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Reviews of Hilton Garden Inn Ocean City Oceanfront

3 out of 5
Hilton Garden Inn Ocean City Oceanfront
2800 Baltimore Ave, Ocean City, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1114 reviews" "
Rating 8 - Good. 279 out of 1114 reviews" "
Rating 6 - Okay. 97 out of 1114 reviews" "
Rating 4 - Poor. 46 out of 1114 reviews" "
Rating 2 - Terrible. 42 out of 1114 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vernon

Traveled with partner
Liked: Amenities, property conditions & facilities
The renovations are impressive.
Stayed 2 nights in May 2024

10/10 Excellent

Leslie

Liked: Staff & service, amenities, property conditions & facilities
I was familiar with this property when it was the Dunes, but WOW the renovations the Hilton has done has made this property outstanding!! First off the decor, with attention to small details is just incredible and so welcoming! The entire property is well maintained and very clean! The STAFF is so personable and accommodating! HUGE shoutout to Sales Mgr Sally Foster for being so friendly and helpful! They will definitely go out of their way to answer any questions and even show you around! They’re local to the area and can give you so many great suggestions of things to do, eat, etc…beachfront and access to the beach, pool, fitness center with great equipment (even a Peloton bike)! Lots of outdoor seating to relax! They even kept the Dunes rocking chairs! Parking is easy! Great restaurant with happy hour! No negatives about this place at all!! Will definitely be back!!
Stayed 3 nights in May 2024
Response from Melanie on May 11, 2024
We loved having you here. Thank you for the kind words. We hope to see you again soon.

10/10 Excellent

Zeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good experience!
Stayed 3 nights in Mar 2024
Response from Melanie on May 11, 2024
Thank you for the 5 out of 5 we hope to see you again soon.

8/10 Good

Herawaty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front, walkable to/from dining selections, parking was plentiful. The hotel was purchased from the previous owner by the Hilton hotel chain, and was renovated inside and out in 2023.
Stayed 1 night in May 2024
Response from Melanie on May 11, 2024
Thank you for the 4 out of 5 review. We hope to see you again soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to have had a handheld shower. That seems to have been removed since my last stay. There was some dog feces on the property outside and on the beach. In house dining was not a great option as they seem to be woefully understaffed at the restaurant. The room was very clean, quiet and comfortable. The location is fantastic. The staff were very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Melanie on May 11, 2024
Thank you for your feedback. We hope to see you again soon and will make those improvements to make it even better for you.

8/10 Good

Storm

Stayed 2 nights in Apr 2024
Response from Melanie on May 11, 2024
thank you for the 4 out of 5 we hope to see you again soon.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and helpful. Room was beautiful and the view was spectacular
Stayed 4 nights in Apr 2024
Response from Melanie on May 11, 2024
Thank you for the 5 out of 5 review we hope to see you again soon.

4/10 Poor

pam

Traveled with family
Disliked: Staff & service, amenities
Desk staff was unfriendly and not helpful when asked a question. The cafe and coffee shop were not open and we counted on that for the morning when we left. There was no room service and In order to place a take out order I had to go down to the restaurant and wait or go go back down in 15-20 min. Not the worst thing but not what I expected from a Hilton. Also the pet fee was not listed on website and was a bit pricey it was u expected but what was I gonna do ?? The dog fee was more than half the cost of room
Stayed 1 night in Apr 2024
Response from Melanie on Apr 16, 2024
I am sorry that you were not treated appropriately by the desk staff, I wish I would have known when you were here so we could have corrected the problem. Our pet fee is standard across all Hiltons and I will work with the people in charge of the website to have it posted more clearly on there. There was complimentary coffee set up since the coffee shop was closed.

10/10 Excellent

Changsuek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility looked quite new with nice bathroom. All of the rooms facing ocean. One down side is the room maintenance is every other day but you can any time for tiwels or others.
Stayed 2 nights in Mar 2024
Response from Melanie on Apr 9, 2024
Thank you for the 5 out of 5 rating. Glad that you enjoyed your stay. I hope that you come and visit us again soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melanie on Apr 9, 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Toni Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melanie on Apr 9, 2024
Thank you for the 5 out of 5 rating. We hope to see you again soon.

10/10 Excellent

Alfred

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 1 night in Mar 2024
Response from Melanie on Apr 2, 2024
Thank you

10/10 Excellent

Zaria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Welcoming staff!
Stayed 2 nights in Mar 2024
Response from Melanie on Mar 29, 2024
Thank you for your kind words. We are glad that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Sheela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time my family is traveling with our fur baby, this is the first pet friendly hotel for us so we are a bit anxious. The hotel is very clean, our room is very nice with an oceanfront view and pet friendly, the whole ambience makes us feel relaxed and comfortable even with our fur baby with us, easy access to beach area for an early morning walk, jog or playtime with our pup. We will be back again.
Response from Melanie on Mar 29, 2024
Thank you for your kind words. We appreciate that you enjoyed your stay with us. It is wonderful that we allow dogs and that your dog was able to be comfortable and enjoyed playing on the beach. We hope to see you again soon.

10/10 Excellent

Manjusha, Chantilly

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, location, staff
Stayed 2 nights in Mar 2024
Response from Melanie on Mar 29, 2024
Thank you for your kind words! Glad you had an amazing stay.

10/10 Excellent

Jean

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the end of the boardwalk. Room was clean and comfortable with a spectacular view of the ocean
Stayed 3 nights in Mar 2024
Response from Melanie on Mar 29, 2024
Thank you for your kind words! We hope to see you again soon.

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, property conditions & facilities
clean and updated rooms
Stayed 2 nights in Mar 2024
Response from Melanie on Mar 29, 2024
Hope that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Joshica

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they have an indoor pool and oceanfront views. The rooms were a nice size and clean. The hotel is beautifully decorated and the parking is easy. The breakfast service was slow and we didn't have a good dinner. The bartender gave my husband a glass with a chip in it and then second glass had lipstick stains. We waited almost an hour before we found out they didn't have the menu item I ordered and then my daughter found a hair in her food. Overall we had a great stay but unfortunately we won't be returning to the restaurant.
Stayed 2 nights in Mar 2024
Response from Melanie on Mar 29, 2024
I am sorry about the service you received int he restaurant. We are working to improve our restaurant operations and I hope that the next time you are in you give us another chance in the restaurant.

10/10 Excellent

Quontell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was EXCELLENT!! I loved the stay! I definitely will only choose this hotel when i visit again.
Stayed 1 night in Mar 2024
Response from Melanie on Mar 18, 2024
Thank you so much for your kind response. We are happy that you enjoyed your stay with us. Looking forward to seeing you again soon.

2/10 Terrible

Samson

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Melanie on Mar 29, 2024
We are sorry that your experience was less than stellar. We hope that you give us another chance and you can have that great experience next time.

6/10 Okay

Patricia

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
There was no trash emptied for the 3 days we were there. Also, we requested some housekeeping at check in and never received anything without 3-4 follow ups at the front desk. There was no sense of urgency for anything including toilet tissue and when the staff discovered you booked through a third party it was quite obvious that your stay was not important to them. Lastly, there were multiple foxes living in the dunes and the property with no warning. There were several instances when we were less than 6 feet from them as they were on the decks and walkways on the oceanfront.
Stayed 3 nights in Mar 2024
Response from Melanie on Mar 16, 2024
I am sorry that you had such a bad experience at our hotel. No matter who you book through we always try to treat all of our guests the same. As a matter of fact the only people who know you booked through a third party would be the person who checked you and we don't disclose that information with everyone. Those pesky foxes, we had signs up and the city told us that we had to take them down as it was their responsibility to put them up since it is a public beach, so we complied with their request, unfortunately there really is nothing that we can do about them walking on the beach and we try our best to keep them off of out decks, but it doesn't always work out. I am sorry that your stay was less then stellar and I hope that you will give us another try to make it right.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
WE wanted a quite winter get-away, just listening to the ocean outside the door. Quite, clean, convenient
Stayed 2 nights in Mar 2024
Response from Melanie on Mar 13, 2024
Thank you for your great review! We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here!!
Stayed 2 nights in Feb 2024
Response from Melanie on Mar 2, 2024
Amy we are so glad that you love it at the Hilton Garden Inn Ocean City. Hope to see you again soon and make sure you tell all your friends how much you enjoyed your stay!

10/10 Excellent

Vadim L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Melanie on Mar 2, 2024
Thank you for your feedback!

10/10 Excellent

Sarah M

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Melanie on Mar 2, 2024
Thanks for saying that our hotel is very nice! I hope that you come back and see us again soon!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melanie on Mar 2, 2024
Thanks for the 5 out of 5 rating. We hope to see you again soon

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melanie on Mar 2, 2024
Thanks for your amazing review. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from Melanie on Mar 2, 2024
Thank you for your positive feedback. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Lindi

Stayed 2 nights in Feb 2024
Response from Melanie on Mar 29, 2024
Thank you for the 5 out of 5 rating. We are glad that you had an amazing experience with us.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean Front at a great off season rate.
Stayed 1 night in Feb 2024
Response from Melanie on Mar 2, 2024
Glad that you enjoyed your Ocean front view. Hope to see you again soon.

10/10 Excellent

Joyce, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Melanie on Mar 2, 2024
Thank you for your positive review. We hope to see you again soon.

10/10 Excellent

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Newly refurbished. Customer service was amazing, love the stay
Dining area
View from room
Stayed 2 nights in Feb 2024
Response from Melanie on Mar 2, 2024
LaTonya,What beautiful pictures you have taken of the hotel and the sunrise. The view really is breathtaking. I am glad that you loved your stay and we hope to see you again soon.

2/10 Terrible

Elbert

Stayed 2 nights in Feb 2024
Response from Melanie on Mar 29, 2024
We are sorry that your experience was less than stellar. We hope that you give us another chance and you can have that great experience next time.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Didn't get what we paid for....
It was difficult from the beginning. We had a reservation for a King-size accessible room. We arrived right at check-in time, 3pm, and was told there were no more King-size beds and no accessible rooms. We ended up in a room with 2 queen beds (felt like double). We asked about price difference, there was none, My hisband was very persistent and we finally ending up with a $20 credit! I needed the accessible room, which is why we reserved it. The clerk at the desk didn't seem to care about anything- the reservation change, the need for accessibility, etc. It was supposed to be an anniversary celebration which started off on a bad note. We love Hilton hotels, and stay there as much as possible, but we have never been treated with such disregard. We will never stay at that hotel again,
Stayed 1 night in Feb 2024
Response from Beverley on Feb 5, 2024
I'm sorry, you feel this way. By no means you were disregarded. I tried my best to accommodate your stay and the only rooms we had available were Q2 rooms. I did upgrade your room to a higher floor and deducted the cost of that upgrade. I was unaware that this was your anniversary, if I had known we could have sent wine or something to your room to accommodate for your inconvenience. Again, please accept my apology

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Aigner

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Jarvis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really don’t know where to begin with this place! With it being an ocean front property, newly renovated, and in a prime location… the hotel speaks for itself. What deserves to be talked about is the staff and the vibe, the heartbeat of any establishment. The staff is NOTICEABLY personable, friendly, and accommodating. From the front desk, managers, housekeeping, and restaurant staff.. they are all top tier. It almost has bed and breakfast vibes, you feel like the only guests! They remembered us, from just a short stay around Christmas. That just meant a lot. The expansive back porch feels like home, easy access to the beach, clean rooms, and awesome amenities! I just can’t say enough good things about the place. Thank you OC Hilton Garden Inn, we now lovingly refer to you as “our little beach house”. Thank you for being better than the rest!
Stayed 2 nights in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Reginald, Laurel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this feel like our second home!
Stayed 2 nights in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quite, the staff was friendly and helpful when I messed up my reservation days,
Stayed 2 nights in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, but I do miss the ambience how it was prior to the new owners and complete renovation.
Stayed 2 nights in Nov 2023
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

4/10 Poor

Crystal

Traveled with family
Disliked: Staff & service
Not Worthy Of The Hilton Name
Could have stayed somewhere much cheaper for the same service and comfort but got sucked in by the “Hilton” name. When we checked in their computers were down so they couldn’t confirm my payment method but said they would call me once they get their systems running. Well, I got that phone call at 10PM when I was sleeping. Shampoo/ Conditioner bottles don’t get restocked between customers so mid shower I found out the condition was not replenished so I had to wash my hair with no conditioner. The rooms were no smoking but the smell of weed reeked through the hallway and into our room. Customer service didn’t care and showed no interest in any of our concerns.
Stayed 3 nights in Jan 2024
Response from Melanie on Mar 2, 2024
Crystal, I am sorry for all of the inconveniences that you faced while staying at the hotel. I understand that it can be frustrating to not get the expected service that you have come to know and love when staying at a Hilton property. We have so many improvements that we have made in the last few months that I can only hope one day you will give us another try. I am going to take this feedback and share it with my staff so that we can improve and make everyone's stay better.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I booked an oceanfront room for my birthday. It's not huge, but extra special. Has everything we need plus a beautiful view!
Stayed 1 night in Jan 2024
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn OC Team on Jan 12, 2024
Dear Joseph, thank you for your feedback on your most recent stay with us, we appreciate your time and look forward to seeing you again!

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn OC Team on Jan 12, 2024
Dear Barbara, thank you for taking a moment to leave a review for us! We deeply appreciate your time and feedback and we hope to see you again in the future!

10/10 Excellent

Concella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn OC Team on Jan 12, 2024
Dear Concella, thank you for your feedback on your most recent stay with us, we appreciate your time and look forward to seeing you again!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn OC Team on Jan 12, 2024
Dear Lisa, thank you for taking a moment to leave a review for us! We deeply appreciate your time and feedback and we hope to see you again in the future!

2/10 Terrible

Alexander

Stayed 2 nights in Dec 2023
Response from Melanie on Mar 2, 2024
I am sorry that you felt that our hotel is only worth a 1. I am hoping to take your experience and share it with my staff. If you could elaborate that would be great. We have made many improvements in the last month and so I am hoping that you will give us another try.

10/10 Excellent

Tung Heng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Beverley on Feb 5, 2024
Thank you for choosing us. We welcome you,