Terrace/patio

Reviews of Sonesta Emeryville - San Francisco Bay Bridge

3 out of 5
Sonesta Emeryville - San Francisco Bay Bridge
5555 Shellmound Street, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1003 reviews" "
Rating 8 - Good. 242 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints. convenient location
Stayed 3 nights in May 2024

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Television in tooms were a bit out datted for the amoumt of money they charge per night better television
Stayed 1 night in May 2024

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a reservation for 1 room. 4 people were sharing it. I was told I could only have 1 room key! What? Crazy. They said if they gave out more than that to each reservation that they would run out of plastic key cards. I was still charged the "resort fee" or whatever the additional fee is per night(about $35 per night. 3 of us left and 1 person was staying behind. They needed to meet the food delivery person, but did not have the key to get back in the room...I told her to call the front desk and I was sure they could have someone get you back into the room. The front desk said NO...What??? If you can't give enough keys to everyone, you need to accommodate better. Also, in order to park your car and get into AND out of the parking lot, you need a key.... It was a frustrating stay to say the least.
Stayed 2 nights in May 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very nice area
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Javier, it's delightful to read about your experience at Sonesta Emeryville - San Francisco Bay Bridge. We pride ourselves on our fantastic location and we're glad this contributed to your positive experience. We hope to welcome you back on your next visit to the area.Best regards,Sonesta Emeryville

10/10 Excellent

Sun, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located across from Bay Street Shopping Center
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
Sun, thank you for your wonderful feedback about your stay at the Sonesta Emeryville - San Francisco Bay Bridge. We're delighted that you found our location convenient, making your shopping experience easier. We hope to welcome you back on your next visit to the area!Best regards,Sonesta Emeryville

8/10 Good

Thierry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access and safe environment. Breakfast was skimpy. No fruit, and very overcooked scrambled eggs. Good coffee
Stayed 1 night in Apr 2024
Response from Customer Service on May 5, 2024
Thierry, it's wonderful to hear you appreciated Sonesta Emeryville's convenient location and felt secure during your stay. We're also glad you found the coffee to be enjoyable. As we aim to consistently improve, your feedback regarding the breakfast is valuable and will be shared with our food and beverage team for evaluation. It would be our pleasure to welcome you back for a more satisfactory culinary experience.Best regards,Sonesta Emeryville

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We forgot to pack an item when we left and the staff sent the item back to us via FedEx.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Randall, it's wonderful to hear that our team at Sonesta Emeryville - San Francisco Bay Bridge was able to assist in returning your left-behind item. This kind of attentive service is something we take great pride in. We look forward to hosting you again in the near future. Safe travels until then!Best regards,Sonesta Emeryville

10/10 Excellent

Samuelu

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible front desk service and support
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Samuelu, your praises for Sonesta Emeryville - San Francisco Bay Bridge are greatly appreciated, particularly your acknowledgment of our front desk team. We pride ourselves on providing remarkable service and support. We look forward to your next visit.Best regards,Sonesta Emeryville

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its property appears clean and convenient to many shopping options nearby.
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 29, 2024
Arthur, it's wonderful to hear you appreciated Sonesta Emeryville - San Francisco Bay Bridge's cleanliness and convenience to diverse shopping options. We aim to provide a prime location for our guests to enjoy. We hope your stay was nothing less than excellent. Thank you!Best regards,Sonesta Emeryville

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Olga, it seems like your review was left blank. Nevertheless, we're glad you rated Sonesta Emeryville - San Francisco Bay Bridge favorably. If there is any specific feedback or memorable encounters, feel free to share at your convenience. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville

6/10 Okay

Shonda

Business traveler
Average
Stayed 3 nights in Feb 2024
Response from Customer Service on Apr 26, 2024
Shonda, thank you for taking the time to share your feedback. We understand that your experience at our venue wasn't all you hoped it would be. We continuously strive to improve and your observations provide valuable guidance. Your next visit should offer a better experience, as we implement improvements based on guests' feedback.Best regards,Sonesta Emeryville

10/10 Excellent

Cherie

Stayed 4 nights in Mar 2024

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service
Excellent location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Lani, thank you for your wonderful feedback. We're thrilled to hear that you enjoyed the prime location of Sonesta Emeryville - San Francisco Bay Bridge. We appreciated your stay and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville

6/10 Okay

Mary

Liked: Staff & service
It was okay. The bar was closed f-Sun. The coffee in the room isn’t good and there’s plastic waste.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Mary, thank you for taking the time to share your feedback. We understand your desire for a more varied schedule for the bar and will take it into consideration. Regarding the in-room coffee, we're continuously sourcing better products to enhance our guest's experience. Additionally, we appreciate your concern about plastic waste and are actively seeking solutions to lessen our impact. We hope to have the opportunity to deliver a better experience on your next visit.Best regards,Sonesta Emeryville

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. We where just driving though and not was a nice place to stay for the night
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Roxanne, it's wonderful to know you found Sonesta Emeryville - San Francisco Bay Bridge to be a comfy stop during your travels. We hope to be your preferred choice when you're on the road again. Safe travels until then!Best regards,Sonesta Emeryville

10/10 Excellent

Yoon jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Yoon, thank you for choosing to stay at Sonesta Emeryville - San Francisco Bay Bridge. We're pleased that your overall experience went well and our hotel seemed to meet your expectations. We hope to welcome you back on your next visit to the San Francisco Bay area.Best regards,Sonesta Emeryville

10/10 Excellent

Hadnet k

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Hadnet, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and for rating us so highly. It's wonderful to hear you enjoyed your stay and we hope to welcome you back for another great experience in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Stephan

Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for the fantastic rating, Stephan!It's outstanding you had such a wonderful experience at Sonesta Emeryville - San Francisco Bay Bridge. We care about the satisfaction of our guests. We can't wait to see you again soon!Best regards,Sonesta Emeryville

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Reginald, thank you for rating Sonesta Emeryville - San Francisco Bay Bridge. We are thrilled to know your stay with us was good. Please do not hesitate to share detailed feedback next time as it helps us improve. We hope to host you again in the future.Best regards,Sonesta Emeryville

2/10 Terrible

Haruko

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Haruko, we've noticed your rating and feel disappointed that your visit didn't go as expected. We strive to offer an exceptional experience to all our guests. We would appreciate it if you can share more details about your stay. This aids us in identifying areas for improvement. Your feedback is crucial in helping us enhance the quality of our service, and for that we thank you. Please don't hesitate to revisit us, and we will do our utmost to ensure your next stay is better.Best regards,Sonesta Emeryville

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Anthony, we're thrilled to hear you appreciated the excellent customer service at Sonesta Emeryville - San Francisco Bay Bridge. Our team members strive to deliver a memorable experience. We hope to welcome you back in the not-so-distant future.Best regards,Sonesta Emeryville

10/10 Excellent

Tiffany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Tiffany, thank you for your wonderful review! At Sonesta Emeryville - San Francisco Bay Bridge, we are thrilled to hear that our team members were welcoming and that you found the cleanliness to your satisfaction. We appreciate your feedback and look forward to your next stay with us.Best regards,Sonesta Emeryville

10/10 Excellent

Ayana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a good view.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Ayana, we're thrilled you enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge. Our team takes pride in providing memorable experiences paired with picturesque views. Your kind words will be shared with our team. Thank you for choosing us, we are looking forward to hosting you again.Best regards,Sonesta Emeryville

8/10 Good

Celia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was big.. quiet and parking was convenient. Check was fast and man who help me so nice and accommodating. Great service overall.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Celia, it's wonderful to hear you experienced great service and appreciated facilities like the spacious bathroom and convenient parking at Sonesta Emeryville - San Francisco Bay Bridge. We're also pleased to know that the quick check-in process and our accommodating team member added positively to your hotel experience. We value your feedback and hope to host you again in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Rebecca

Traveled with family
The pool and hot tub
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Rebecca, it's wonderful to hear you found enjoyment in the pool and hot tub at Sonesta Emeryville - San Francisco Bay Bridge. Thank you for sharing your positive experience. We're looking forward to welcoming you back for another relaxing stay.Best regards,Sonesta Emeryville

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Joshua, your high rating for Sonesta Emeryville - San Francisco Bay Bridge is greatly appreciated! We're thrilled you enjoyed your stay and look forward to your return in the future.Best regards,Sonesta Emeryville

6/10 Okay

Randall

Traveled with partner
Liked: Cleanliness, staff & service
It was pretty average. Not great, not terrible.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Randall, thank you for taking the time to share your thoughts. It seems your stay was satisfactory, albeit not exceptional. We're committed to making our guest experiences memorable and regret that we did not meet that mark during your visit. We hope to have another opportunity in the future to offer you a more superior experience.Best regards,Sonesta Emeryville

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel conveniently located near a fun mall.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Tracy, it's wonderful to hear that you regarded Sonesta Emeryville - San Francisco Bay Bridge as very agreeable and enjoyed its proximity to the nearby shopping center. We strive to provide an optimally situated and comfortable environment for our guests. Your feedback is greatly appreciated. We hope to welcome you back soon!Best regards,Sonesta Emeryville

10/10 Excellent

Katie

Traveled with family
Great staff and very comfortable and clean!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Katie, it's wonderful to hear of your positive experience at Sonesta Emeryville - San Francisco Bay Bridge. We're thrilled our team members met your needs and you found comfort and cleanliness to be prevalent throughout your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Quame

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Quame, it's delightful to learn you found the Sonesta Emeryville - San Francisco Bay Bridge to be an impressive establishment. We appreciate your kind words and hope to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Brenda, it's wonderful to know you had a fantastic experience at Sonesta Emeryville - San Francisco Bay Bridge. We are always thrilled to receive a perfect score rating. We hope your travels will bring you back soon. We are eager to ensure your next stay is just as enjoyable.Best regards,Sonesta Emeryville

10/10 Excellent

Bailee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 26, 2024
Bailee, it's wonderful to see a perfect rating following your stay at Sonesta Emeryville - San Francisco Bay Bridge. We truly appreciate you choosing our hotel and we hope to welcome you back in the future. Thank you for your trust and support.Best regards,Sonesta Emeryville

8/10 Good

Kathleen

Nice staff. Small room, but good for the price.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Kathleen, thank you for sharing your experience at Sonesta Emeryville - San Francisco Bay Bridge. We're delighted that our team members made a positive impression and that you found our accommodations to be a good value. We hope to have the opportunity to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Alicia, Ukiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Alicia, thank you for awarding a remarkable score for Sonesta Emeryville - San Francisco Bay Bridge. Your support is much appreciated and it’s wonderful to know you enjoyed your stay. We eagerly anticipate your next visit.Best regards,Sonesta Emeryville

6/10 Okay

Mary

Disliked: Cleanliness, amenities
The room was dirty. Counters, floors, toilet. Some of the staff is not very friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Mary, we regret particularly to hear about the cleanliness of your room and the less-than-pleasant encounter with some of our team members. We strive to uphold the high standards of cleanliness and hospitality for which we are known. Your feedback is vital in assisting us to improve our services further. We appreciate you taking the time to share your experience and hope to have another opportunity to show you our commitment to exceptional service.Best regards,Sonesta Emeryville

2/10 Terrible

SINDY

Disliked: Staff & service, property conditions & facilities
It looks like there has been new staff added to this hotel I been staying at this location over 2 years and I just had the worst stay and my credit card was charged for extra charges I still don't know about nor did they let me know during my stay, I prepaid all my stays in advance for accounting reasons since my job pays for them but this last stay was a let down in addition to their outdated amenities always being out of service,
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Sindy, it's disappointing to hear that your most recent stay did not meet your expectations. We regret that you encountered issues with unexpected charges and are committed to resolving this matter. Please reach out to our front desk team for a detailed explanation. We acknowledge your comments about our amenities requiring updates and are continually making efforts to improve these areas. Despite this experience, we hope you will consider giving us another chance to provide the exceptional service you've come to expect from us over the years.Best regards,Sonesta Emeryville

4/10 Poor

Philip, erie

Liked: Staff & service
Disliked: Cleanliness
I was told that I would be charged "destination fee of almost $30 per day. This is not reflected in the Expedia rate and was a total surprise. I believe this chain (Sonesta) is being sued by patrons and congressional legislation on this issue has been proposed
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
We appreciate you taking the time to share your feedback, Philip. Expedia pulls information directly from our website. The Destination/Resort fee is reflected across all booking channels. The hotel/brand/company is not under any litigation or legal action related to it's fees or operations.Best regards,Sonesta Emeryville

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our time was great! Staff were Awesome!!!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
James, we're thrilled to hear you had an excellent experience at Sonesta Emeryville - San Francisco Bay Bridge! Your kind words about our wonderful team members truly brighten our day. Looking forward to welcoming you back on your next trip to the Bay Bridge area.Best regards,Sonesta Emeryville

10/10 Excellent

Andrea Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Thanks for the perfect rating, Andrea!We're pleased to hear that you have fully enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Best regards,Sonesta Emeryville

6/10 Okay

Mary

Have stayed at this property many times over the past 15-20 years as I visit family in the area. It is aging and housekeeping was especially poor this time. But the location is good.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Mary, it's great to hear that you have chosen to stay with us many times over the years. We appreciate your feedback on areas requiring improvements, such as housekeeping, and rest assured that this is being looked into. We're glad to hear you appreciate our strategic location. We look forward to making your future stays even better.Best regards,Sonesta Emeryville

8/10 Good

Thomas G

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Thank you for the great rating, Thomas!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Emeryville - San Francisco Bay Bridge. We'd like to share an even better experience with you soon.Best regards,Sonesta Emeryville

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Thank you for sharing your perfect rating with us, Alicia!It's wonderful to see how much you appreciated your time at Sonesta Emeryville - San Francisco Bay Bridge! We want everyone to feel right at home at Sonesta Emeryville - San Francisco Bay Bridge. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!Best regards,Sonesta Emeryville

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Nathan, thank you for taking the time to share your positive feedback regarding Sonesta Emeryville - San Francisco Bay Bridge. Our team takes great pride in their work and we're thrilled you appreciated the property. We can't wait to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Mayra

Disliked: Staff & service, property conditions & facilities
The room was smelling bad
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Mayra, we regret to hear about the unpleasant scent you encountered in your room. This is certainly not the usual standard we strive for. Rest assured, our team is taking appropriate actions to address this issue to prevent it from happening in the future. We hope to have the pleasure of welcoming you back under improved circumstances.Best regards,Sonesta Emeryville

6/10 Okay

Paulette

Traveled with partner
Liked: Staff & service
Disliked: Amenities
I did not like that i was charged another 50 $ when i got to the hotel.that should have been said when i booked the room. There was no handy cap parking. This morning had to go out for food they were so slow in the kitchen.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Paulette, it's disheartening to hear that your stay didn’t completely meet your expectations. Concerning rates and additional reservations fees, we aim to be transparent in all our communications and apologize for any confusion. Regarding convenient parking, we strive to accommodate all our guests' needs. Your comments regarding breakfast service timings are noted and we'll work on enhancing our efficiency. Thank you for your feedback; we hope to have another opportunity to better serve you in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, property conditions & facilities
Although it’s overlooking a major highway, the hotel rooms are super quiet thanks to double-pane windows. Staff is very helpful, location is great for shopping and overall, good value for the price.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Kelly, it's great to hear that you found tranquility in your room at Sonesta Emeryville - San Francisco Bay Bridge, despite its proximity to a bustling thoroughfare. We're also pleased our team members were accommodating, and that you appreciated the convenient location. Your recognition of our good value is appreciated! We eagerly await your next visit.Best regards,Sonesta Emeryville

10/10 Excellent

MILE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth operation
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Mile, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Emeryville - San Francisco Bay Bridge!Best regards,Sonesta Emeryville

8/10 Good

Kiyana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Kiyana, it's great to hear that you had a satisfying experience at Sonesta Emeryville - San Francisco Bay Bridge. We're grateful for your rating and we look forward to serving you again in the future.Best regards,Sonesta Emeryville

10/10 Excellent

FELICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Thanks for the fantastic rating, Felicia!It's outstanding we could exceed your expectations during your stay at Sonesta Emeryville - San Francisco Bay Bridge. We're all looking forward to your next stay with us.Best regards,Sonesta Emeryville

10/10 Excellent

RoseMary

Liked: Property conditions & facilities
Enjoyed are stay
Response from Customer Service on Feb 10, 2024
Rose, it's wonderful to hear you had a pleasant stay at Sonesta Emeryville - San Francisco Bay Bridge. Providing an enjoyable visit is always our aim. Come back soon!Best regards,Sonesta Emeryville