员工
4.8 客房舒适度
4.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Excelente servicio
酒店管理层的评论
2024年5月27日，回复：酒店管理层 .
Estimado Sr. Josue Abraham Escamilla,Le agradezco que se haya tomado el tiempo de compartir con nosotros, sus amables comentarios sobre su reciente estancia. Es un gusto saber que disfrutó de nuestros servicios haciendo de su vacaciones, una gran experiencia memorable.Esperamos tener el honor de darle la bienvenida muy pronto.Excelente díaAndaz Mayakoba Team
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Beautiful property, wonderful restaurants clean beach, staff excellent
I like to mention Cristobal at the VB restaurant/ bar his service is impeccable, not to mention his bartender skills excellent customer service.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 .
Good dayDear Kenia LopezThank you for taking the time to share your review.We are thrilled to hear that our Hotel provided an inviting and harmonious escape for you, and that Cristobal's assistance left a positive mark on your experience. We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
用户：真实旅客
发布日期：2024年5月7日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 .
Good dayDear Karina Edith PortilloThank you for taking the time to share your review.We are thrilled to hear that our Hotel provided an inviting and harmonious escape for you. We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
用户：真实旅客
发布日期：2024年3月30日 发布在：Expedia
Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness.
酒店管理层的评论
2024年4月1日，回复：酒店管理层 .
Dear Miss Anna RosenThank you for taking the time to share your review.We are thrilled to hear that our resort area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
用户：真实旅客
发布日期：2024年3月13日 发布在：Expedia
We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!
酒店管理层的评论
2024年3月13日，回复：酒店管理层 .
Dear Brett Thomas LacouThank you for taking the time to share your review.We are thrilled to hear that the Andaz Mayakoba provided an inviting and harmonious escape for you, and that Paco's assistance left a positive mark on your experience. It's wonderful to know that the sophisticated flavors and elegant service at Casa Amate met your expectations for luxury dining.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Team
用户：真实旅客
发布日期：2024年1月14日 发布在：Expedia
酒店管理层的评论
2024年1月15日，回复：酒店管理层 .
Good afternoonDear Mr. Michael GrazzianiThank you for your taking some of your valuable time to review us.I am really sorry to hear that your stay with us was not great, could you please share us all your comments about your stay with us? We requiere it in order to improve our services, our goal is to provide the best service to our all guest.We hope to have the opportunity to host you again in the near future.WarmlyAndaz Mayakoba
用户：真实旅客
发布日期：2023年12月21日 发布在：Expedia
Good: It's a perfect place to stay with the kids.
Bad: The beach and the beach pool are really small and packed with the beach chairs.
Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
酒店管理层的评论
2023年12月21日，回复：酒店管理层 .
Good afternoonDear Valentina FurmanovaThank you for sharing your comments, it is very important tu us as we take it very seriously to make adjustments and improvements in all areas of the hotel to continue offering the high quality service that distinguishes us and avoid as much as possible any inconvenience in the stay of our valued guest.We make every effort to ensure that our guest are take care of from the moment they arrive until the time of their departure.Hopefully you will provide us an opportunity to host you once in Andaz Mayakoba.Warmly
用户：真实旅客
发布日期：2023年12月18日 发布在：Hotels
酒店管理层的评论
2023年12月18日，回复：酒店管理层 .
Good DayDear Mr. Luiz Carlos Bianchi FilhoThank you for taking some of your valuable time to write us a review, we appreciate the confidence you have placed in us.We are glad to know that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you in the near future.We remain at your disposal.Andaz Mayakoba
用户：真实旅客
发布日期：2023年12月10日 发布在：Expedia
By far, one of the best hotels I've stayed at! The BEST service/staff, great room, AMAZING food.... it really was a GREAT experience! Highly recommend.
酒店管理层的评论
2023年12月11日，回复：酒店管理层 .
Good dayDear Maria Veronica Pesantes DousdebesThank you for taking some of your valuable time to write us a review, we appreciate all your comments.We are glad to hear that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba
用户：真实旅客
发布日期：2023年11月27日 发布在：Expedia
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酒店管理层的评论
2023年11月28日，回复：酒店管理层 .
Good DayDear Donna El ZmeterThank you for taking some of your valuable time to write us a review.We are glad to know that you enjoyed your stay with us, we hope to have the opportunity to host you in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba
