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Rating 10 - Excellent. 605 out of 1001 reviews" "
10 - Excellent
605
Rating 8 - Good. 216 out of 1001 reviews" "
8 - Good
216
Rating 6 - Okay. 105 out of 1001 reviews" "
6 - Okay
105
Rating 4 - Poor. 35 out of 1001 reviews" "
4 - Poor
35
Rating 2 - Terrible. 40 out of 1001 reviews" "
2 - Terrible
40
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Angie
Traveled with family and small children, Traveled with family
I highly recommend this hotel, I was completely impressed with their professionalism and customer service! Variety of restaurants just walking distance. Thank you!!
Angie
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Dear Angie, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your five-star recommendation of our staff and location. Please visit again soon! Best, Mason Caracciolo, GM
I strongly recommend this place, super clean and the staff are very helpful and professional.
Francisco
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
Dear Francisco, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and friendly staff provided an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Mason Caracciolo, GM
10/10 Excellent
Ronisha
Traveled with family and small children, Traveled with partner, Traveled with family
Dear Ronisha, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location . My apologies regarding food; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Mason Caracciolo, GM
Staff was very pleasant and helpful. Parking is kind of sketchy at night and overpriced. Bathrooms a little outdated. Room were large and roomy. Decent breakfast. Nice location not too busy.
Mariah
Stayed 3 nights in Apr 2024
Response from GM on May 21, 2024
Dear Mariah, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip! Best, Mason Caracciolo, GM
Dear Ada Liz, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know you enjoyed our breakfast. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Mason Caracciolo, GM
We enjoyed this property. The staff was friendly and cheerful. The only complaint was the morning breakfast. It was just ok. Many days we didn't wake up to get food.
Maddie
Stayed 6 nights in May 2024
Response from GM on May 15, 2024
Dear Maddie, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel and friendly staff. My apologies regarding the breakfast; I have taken note. Sincere feedback like yours allows us to positively impact future guest experiences. Best, Mason Caracciolo, GM
Dear Damian, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Mason Caracciolo, GM
2/10 Terrible
Carie
May 12, 2024
I couldn’t go.., very sick… ne er head back from hotel or Expedia
Carie
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Carie, My sincere apologies that you recently became ill and were unable to keep your reservation. We do allow cancellations with no penalty with 48-hour notice; this is the industry standard. I regret if this was not properly communicated to you and I'm very sorry for the frustration caused. We value your feedback and do take it into consideration. Sincerely, Mason Caracciolo, GM
10/10 Excellent
Bruno
Traveled with family and small children, Traveled with family
Dear Bruno, We're happy to hear from you and glad you enjoyed your stay with us at TownPlace Suites. We appreciate your family choosing to stay with us while in Orlando. I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and hope to see you again soon for more family fun. Best, Mason Caracciolo, GM
This property is right next to Sea World if you are going there.
Stacey
Stayed 2 nights in May 2024
Response from GM on May 9, 2024
Dear Stacey, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Mason Caracciolo, GM
Room was clean, staff was nice but the halls, elevator and pools were very dirty.
Tiara
Stayed 3 nights in May 2024
Response from GM on May 6, 2024
Dear Tiara, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the public areas. Thank you for your time in reviewing our hotel. Sincerely, Mason Caracciolo, GM
Dear Shayla, Thank you for providing us with your feedback. Your informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the parking. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Mason Caracciolo, GM
Very clean, crisp, fresh, comfortable. Great breakfast, great staff, very enjoyable
Christina
Stayed 5 nights in Apr 2024
Response from GM on May 4, 2024
Dear Christina, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Mason Caracciolo, GM
Dear ROBERTO, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience and are eager to provide you with excellent service the next time you visit. Best, Mason Caracciolo, GM
Dear Peter, Thank you for sharing your experience. Your review encourages us to achieve our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Mason Caracciolo, GM
Dear Joanne, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. We are so glad you found our location convenient. Thank you for taking the time to share your review. Best, Mason Caracciolo, GM
Great experience! Kids had a blast and shuttle where on time and easy to SeaWorld and acuática ! Also breakfast was amazing
Minel
Stayed 4 nights in Apr 2024
Response from GM on Apr 28, 2024
Dear Minel, I'm so happy to hear that you enjoyed your stay. It's encouraging to know your kids enjoyed the trip and our shuttles were convenient for your family. Thank you for staying with us, we look forward to seeing you again when in the area. Best, Mason Caracciolo, GM
6/10 Okay
YAN
Apr 24, 2024
Liked: Staff & service
YAN
Stayed 2 nights in Apr 2024
Response from GM on Apr 26, 2024
Dear YAN, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Mason Caracciolo, GM
We enjoyed our stay! The breakfast was impressively good for a hotel. I will definitely book here again.
Estrella
Stayed 5 nights in Apr 2024
Response from GM on Apr 24, 2024
Dear Estrella, One of our favorite compliments is when guests plan to return to our hotel. I am thrilled you enjoyed your stay, and our breakfast, enough to share this great review. On behalf of the entire staff here at the TownePlace Suites by Marriott Orlando at SeaWorld, thank you for your business, and please come back soon. Best, Mason Caracciolo, GM
Dear Alison, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Mason Caracciolo, GM
10/10 Excellent
Wendy Jorge
Apr 20, 2024
Liked: Amenities
Great hotel!
Wendy Jorge
Stayed 1 night in Apr 2024
Response from Grace, Guest Services Manager on Apr 20, 2024
Dear Wendy Jorge, I recognize your time is valuable and appreciate that you've left us a perfect score. Thank you for choosing to stay with us, and we hope to "sea" you again.
Close to Sea Word parks!!
And very comfortable rooms.
Alessandra
Stayed 2 nights in Apr 2024
Response from GM on Apr 19, 2024
Dear Alessandra, We are thrilled to learn you had a lovely time and enjoyed our comfortable rooms and fun location. We appreciate you sharing your kind review with us and other travelers. Please visit us again soon. Best, Mason Caracciolo, GM
Very nice and clean place.loss loved the pool. Staff was very nice. No complaints at all.
Nichole
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Nichole, It is fantastic to know that our crisp rooms, fun amenities, and gracious staff all contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Mason Caracciolo, GM
8/10 Good
maria
Traveled with family and small children, Traveled with family
Very close to Seaworld and Aquatica literally a 2 minute drive.
maria
Stayed 2 nights in Apr 2024
Response from Grace, Guest Services Manager on Apr 16, 2024
Dear Maria, I'm glad that our location made your stay convenient, and I hope we impressed you with our service as well. For any future stays in the area, we'd de delighted to welcome you back.
10/10 Excellent
carla
Traveled with family and small children, Traveled with family
Response from Grace, Guest Services Manager on Apr 13, 2024
Dear Carla, I'm happy to hear that our family-friendly atmosphere was perfect for your Orlando stay. Please look us up any time you return to the area!
Staff was very nice and accommodating. Hotel was clean inside and out. Close to everything. Definitely will be booking again in the near future.
Anquette
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Anquette, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, cleanliness, and convenient location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mason Caracciolo, GM
This hotel was clean, quiet, and has a great pool. Breakfast was well presented and free. Lots of selections too.
Karen
Stayed 3 nights in Apr 2024
Response from Grace, Guest Services Manager on Apr 13, 2024
Dear Karen, Thank you for singing our praises! It's wonderful to hear that you had a peaceful and convenient stay, and I hope you're able to return someday to create even more memories here.
10/10 Excellent
Sharon, glendale hts
Traveled with family and small children, Traveled with family
Modern, clean rooms. We had a suite with a mini kitchen that was stocked with everything you would need to cook. Even a dishwasher. Breakfast was great with many hot choices. Line was long to make waffles as there was only 2 machines. Would definitely stay again
15 min to Disney parks.
Sharon
Stayed 1 night in Apr 2024
Response from Grace, Guest Services Manager on Apr 12, 2024
Dear Sharon, What a fabulous review, thank you! It's wonderful to hear that our well-appointed guestrooms and central location made for a convenient and enjoyable stay. We look forward to hosting you again someday.
Dear Janice, It warms my heart to hear you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to the area. Best, Mason Caracciolo, GM
10/10 Excellent
Susan
Traveled with partner
Apr 11, 2024
Liked: Amenities
Staff was friendly and helpful. Hotel is clean. Pool is not heated but pool area is very nice. Great location
Susan
Stayed 3 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Susan, We love all compliments, but hearing that the staff was one of the main reasons you loved your stay is music to our ears. Thank you so much for choosing TownePlace Suites and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to Orlando. Best, Mason Caracciolo, GM
10/10 Excellent
Taqueria
Traveled with family and small children, Traveled with family
Dear Taqueria, What an excellent rating! I am thrilled to see that you had a great stay, and I hope that we will be your first choice for lodging in Orlando from here on out. Thank you for your business, and please come again. Best, Mason Caracciolo, GM
10/10 Excellent
Kedrick
Apr 10, 2024
Liked: Cleanliness, staff & service
It’s was great da service
Kedrick
Stayed 1 night in Apr 2024
Response from Grace, Guest Services Manager on Apr 13, 2024
Dear Kedrick, Thank you for your kind review, but especially for highlighting our team's dedication to providing excellent service. We'd love to welcome you back any time!
Response from Grace, Guest Services Manager on Apr 12, 2024
Dear Ruben, Wow, thank you for a perfect review! I'm ecstatic that you enjoyed your stay to the fullest, and hope you'll be back someday for another great experience.
Its a nice Hotel in a nice location. I would recommend this hotel.
Debasish
Stayed 4 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Debasish, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Mason Caracciolo, GM
Our stay at Town place Suites was fantastic. The room was spacious, clean, and perfectly appointed for me, my two adult daughters, and a close family friend. The pool bar and continental breakfast were also terrific. We would definitely stay here again when visiting Sea World!
December
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear December, That is what we like to hear! Thank you so much for your generous review and recommendations and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Mason Caracciolo, GM
It was clean and breakfast was excellent but overall the ladies always had the areas very clean.
Monica
Stayed 4 nights in Apr 2024
Response from GM on Apr 7, 2024
Dear Monica, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our cleanliness, breakfast, and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Mason Caracciolo, GM
This us a very nice clean hotel! Very spacious and loved having a kitchette! Felt like home. House keeping kept room stocked and refreshed. I would definitely stay here again! Staff was also very friendly and helpful.
Latasha
Stayed 4 nights in Apr 2024
Response from GM on Apr 6, 2024
Dear Latasha, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return! Best, Mason Caracciolo, GM
10/10 Excellent
Giuseppe
Apr 5, 2024
Disliked: Cleanliness
Giuseppe
Stayed 3 nights in Apr 2024
Response from GM on Apr 7, 2024
Dear Giuseppe, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Mason Caracciolo, GM
Dear Steven, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return! Best, Mason Caracciolo, GM
10/10 Excellent
Stacey
Traveled with family and small children, Traveled with group
Dear Stacey, Thank you for your kind words. It is excellent to hear that our proximity to SeaWorld was a highlight of your enjoyable visit. We hope you made some fun memories here and will return in the future to make even more of them. Best, Mason Caracciolo, GM
Dear Osvaldo, What more can you ask for in a great stay at a hotel? We are thrilled to see that you had an excellent experience and are grateful for your business and feedback. Please come back soon! Sincerely, Mason Caracciolo, GM
10/10 Excellent
Samilla
Mar 31, 2024
Samilla
Stayed 1 night in Mar 2024
Response from Grace, Guest Services Manager on Apr 20, 2024
Dear Samilla, Your perfect score means more to us than you know; thank you! I hope you will return someday for another great getaway.
The property and staff is excellent. If you are looking a hotel for your trip to Seaworld definitely this is your option, cheap parking and safe
Samuel
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Samuel, We appreciate you taking the time to share your five-star experience with us. We love hearing that your stay was enjoyable and worthy of your recommendation. Our associates work hard to provide a pleasant visit to become your hotel of choice in the area, and I look forward to sharing your thoughts. Best, Mason Caracciolo, GM