Hi Michelle, We are delighted to hear about your positive experience at our property! Your feedback regarding the spaciousness, cleanliness, and great location truly is invaluable to us. We eagerly anticipate welcoming you back for another amazing experience! Best regards, Team Kasa

Hi Loriana, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the challenges you faced during your stays with Kasa, particularly with the bed issues and other discomforts. It’s clear we missed the mark in delivering the comfort and quality you expected and deserved. We understand how important a good night's sleep is, especially when dealing with back problems, and we're disappointed that we didn't provide the bed quality promised in our listings. We’re taking your feedback seriously and are looking into how we can ensure our suite descriptions are accurate and that issues are resolved much quicker. Regarding the concerns about pests and the air conditioning unit, these are not up to our standards, and we are addressing these problems immediately with our maintenance team to ensure they are not repeated. As a gesture of our apology, we have issued a credit to your account. We hope this can be a step toward making amends and restoring your trust in us. We would love another opportunity to host you and show you the true Kasa experience that many of our guests love. Sincerely, Team Kasa

Hi Kathlene,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Nicole,We are absolutely delighted to hear that you had a wonderful stay at Kasa Scottsdale North Phoenix! It's fantastic to know that you found the check-in/out process seamless, enjoyed the convenience of a full kitchen, and appreciated the tranquil atmosphere of our apartment complex. We can't thank you enough for choosing to stay with us and eagerly look forward to hosting you again next month!Best regards,Team Kasa

Hello Christopher,We're truly sorry to hear about the difficulties you experienced during your check-in. Thank you for taking the time to bring this to our attention. It seems we have fallen short of our commitment to provide a seamless start to your stay. We are actively reviewing the instructions provided on our website to prevent such confusion in the future. Your feedback is crucial for us to enhance our processes and ensure our guests have a smooth and enjoyable experience from the moment they arrive. We're grateful to you for highlighting this issue, and we're committed to making improvements.Sincerely,Team Kasa

Hi Richard,Thank you for sharing your feedback regarding your recent stay with us. It's wonderful to hear that you appreciated the location of our property, but we are truly sorry to hear about the aspects of your experience that did not meet expectations.We understand how crucial a smooth check-in and check-out process is to the overall guest experience, and we apologize for any confusion and inconvenience you encountered. We're actively working on simplifying these procedures to ensure a seamless and hassle-free arrival and departure for all our guests.Regarding the cleanliness, particularly the condition of the shower, we are deeply sorry. The situation you described falls far short of our high standards for cleanliness and guest satisfaction. We take matters of hygiene and cleanliness very seriously and have addressed this immediately with our housekeeping team to prevent such issues from occurring in the future.Although we're unable to change the past, we're dedicated to making things right. We would love the opportunity to host you again under better circumstances, where we can demonstrate the high standards of cleanliness and guest experience we are known for.Thank you once again for your feedback. It is invaluable to us as we strive to improve our service and ensure our guests have enjoyable stays. We hope to have the chance to welcome you back and exceed your expectations.Sincerely,Team Kasa

Hi Kim,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Jordan,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Carol,We are thrilled to hear that you found your stay at Kasa Scottsdale North Phoenix amazingly comfortable and beautiful. It's wonderful to know that you felt at home and didn't want to leave! Our team takes pride in providing exceptional service, and we are glad that we were always there to assist you with any questions you had. We appreciate your kind words and can't wait to welcome you back on your next trip to Scottsdale.Best regards,Team Kasa

Hi John,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Benjamin,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Thomas,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Jeffrey,Your rating means the world to us! It's feedback like yours that fuels our dedication at Kasa. We can't wait to be your host again during your next visit.Best regards,Team Kasa

Hi Joeanna,We extend our apologies for the challenges you encountered during your stay. Your concerns have been promptly relayed to our property management team for resolution. We deeply empathize with the inconveniences caused by the complex's size and will work on enhancing signage and providing clearer directions.We are truly sorry for the issues related to the strong fragrance, the presence of mosquitos and flies, and the housekeeping incident. In response, we will improve our check-in instructions and conduct thorough inspections of our appliances to ensure their functionality.Your feedback is highly appreciated as it helps us enhance our guest experience. Thank you for bringing these matters to our attention. We look forward to the opportunity to provide you with an improved and more pleasant stay in the future.Sincerely,Team Kasa

Hello Jose Luis,We apologize for any inconvenience you experienced in navigating the property. At Kasa Scottsdale North Phoenix, our team strives to provide a seamless and enjoyable stay for our guests. Your feedback regarding the maze-like layout of the property has been passed on to our management team, who will take it into consideration to improve our signage and navigation systems. Thank you for bringing this to our attention.Sincerely,Team Kasa