Phoenix Theatre Tours

The room was beautiful and clean. Very much of a home feeling. In the bathroom jacuzzi was great and relaxing. What I did not like was, in the room I stayed in had a connecting room that was being occupied. That’s something that made me feel very uncomfortable, I feel that should have been relied to me at check in. Also, I called in the morning to ask for 15 extra minutes so I could clean up and be sure I had all of my belongings. The female that answered was very very rude. Check out was at 11:00am and I understand that but 15 minutes to do the hotel a favor and clean up after myself is a bit ridiculous. Also, when booking my reservation I was told that the hotel was pet friendly but at check in there is a $150 pet non refundable cleaning fee. So I had a friend pick up my two 5 pound dogs.

Everything was wonderful except for me paying for a king suite and didn’t have a suite. Overall I had a wonderful time

Overall, we had a great experience at this property however, there were some upkeep and maintenance issues in our room such as broken bathroom lights and a coffee maker that was not easy to get to work. We reported these issues when we left. The dining options and multiple pools and hot tubs were a plus!