评分基于 850 条真实点评
4.2 客房清洁度
4.3 服务和员工
4.2 客房舒适度
4.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
We're sorry to hear we didn't seem to meet expectations. Please know we are always available to assist and resolve any challenges that may arise during your stay and we will work hard to improve for a much better stay next time! Thank you!
用户：真实旅客
发布日期：2024年5月16日 发布在：Expedia
wonderful experience
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
Thanks Monique, we appreciate such kind words!
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
Thanks Janaira, we appreciate your feedback! Hope to see you soon!
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
Close to my interests
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
Karen, thanks so much for taking the time to give us your feedback. We appreciate you!
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
Thanks Aliana, we appreciate you so much!
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
The personal in the breakfast
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
Thanks Geraldina, we will share your feedback with the breakfast team!
用户：真实旅客
发布日期：2024年5月9日 发布在：Expedia
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Janine Maria-Puerta
Thank you for sharing your thoughts, Danny!
用户：真实旅客
发布日期：2024年5月1日 发布在：Expedia
The property is good for family, but they need to clean their carpets is smells and it's very dusty. The air conditioner has a lot of dirt and mole I was wondering why my nose was so stuffy. Also the heating system in the AC doesn't work either, sometimes after coming from the pool
We want to warm up a little.
All Of the housekeeping staff don't speak English I had to use my translator app to communicate to them. Plus they clean your room late you can be gone all morning come back by 1 or 2 and the room is still not tidy you have to call to request it. We did inform management about the dirty dusty AC she was kind enough to return our resort fee for our whole stay, but I hope they clean their AC because someone with allergies and Asthma can get affected. The room can use an upgrade I stayed at other IHG hotels as a IHG member and can see the difference.
The good thing is there is a lot of restaurants, walmart and the liquor store is 5 minutes away, Orlando studios is 30 minutes away everything is near by.
酒店管理层的评论
2024年5月2日，回复：酒店管理层 Janine Maria-Puerta
Dear Samalia,Thank you for your feedback and I'd like to apologize again for a less than perfect experience. As we discussed, we feel that everyone deserves a clean and functional room and our aim is to resolve these issues for our guests. We're only sorry that we didn't know sooner so that we could have resolved this quickly. I'm happy that we were able to offer the compensation and we're already well on our way to addressing these concerns. Thank you for your thoughts and time and we appreciate your patronage and honesty!
用户：真实旅客
发布日期：2024年4月29日 发布在：Expedia
didn’t like it
酒店管理层的评论
2024年5月2日，回复：酒店管理层 Janine Maria-Puerta
We are sorry to hear that. Would you care to explain why so that we may have a better idea as to best suit our guests' needs?
用户：真实旅客
发布日期：2024年4月24日 发布在：Expedia
One and most important is the carpet inside the room and hallways dirty with stains and bad smell specially when you get in to our room.
Second in the lobby the people that work across the concierge offered free give for a tour in their resort which we don’t recommend if you don’t take what they sell to you they got mad and no gifts like they said they told us 90 minutes to us were 3 hours bad experience
酒店管理层的评论
2024年4月25日，回复：酒店管理层 Janine Maria-Puerta
Thank you for sharing your thoughts with us and we will work hard to improve where we can. I have also made a note to share this feedback with the management team of the concierge service so that they may review and consider their approach. Thanks again!
