4/10 Poor
Joseph, Alexandria
Traveled with partner
May 31, 2024
Disliked: Staff & service
Definitely does not live up to it's star rating. The view for our "Luxury" room - TWO levels up from the "Deluxe" - was a rooftop and an office building on the other side about 40 feet away, eye level. Technically "city view" if your idea of city view is looking at someone in a workstation close enough to discern their eye color. The room was dirty - it looked like someone spilled a drink down the side of the desk - and the blinds were broken in the bathroom. All forgivable based on the pleasant representative who assured me a manager would call me back directly to address my concerns. Unfortunately that call never came. The location is good, but the public spaces in the historic property are cramped and far from four star caliber. Other guest reviews seem inflated, but perhaps we were just unlucky. In any event, proceed with caution.
Joseph
Stayed 1 night in May 2024