4 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of Hilton Vacation Club Mystic Dunes Orlando

3.5 out of 5
Hilton Vacation Club Mystic Dunes Orlando
7600 Mystic Dunes Lane, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 2072 out of 3159 reviews" "
Rating 8 - Good. 605 out of 3159 reviews" "
Rating 6 - Okay. 238 out of 3159 reviews" "
Rating 4 - Poor. 122 out of 3159 reviews" "
Rating 2 - Terrible. 122 out of 3159 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julius

Traveled with family and small children
Amazing service and me and my son love the property and amenities.
Stayed 2 nights in May 2024

10/10 Excellent

Clariann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, will definitely be back.
Stayed 1 night in May 2024

10/10 Excellent

Belkis

Traveled with family and small children, Traveled with family
Liked: Staff & service
Besides of what I’ve been handling with Lori ,rose and Mr Villanueva I believe they deserve loyal returning guests you have us for sure ! Thank you for all you help but pls get those acs fixed as well. 🙏 5 stars earned
Stayed 3 nights in May 2024

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really in enjoyed our stay. Felt the comfort or home. We will return.
Stayed 3 nights in May 2024

8/10 Good

Barbara

Traveled with family and small children
Liked: Staff & service, amenities
The room wasn't very clean on my check in. I had to wipe down things. There was hair on walls and toilet. Dried food on cabinets in kitchen. Light switches dirty and bedroom door had something red dried on it.
Stayed 3 nights in May 2024

6/10 Okay

John

Disliked: Cleanliness
Accommodations were good but the bathroom had a urine smell and I called about it but no one came to try to clean it.
Stayed 4 nights in May 2024

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice landscaping, clean rooms friendly staff easy check in. Would stay again
Stayed 4 nights in May 2024

8/10 Good

Beatriz

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location. Found blood in one of the bed sheets
Stayed 3 nights in May 2024

10/10 Excellent

Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to many famous areas
Stayed 4 nights in May 2024

10/10 Excellent

Suad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time
Stayed 3 nights in May 2024

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Ted

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in May 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey quiet property, the staff very nice and the areas is beautiful
Stayed 3 nights in Mar 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Yaquelin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back to stay here again.
Stayed 4 nights in May 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

6/10 Okay

Robert

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Desk staff is accommodating. Don't appreciate the parking pass system.
Stayed 6 nights in Apr 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and complete. Bed comfortable.
Stayed 1 night in May 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Lindsey

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mystic Dunes is the epitome of resort! My husband and 2 children (4 and 18 months) and I just stayed for a week. It was HUGE, beautiful and most importantly CLEAN!! The staff was very accommodating and very nice! The room we orginally booked was not available so they upgraded us and it was beautiful! The room was huge and more apartment like then hotel room. It was all very clean and well kept. We visited 2 of the 4 pools and they also were very clean and well kept. I loved that I could text the front desk with sny concerns or questions. They text almost everyday to make sure we had everything. I told my husband before we even left that i couldnt wait to go back. Its 15 mins to DW and close to a walmart which is always a plus!! Would HIGHLY recommended
Stayed 5 nights in May 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s helpt
Stayed 1 night in May 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this property and would definitely stay here again. Our condo was beautiful.
Stayed 4 nights in Feb 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Leamsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Front Desk on May 27, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Carlos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love these place swimming pools clean has 4 pools nice place I would recommend
Stayed 2 nights in May 2024
Response from etx-LillVazquez on May 24, 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

4/10 Poor

Waleed

Traveled with family and small children
Disliked: Cleanliness, staff & service
I stayed for six nights at Mystic Dunes Hilton Vacation Resort and was disappointed with the service. Despite the promise of room service, my suite wasn't cleaned and the bed wasn't made during my four-day stay. Additionally, the Hilton program I attended was a very bad experience. Overall, I would rate my stay as zero out of five.
Stayed 6 nights in May 2024
Response from Front Desk on May 23, 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Enjoyed the size of the room, the amenities, including the pool with water slide.
Stayed 3 nights in May 2024
Response from Front Desk on May 23, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 6 nights in May 2024
Response from Front Desk on May 22, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had no complains about the property. Good price for a last minute trip.
Stayed 4 nights in May 2024
Response from Front Desk on May 22, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

8/10 Good

Shabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything wish the property had late check out option
Stayed 2 nights in May 2024
Response from Front Desk on May 23, 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 Excellent

Alejandro

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on May 23, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Tameka

Traveled with family and small children
Liked: Amenities
I loved everything about the resort.
Stayed 4 nights in May 2024
Response from etx-LillVazquez on May 21, 2024
Thank you for taking the time to complete and return our survey. Your comments are valuable to us and we appreciate you taking the time to describe your experience.

10/10 Excellent

Dorahnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was A1 we were very satisfied.
Stayed 3 nights in May 2024
Response from Front Desk on May 22, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

2/10 Terrible

Michele

Response from Front Desk on May 22, 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

10/10 Excellent

Leyanis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Kay on May 21, 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 Okay

Tania

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed 4 days, and in those 4 days our keys would not work. We called Saturday for someone to come and fix the key cards, because they would not work at the gate, the foiger door, and the apartment door. The first time they brought us new keys, but it only worked to open the apartment door. We had to leave to buy food, and when we came back, the security guard wasnt there anymore and the only way to get in was using the key card to open the gate. It didn't work. If is wasn't because another car came, and we sneaked in, we would of had to sleep in our car. Then on Sunday, same thing happened. My mom, my sister and I had our own keys, and none of our keys worked again. Thankfully we had a neighbors next to our apartment that let us in through the foiger door, but the keys did only worked for the apartment. I literally called 4 times to guest services, and each time they said they would send someone, and no one came. I guess everyone had the day off. I will never go back here.
Stayed 3 nights in May 2024
Response from Kay on May 21, 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!! I checked in on the 16th of May, and was in the property for 2 days. I was there for business, not pleasure. The first thing that was awesome was Gabrielle who checked me in, so pleasant and professional, she was truly sincere when she let me know that anything I needed to contact her immediately. I checked out on Saturday m, where Sharlene was so pleasant and shared with me the opportunity to return and maybe become a club member, emphasizing that I am under no obligation!! The property is amazing - I loved the suite: it was so clean and everything that is needed - having a complete kitchen, living room and dining room was the best! Even the pots and pans, and silverware and plates were neatly stacked, it was unreal!! I am definitely coming back with my family. Looking forward to having an amazing time.
Stayed 2 nights in May 2024
Response from Kay on May 21, 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando

10/10 Excellent

darryl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the size of the villas.. everyone sleep comfortable.
Stayed 2 nights in May 2024
Response from Kay on May 21, 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Love that it's always clean
Stayed 3 nights in Feb 2024
Response from Kay on May 21, 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Excellent

TOMMY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it's always clean.
Stayed 3 nights in May 2024
Response from Kay on May 21, 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando.

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful except for the tv in the 2nd bedroom. It only had 6 cable channels
Stayed 2 nights in May 2024
Response from Kay on May 21, 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Jermaine, Kissimmee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with your family. Very affordable
Stayed 2 nights in May 2024
Response from Kay on May 21, 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with family, friendly options
Stayed 2 nights in May 2024
Response from etx-LillVazquez on May 19, 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

6/10 Okay

Romany

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in May 2024
Response from Kay on May 21, 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing from check in to check out! Will be back.
Stayed 2 nights in May 2024
Response from etx-LillVazquez on May 19, 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

8/10 Good

Diego Rodrigo Mercado

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
N
Stayed 7 nights in May 2024
Response from etx-LillVazquez on May 19, 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in May 2024
Response from etx-LillVazquez on May 19, 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

10/10 Excellent

Besaida, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from etx-LillVazquez on May 19, 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

6/10 Okay

Kumar

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very old and poor land scraping
Stayed 6 nights in Apr 2024
Response from Kay on May 21, 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was nice and clean, remotes for the tv’s didn’t work( had to make adjustments on the tv) and the hot and cold water were switch around. You think this would get fix rather than people having to call or make the changes themselves, being a Hilton.
Stayed 3 nights in May 2024
Response from Kay on May 21, 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

FELECIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nadine on May 18, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated, and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and safe by the privacy to enter
Stayed 6 nights in May 2024
Response from Front Desk on May 16, 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.