Ratings based on 1,069 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
Good
by A verified traveler
Posted May 26, 2024 on Expedia
Was able to get some needed rest and catch up on some shopping 😃
by A verified traveler
Posted May 25, 2024 on Expedia
Great place to stay!
by A verified traveler
Posted May 24, 2024 on Expedia
by A verified traveler
Posted May 22, 2024 on Expedia
Very large cockroach in the bathroom. Yogurt on the floor in front of elevator lobby area and bags of trash next to the garbage bin 3rd floor next to elevator. There was a family that played chase their kid up and down the hallway. Mentioned to the staff was told politely we are a family hotel. Too bad great location.
Comment from Hotel Management
May 23, 2024 by BWPLBV, Hotel Management
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the concerns you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we sincerely apologize for falling short of your expectations.
by A verified traveler
Posted May 20, 2024 on Expedia
The people at this hotel were super shady. Was woken up at 5am with a massive screaming fight in the room next door. Just awful. Called front desk to call the police and nothing was done. We had to wait it out.
Comment from Hotel Management
May 21, 2024 by BWPLBV, Hotel Management
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the unpleasant experience you encountered during your recent stay at our hotel. Your comfort and well-being are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.We sincerely apologize for the disturbance caused by the disruptive behavior from the neighboring room. Our team strives to maintain a peaceful environment for all our guests, and we regret that we were unable to address the situation promptly and effectively. Please know that we take incidents like these very seriously, and we will be reviewing our procedures to ensure a more proactive response in the future.We understand that your stay was marred by this unfortunate incident, and we appreciate your patience and understanding during this challenging time. Your feedback serves as a valuable reminder of the areas where we need to focus our efforts to enhance the overall guest experience.If your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with the exceptional service and comfort that you rightfully deserve. Please don't hesitate to reach out to us directly so that we can make amends for the inconvenience you experienced.Thank you once again for bringing this matter to our attention. We hope to have the chance to welcome you back and restore your faith in our hotel.Warm regards,
by A verified traveler
Posted May 19, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by BWPLBV, Hotel Management
Have a great day.
by A verified traveler
Posted May 14, 2024 on Expedia
Great place
Comment from Hotel Management
May 15, 2024 by BWPLBV, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed our location, breakfast, and the cleanliness of your room. We strive to provide a comfortable and pleasant experience for all our guests, and we're delighted to hear that we succeeded with your stay. We hope to welcome you back again soon!"
by A verified traveler
Posted May 14, 2024 on Expedia
Comment from Hotel Management
May 18, 2024 by BWPLBV, Hotel Management
Looking forward to welcoming you back soon!
by A verified traveler
Posted May 14, 2024 on Expedia
The rooms did not have enough lights. They only had two lights between a bedroom and living room. The room was very spacious and overall fairly good. Breakfast was workable. Need bigger dining area based on number of people that were staying. Staff was good and accommodating. Property was fairly clean.
Comment from Hotel Management
May 15, 2024 by BWPLBV, Hotel Management
"Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you found the room spacious and overall fairly good, and that you found our staff accommodating. We apologize for any inconvenience regarding the lighting and the dining area size. Your comments have been noted, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future."
