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Reviews of Galleria Palms Hotel

2.5 out of 5
Galleria Palms Hotel
3000 Maingate Ln, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 2233 out of 3825 reviews" "
Rating 8 - Good. 1044 out of 3825 reviews" "
Rating 6 - Okay. 327 out of 3825 reviews" "
Rating 4 - Poor. 142 out of 3825 reviews" "
Rating 2 - Terrible. 79 out of 3825 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t come with high expectations but to my surprise they exceeded them. The staff was helpful my room was clean and the beds were comfortable. The breakfast was appreciated and good. I would come back for this experience any day!
Stayed 3 nights in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
Thanks Joya for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, the staff and service and how clean you found the hotel. Please come back and see us again very soon.

4/10 Poor

Jesus Alberto

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel demasiado caro para la poca calidad y el aspecto de sus espacios
Stayed 3 nights in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. We will bring it to the ownerships attention that you thought the hotel was too expensive for the quality of the guest rooms and the public areas. We wish you well in your future travels.

10/10 Excellent

Genevieve

Traveled with partner
Liked: Amenities
Very nice and cozy hotel. I love it so much
Stayed 3 nights in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
Thanks Genevieve for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how nice you thought the hotel was and how much you loved it. Please come back and see us again very soon.

8/10 Good

Yenis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The bathroom in the room needs an upgrade.
Stayed 5 nights in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
Thanks for the review, we will mention to the ownership your comments about how the guest room bathrooms need to be renovated. We hope to see you again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay, will def stay there again
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
Thanks Marvin for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how wonderful your stay was. Please come back and see us again very soon.

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before so I knew what to expect. I was sorry to hear that Angie is no longer there, but Erin was as nice and I look forward to staying there again.
Stayed 3 nights in May 2024
Response from Management Galleria Palms Hotel on May 27, 2024
Thanks Alice for the 5 star review, we will pass on your kind words to Erin. We hope to see you again soon.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall the property was a nice place to stay.
Stayed 3 nights in May 2024
Response from Management Galleria Palms Hotel on May 27, 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

Luis Omar

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good time there, excellent value for the money
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on May 27, 2024
Thanks Luis for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how excellent you found the value for the money in our hotel. Please come back and see us again very soon.

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

Viviem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on May 28, 2024
Thanks Viviem for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to magic kingdom and the other parks. Clean and nice place. Basic breakfast choices. I’ll stay there again
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 26, 2024
Thanks Daniela for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how clean and nice you found our hotel, our hot complimentary breakfast buffet and how close our location is to magic kingdom and the other parks. Please come back and see us again very soon.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy drive to Disney World or take their shuttle. LOTS of good dining near. Great breakfast included
Stayed 7 nights in May 2024
Response from Management Galleria Palms Hotel on May 26, 2024
Thanks Barry for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how easy you found your drive to Disney from our location and how great you found our breakfast. Please come back and see us again very soon.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great Rooms latge and comfortable. Breakfast was good except eggs were very salty.1 elevator was not working so the wait to get on board was long. Good locationfor us. We will be back.
Stayed 4 nights in May 2024
Response from Management Galleria Palms on May 25, 2024
Thanks Kathy for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, how large and comfortable you found our rooms, how convenient you found our location. We will monitor the salt on the eggs thank you for the comment. due to a back order unfortunately we're experiencing a minor delay with the elevator service, we apologize for the experience you had with our elevator wait. Please come back and see us again very soon.

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was great. Their breakfast was exceptional. I highly recommend this hotel.
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 25, 2024
Thanks Phyllis for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how great you found the attetion and service in our Hotel, how exceptional you found our hot complimentary breakfast. Please come back and see us again very soon.

10/10 Excellent

Lynn, Champlin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the property were very friendly and accommodating with our large group of 60 people. Rooms were clean. The management arranged to open breakfast 30 minutes early to accommodate our group and our need for leaving the property early in the morning. I will gladly return again with just my family.
Stayed 1 night in Mar 2024
Response from Management Galleria Palms Hotel on May 24, 2024
Thanks Lynn for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how great you found the attetion and service in our Hotel, how clean you found our rooms. Please come back and see us again very soon.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Other than a minor gripe about the safe not working. Being fixed and failing again straight away, it was excellent.
Stayed 5 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 22, 2024
Thanks for the review, we will check out the concern you mentioned in the room again. We hope to see you again soon.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Employees were Nice and accommodating
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on May 21, 2024
Thanks Gabriela for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked the staff and service. Please come back and see us again very soon.

10/10 Excellent

Filiberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good, quite and excellent services.
Stayed 2 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 20, 2024
Thanks Filiberto for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how much you liked the staff and service. Please come back and see us again very soon.

10/10 Excellent

Madeline

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on May 19, 2024
Thanks Madeline for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how great you found our service. Please come back and see us again very soon.

8/10 Good

william

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 19, 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

LAKISHA

Liked: Property conditions & facilities
The staff was very nice and the location is perfect!
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 19, 2024
Thanks LAKISHA for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how nice you found our staff and how perfect you found our location. Please come back and see us again very soon.

10/10 Excellent

Yohandy

Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on May 18, 2024
Thanks Yohandy for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

8/10 Good

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay, as it is very close to the parks.
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on May 19, 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
La atención es súper buena,
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 19, 2024
Thanks Clara for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how great you found the attetion and service in our Hotel. Please come back and see us again very soon.

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management Galleria Palms Hotel on May 18, 2024
Thanks Gigi for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2024
Response from Management Galleria Palms Hotel on May 16, 2024
Thanks Luis for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Heidi, Vega Baja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and quiet. Great location! Perfect if you are using Uber/Lyft. About 30 minutes from/to airport. Just 5 minutes from Animal Kingdom, about 20 min to Epcot or Hollywood Studios. hour. I paid less than $10 in the morning to Animal Kindom and a little more than $20 when park closed. Price will depend on the hour, you will pay less in the mornings and more when park closes. Nice, friendly staff. Special thanks to Leo at the front desk, very helpful and professional. Included breakfast was really convenient, there were always eggs, pancakes, bagels, toasts, cereals, cofee, juice, etc., everything was good and never too crowded. I didn't use the pool but it was big and looked nice. CVS and a big Gift Store are next door. You can also find many places to eat at walking distance. If you have a car there is a Walmart very close. I would absolutely stay again.
Response from Management of the Galleria Palms Hotel on May 14, 2024
Thanks Heidi for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our complimentary hot breakfast buffet, our staff and service, how clean you found the hotel, our location and you found value by staying here. We will pass on to Leo your kind words about him. Future guest will appreciate your tips about Uber and the many surrounding shops and restaurants. Please come back and see us again very soon.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Only complaint is pillows were hard and skinny. Overall get property .
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 13, 2024
Thanks Mary for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how clean you found the hotel and how quiet it was. As an FYI, we do keep different types of pillows at the front desk. Please come back and see us again very soon.

10/10 Excellent

Yves, Levis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, friendly and always willing to help. Room very good, breakfast excellent and different every day. Good size lunch room for morning breakfast. Other restaurants walking distance. I travel a lots and in Orlando it’s my good to place for Disney theme park. Good pricing, location, location and location. YC
Stayed 9 nights in May 2024
Response from Management Galleria Palms Hotel on May 13, 2024
Thanks Yves for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how Friendly and helpful you found our staff, how good you found our rooms,how excellent you found our free breakfast buffet and how convenient you found our property for the parks. Please come back and see us again very soon.

2/10 Terrible

APRIL

Disliked: Staff & service, amenities, property conditions & facilities
From the get go, the staff, RUDE. I didn’t get her name, not a smile, not a hello, or welcome. Smelled funky in the hotel, asked for a first floor, she gave me a 2nd. Elevator super slow, Take the stairs. Breakfast is a joke, even the bananas were bad. Checking out, same rude gal as checking in. She didn’t even look up at me, you can tell she likes her job, I said here are my Keys, she looked at me and took them. I looked down at her, and she was cutting her nails! That’s why she was so busy. Resort fee? Not sure what that was for? Free parking? 1 small pool. I would stay away from this place.
Stayed 2 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 13, 2024
Thank you taking the time to write your review. We apologize for the inconveniences you faced with our Front Desk Agents. We will speak to our Front Desk Agents about your service; as we do expect all of our staff to be outgoing and friendly to all of our guests. Please know your feedback had been shared with our team and our Front Office Supervisor will make immediate improvements. We are sorry we could not locate you on the 1st floor, we only have a limited amount of rooms located there. The hot complimentary breakfast buffet each day has rotating items, and we are sorry it was not up to your expectations. We wish you well in your future travels.

10/10 Excellent

Matviy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 13, 2024
Thanks Matviy for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on May 13, 2024
Thanks Linda for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, free breakfast, free shuttle to Disney World, easy parking and 10mins drive to Disney World.
Stayed 4 nights in May 2024
Response from Management Galleria Palms Hotel on May 11, 2024
Thanks Sheena for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how clean you found our hotel, our free breakfast buffet, our free shuttle service to the parks, our easy parking space and how close our property is to the parks. Please come back and see us again very soon.

10/10 Excellent

Jose, CORONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family friendly Hotel. Very well maintained and convenient location for visiting attractions.
Stayed 5 nights in May 2024
Response from Management Galleria Palms Hotel on May 11, 2024
Thanks Jose for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how well maintained you found our hotel and how convenient you found our location for the theme parks. Please come back and see us again very soon.

10/10 Excellent

Robert, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management Galleria Palms Hotel on May 11, 2024
Thanks Robert for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Kelly, Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Breakfast was good. Would stay again.
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 11, 2024
Thanks Kelly for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how good you found our hot complimentary breakfast. Please come back and see us again very soon.

10/10 Excellent

Kewan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leo is very friendly, will be back
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on May 10, 2024
Thanks Kewan for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our our staff and service. We will mention to Leo your kind words about him. Please come back and see us again very soon.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location if you are going to Disney’s theme parks. Very affordable.
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on May 9, 2024
Thanks Sandra for the 5 star review, we are happy you enjoyed your stay with us. Thank you for mentioning how much you liked our location and you found value by staying here. Please come back and see us again very soon.

10/10 Excellent

Shaurie

Liked: Staff & service, property conditions & facilities
great
Stayed 7 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on May 10, 2024
Thanks Shaurie for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

fatima zahra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, welcoming and helpful. The hotel and the room were comfy and clean. I loved my stay and will come back again, thank you
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 8, 2024
Thanks Fatima for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our staff and service and how clean you found the hotel and our rooms. Please come back and see us again very soon.

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel excellent staff. Good breakfast clean rooms. Would definitely stay here again
Stayed 8 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on May 8, 2024
Thanks John for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, our staff and service and how clean you found the hotel and our rooms. Please come back and see us again very soon.

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service
This family friendly hotel is very convenient if you're planning most of your activities in the Disney area, free breakfast is very good, free parking and staff are very attentive too. Property conditions is a bit old compared to similar price options, renovations may be needed soon to update the decor and facilites.
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 8, 2024
hanks Arturo for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our hot complimentary breakfast buffet, our complimentary parking, our staff and service and our location. We will mention to the ownership your comments about the hotel needs to be renovated. Please come back and see us again very soon.

10/10 Excellent

dominic

Great value near Disney World
Stayed 1 night in May 2024
Response from Management of the Galleria Palms Hotel on May 8, 2024
Thanks Dominic for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property for its price, you have shuttles to the parks for free and a good breakfast everyday even things to go. Cookies every afternoon. The area around it it’s super convenient walking distance to a lot of fast food restaurants and cvs. Also 2 car rentals.
Stayed 5 nights in Apr 2024
Response from Management of the Galleria Palms Hotel on May 9, 2024
Thanks for the review, we hope to see you again soon.

4/10 Poor

Tomeka, Somerset

Traveled with family and small children
Disliked: Amenities
The front desk simply did not answer the phone so all communication with the staff was conducted in person. The television did not work. The room was clean however the hotel could use an upgrade.
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on May 8, 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. We will check out the concern you mentioned in the guest room.Our front desk is staffed 24 hours a day 7 days a week. We will look into the concern you mentioned about the phone. We wish you well in your future travels.

10/10 Excellent

Mirta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was satisfy with the service
Stayed 2 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 7, 2024
Thanks Mirta for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked the staff and service. Please come back and see us again very soon.

6/10 Okay

John

Traveled with family
Liked: Staff & service
We were disappointed with the conditon of the bathroom. It is older and in poor condition. In need of upgrading. Otherwise Hotel over all was clean and convenient. So I give it a 3 out of 5
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 7, 2024
Thanks for the review, we will mention to the ownerships your comments about the outdated guest bathroom and it needs a renovation. We hope to see you again soon.

4/10 Poor

Agnaldo

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To expense for not even Average comfort,
Stayed 1 night in May 2024
Response from Management Galleria Palms Hotel on May 6, 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so,. We wish you well in your future travels.

10/10 Excellent

Dawn Robyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. The staff was very helpful and courteous. The hotel was quiet and clean and everything worked as expected. The complimentary continental breakfast was convinient and had something for most taste.
Stayed 3 nights in May 2024
Response from Management of the Galleria Palms Hotel on May 6, 2024
Thanks Marieke for the review, we are happy you enjoyed your stay with us.Thank you for mentioning how much you liked our complimentary hot breakfast buffet,how clean you found the hotel and how much you liked our staff and service. Please come back and see us again very soon.

10/10 Excellent

Ronny Youxay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024
Response from Management Galleria Palms Hotel on May 5, 2024
Thanks Ronny for the 5 star review, we are happy you enjoyed your stay with us.Thank you for mentioning how great you found our location. Please come back and see us again very soon.