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Reviews of Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

4 out of 5
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
3171 Parkway, Pigeon Forge, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Katie

Traveled with family and small children, Traveled with family
Not the cleanest hotel but rooms were clean. Humid building. We had to blast our AC and a fan.
Stayed 3 nights in May 2024
Response from Teresa on May 19, 2024
Hi Katie, Thank you for your feedback. We're glad you found the rooms clean and apologize for any other cleanliness issues you encountered. We'll address this with our team to improve standards. We hope to welcome you back for a better experience. Thank you, Teresa

10/10 Excellent

HARRY DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location to various events
Stayed 3 nights in May 2024
Response from Teresa on May 12, 2024
Hi Harry David, Thank you for leaving an excellent review of your recent stay with us. We are glad to hear that you enjoyed the location of the hotel. We hope to welcome you back for another stay with us soon. Thank you, Teresa

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with good food. Clean and the staff was friendly.
Stayed 1 night in May 2024
Response from jmoon on May 4, 2024
Thank you so much for the amazing review!

10/10 Excellent

Grecia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to restaurants and stores. A lot of attractions close by as well. Staff was friendly and the 2 bedroom suite was nice. Would stay here again.
Stayed 1 night in Apr 2024
Response from Teresa on Apr 18, 2024
Hi Grecia,Thank you for leaving an excellent review of your recent stay with us. We value and appreciate your feedback, we hope that you will stay again with us in any future travels to the Pigeon Forge area. Thank you Teresa

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Teresa on Apr 18, 2024
Hi Mark, Thank you for leaving an excellent review of your recent stay with us. We value and appreciate your feedback. We hope that you will stay again with us in any future travels to the Pigeon Forge area. Thank you Teresa

8/10 Good

Isaac

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Teresa on Apr 7, 2024
Hi Issac,Thank you for leaving a review of your stay with us. We appreciate your feedback and hope that you will stay again with us when you are in the Pigeon Forge area. Thank you, Teresa

8/10 Good

Candace

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Teresa on Apr 1, 2024
Hi Candace, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Construction across the creek only distraction.
Stayed 2 nights in Mar 2024
Response from Teresa on Mar 25, 2024
Hi William, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the beautiful river view, very close to everything. Breakfast was yummy! Liked the spacious rooms
Stayed 2 nights in Mar 2024
Response from Thank you, Teresa on Mar 11, 2024
Hi Susan, Thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will choose to stay with us again in any future travels to the Pigeon Forge area.

8/10 Good

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the lobby area, gas fireplace was great and we had the best Bloody Mary's at the bar..
Stayed 1 night in Mar 2024
Response from Teresa on Mar 3, 2024
Hi Mark, Thank you for leaving a review of your stay with us. We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

8/10 Good

Andre

Stayed 4 nights in Feb 2024
Response from Teresa on Mar 22, 2024
Hi Andre, Thank you for your recent survey. We appreciate your business and feedback. We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Teresa on Feb 26, 2024
Hi Megan,Thank you for leaving an excellent review of your stay at Black Fox Lodge. We hope that you will stay again in any future travels. Thank you, Teresa

4/10 Poor

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff
Horrible staff was ridiculously rude, especially the guy at the check in for breakfast was gone for 10 minutes I got tired of waiting so I started fixing my plate, guy was rude and told me to check I. First I said I have been waiting for 10 minutes and he said to that I’m the only one here…… well Hilton that’s not my fault
Stayed 2 nights in Feb 2024
Response from Teresa on Feb 16, 2024
Hi Sean,Thank you for leaving a review of your most recent stay. I apologize for the negative experience you had with our breakfast server. This will be addressed with our team member. We hope that you would choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Teresa on Feb 15, 2024
Hi Guadalupe,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

4/10 Poor

ABBY

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUMMER
I booked this particular hotel based on other positive reviews, so I feel the need to chime in with my own after our experience. This hotel room was disgusting; the floor didn’t look as if it had been vacuumed from multiple previous guests, there were scuffs and grime all over the walls, the bathroom was covered in hard water stains. Beyond that, the furniture in the room was cheap and uncomfortable and the mini fridge smelt like mold. The “suite” which is normally 2 rooms divided by a door was in this case just one open room with a hallway, MUCH to our dismay when we arrived with 2 toddlers that needed a separate nap/sleeping area. There was no breakfast offered, only a drastically overpriced and poor quality restaurant that served frozen pizzas from a “brick oven.” My husband and I so regretted not just booking a room at an Econolodge or something; for the price we paid for this room we didn’t even begin to feel we got what we paid for.
Stayed 2 nights in Feb 2024
Response from Teresa on Feb 14, 2024
Hi Abby,Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

8/10 Good

Nathaniel

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Teresa on Feb 14, 2024
Hi Nathaniel,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place looked new and nicely designed/built. Restaurant was good and convenient.
Stayed 1 night in Feb 2024
Response from Teresa on Feb 14, 2024
Hi Stephen,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A weekend getaway at Black Fox Lodge was exceptional. The lodge was clean. Room was spacious and the view from the balcony was beautiful overlooking the river.
Stayed 2 nights in Feb 2024
Response from Teresa on Feb 5, 2024
Hi Theresa,Thank you for leaving an excellent review of your most recent stay with us.We hope you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

TRACEY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was very friendly. I will stay there again.
Stayed 1 night in Jan 2024
Response from Thank you. Teresa on Jan 31, 2024
Hi Tracey, Thank you for leaving an excellent review, we appreciate it. We hope that you would stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Teresa on Jan 26, 2024
Hi John,Thank you for leaving a review of your most recent stay. We hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Christel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thank you. Teresa on Jan 16, 2024
Hi Christel,Thank you for leaving an excellent review of your recent stay with us. We hope that you would choose to stay with us again in any future travels to the Pigeon Forge area.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
This place has definitely went down hill since our stay here two years ago. We had a few maintenance issues in our room that were remedied, but needed many prompts. The rooms looked very, very worn. We also were surprised that after cutting a finger, we asked for a bandaid at the front desk and was told they didn't have any, and directed to a drugstore down the street.
Stayed 3 nights in Dec 2023
Response from Teresa on Jan 10, 2024
Thank you for leaving a review or your most recent stay at Black Fox Lodge.We are always looking for ways to improve and appreciate the feedback from our guests. We hope that you will choose to stay again if you are ever in the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Black Fox Lodge was great! The hotel is beautiful and comfortable. The room was nice and super convenient to so many Pigeon Forge attractions. We will be back to this property!
Stayed 2 nights in Jan 2024
Response from Teresa on Jan 8, 2024
Hi Katherine,Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you would stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

JUSTIN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great new years weekend staying here. Took the riverwalk to the Island for New Years Eve! Had a blast! Definitely will come back!
Stayed 4 nights in Dec 2023
Response from Teresa on Jan 8, 2024
Hi Justin,Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you would stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days in Tenn.
Besides a slow draining sink, all was very good….clean and friendly. Close to what we wanted.
Stayed 3 nights in Jan 2024
Response from Teresa on Jan 8, 2024
Hi Russell, Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you would stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

4/10 Poor

Jeff

Stayed 1 night in Jan 2024
Response from Teresa on Jan 31, 2024
Hi Jeff, Thank you for your review, we appreciate it. We hope that you would stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Charles, hobart

Stayed 4 nights in Jan 2024
Response from Teresa on Jan 26, 2024
Hi Charles,Thank you for leaving an excellent review of your most recent stay. We hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Deysi

Traveled with family
Stayed 4 nights in Dec 2023
Response from Teresa on Jan 3, 2024
Hi Deysi,Thank you for your excellent review of your most recent stay. I hope that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 2 nights in Dec 2023
Response from Teresa on Jan 3, 2024
Hi Angela,Thank you for your excellent review of your most recent stay. I hope that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excellent

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again.
Stayed 3 nights in Dec 2023
Response from Teresa on Jan 3, 2024
Hi Brandon,Thank you for your excellent review of your most recent stay. I am glad to hear that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excellent

Jon and Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ice machines .
Stayed 3 nights in Dec 2023
Response from Teresa on Jan 3, 2024
Hi Jon and Amy,Thank you for your excellent review of your most recent stay. I hope that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excellent

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2023
Response from Jocelyne on Jan 1, 2024
Thank you for taking the time to leave us a review! We are so happy to hear that you had a great stay here with us at The Black Fox Lodge! We look forward to seeing you all again!

10/10 Excellent

Claudia

Stayed 4 nights in Dec 2023
Response from Thank you. Teresa on Jan 31, 2024
Hi Claudia, Thank you for leaving an excellent review of your stay at Black Fox Lodge. We hope that you would stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Lesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely river walk
Stayed 1 night in Dec 2023
Response from Teresa on Dec 28, 2023
Hi Lesa, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

4/10 Poor

Tina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Breakfast too expensive, bathroom shower out of body soap, front counter not too friendly, Great location, good cookies.
Stayed 1 night in Dec 2023
Response from Teresa on Dec 26, 2023
Hi Tina, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to amenities. Very clean and attentive staff. My room didn’t have a hairdryer, but the front desk was able to remedy that. I was surprised to find that the breakfast was not complementary, but it was very good.
Stayed 3 nights in Dec 2023
Response from Teresa on Dec 26, 2023
Hi Allison, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going thru town
Great place to stay good location friendly staff very clean
Stayed 1 night in Dec 2023
Response from Teresa on Dec 26, 2023
Hi Thomas, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

8/10 Good

lita

Traveled with family and small children
Liked: Amenities
Great place
Stayed 1 night in Dec 2023
Response from Teresa on Dec 26, 2023
Hi Lita, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

6/10 Okay

CATHY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Teresa on Dec 26, 2023
Hi Cathy, Thank you for leaving a review of your ,most recent stay. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Teresa on Dec 18, 2023
Hi Jeff, Thank you for leaving an excellent review of your stay at Black Fox Lodge. We hope that you would visit us again in any future travels to the Pigeon Forge area. Thank you, Teresa

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating unit made a noise all night long.
Stayed 1 night in Dec 2023
Response from Teresa on Dec 12, 2023
Hi Marsha, Thank you for leaving a review of your stay at Black Fox Lodge. We hope that you will choose to stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

steve

Response from Teresa on Feb 14, 2024
Hi Steve, Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thank you. Teresa on Dec 7, 2023
Hi Angela, Thank you for leaving an excellent review of your recent stay at Black Fox Lodge.We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you,

10/10 Excellent

Jay

Liked: Cleanliness, amenities
Nice place would stop back
Stayed 1 night in Dec 2023
Response from Teresa on Dec 5, 2023
Hi Jay,Thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving family trip
Great staff, great location, breakfast was good , beds are comfy. Great Hotel will return for sure
Stayed 3 nights in Nov 2023
Response from Teresa on Dec 4, 2023
Hi Michael, thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future travels to the Pigeon forge area. Thank you, Teresa

8/10 Good

Dannier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but IMO the breakfast should be included, given the cost.
Stayed 4 nights in Nov 2023
Response from Teresa on Nov 28, 2023
Hi Dannier, Thank you for leaving a review of your most recent stay with Black Fox Lodge. We hope that you will choose to stay again in any future travels to the Pigeon Forge area.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our toilet ran. It did not get cool enough in the room.
Stayed 2 nights in Nov 2023
Response from Teresa on Nov 27, 2023
Hi Laura, Thank you for leaving a review of your most recent stay. We hope that you will choose to stay with us again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Teresa on Nov 27, 2023
Hi Michael,Thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you,

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Breakfast is decent.
Stayed 1 night in Nov 2023
Response from Teresa on Nov 21, 2023
Hi Anthony, Thank you for leaving a review of your recent stay with Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Teresa on Nov 21, 2023
Hi Kim,Thank you for leaving an excellent review of your stay. We hope that you will come and stay again in any future travels to the Pigeon Forge area. Thank you, Teresa