Ratings based on 979 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 2, 2024 on Expedia
Staff is amazing!!
by A verified traveler from St. Cloud
Posted May 24, 2024 on Expedia
Staff were great, Nessa welcomed me after long drive, nice rooms, pool looked nice clean though i couldn't use it due to overnight stay, definitely would come back for longer stay
Comment from Hotel Management
May 26, 2024 by Neel Patel, Hotel Management
Thank you for the review. We are pleased to hear you enjoyed your stay. I shall inform Nyssa about the excellent service she gave you and am pleased that she was a great help. We do hope that you get to come back and stay for a longer time next time.
by A verified traveler
Posted May 19, 2024 on Expedia
Loved everything
Comment from Hotel Management
May 20, 2024 by Neel Patel, Hotel Management
Thank you for the review, we are happy to hear you enjoyed your stay. We do hope to see you in the future again should you be in the area.
by A verified traveler from Demorest
Posted May 15, 2024 on Expedia
The staff was helpful and professional, but I wish I'd known the lower hotel didn't have an elevator, I would have gotten a room in the main hotel.
Comment from Hotel Management
May 16, 2024 by Neel Patel, Hotel Management
Thank you for the review, I do apologize that there wasn't an elevator in that building. I will discuss having a better description put in to have better clarification.
by A verified traveler
Posted May 12, 2024 on Expedia
Comment from Hotel Management
Jun 2, 2024 by Neel Patel, Hotel Management
Thank you very much for the review. We are pleased to hear you enjoyed your stay with us and do hope to see you again in the future.
by A verified traveler
Posted May 11, 2024 on Expedia
Price
Comment from Hotel Management
May 12, 2024 by Neel Patel, Hotel Management
Thank you for your review, we hope you enjoyed your stay and that the staff was accommodating. During the end of spring and summer time rates due tend to go up. I do apologize if there was anything else with the stay unsatisfactory but do hope to see you in the future.
by A verified traveler
Posted May 11, 2024 on Expedia
Asked for a non smoking room, and it smelled of smoke so bad I had to wait outside and call on my cell to request for another room. The second room was clean and well appointed, but it was a hassle to get to that point.
Also, the area is rough. As a single woman, I was scared walking from the main building/check in, to the area where the rooms are at. It was dark in that section, and the stairway I had to take to the second floor, had its light burned out. It was dangerous and unsettling, the property should take this all into account to ensure the safety and well being of their guests.
There is an option to take the elevator, however I could not even breathe in there from floor 1 to 2. I’m not dirt what the smell was from, guessing it was the dirty rubber mats.
I wish I had a better review about the property but these are the facts from my experience.
On the plus side, the staff were kind and helpful. Allowing me the option to store my luggage after checkout was a huge help.
Comment from Hotel Management
May 12, 2024 by Neel Patel, Hotel Management
Thank you for your review, I do apologize that your stay wasn't up to par. Safety is a key concern to us and we do have security patrolling the property late at night. We shall take a look at the lights at night to make sure none of the other lights are burned out either. Again I do apologize that your stay was less that satisfactory.
by A verified traveler
Posted May 3, 2024 on Expedia
I love it
Comment from Hotel Management
May 6, 2024 by Neel Patel, Hotel Management
Thank you for your review, I am glad to hear you enjoyed your stay and do hope to see you in the future.
by A verified traveler
Posted Apr 29, 2024 on Expedia
I stayed in an "Executive" room. It was nice, clean, and convenient.
Comment from Hotel Management
Apr 29, 2024 by Neel Patel, Hotel Management
Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We do hope that we see you again in the future.
by A verified traveler
Posted Apr 28, 2024 on Expedia
They should mop the floor, it was so dirty!!
Comment from Hotel Management
Apr 29, 2024 by Neel Patel, Hotel Management
Thank You for the review, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will discuss with my housekeeping about your room and make sure this issue wont happen again.
