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Reviews of Residence Inn by Marriott Oakland Downtown

3.5 out of 5
Residence Inn by Marriott Oakland Downtown
1431 Jefferson Street, Oakland, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 57 out of 80 reviews" "
Rating 8 - Good. 15 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed spacious room. I noticed the grout in the bathroom needed cleaning but otherwise very clean room.
Stayed 1 night in May 2024
Response from Elle on May 12, 2024
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean hotel with excellent staff. Unfortunately, it’s in downtown Oakland and there are a lot of homeless outside. However, my dad was in the Kaiser hospital and we wanted to be close. This was an excellent place to stay to be close to the hospital.
Stayed 3 nights in Apr 2024

8/10 Good

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area around the property is fairly deserted at night.
Stayed 3 nights in May 2024

2/10 Terrible

Ana Luiza Ferreira

Traveled with group
Disliked: Amenities, property conditions & facilities
I would love to tell about my miserable experience in suits inn Marriott in Oakland, rude staff , lied marketing They said parking available but you gotta pay 50$ vallet per night, because the area is kinda dangerous. I said rude staff ? Poor breakfast Very expensive and nothing in return, never again
Stayed 2 nights in May 2024

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place to stay if you need to be in the area. It is clean and the staff is very helpful. My family member was having surgery in Oakland so we needed to be close by.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shanelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most clean property I’ve seen in regards to the room. Close to transportation.
Stayed 3 nights in Jan 2024

6/10 Okay

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking only and super expensive
Stayed 1 night in Apr 2024

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Staff was nice and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for business at State offices.
Stayed 1 night in Apr 2024

10/10 Excellent

Keinu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Muzhgan

Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Hello Deborah, Thank you for the perfect rating score about your experience at our property.

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with this property, it was super clean and super cute. The room had everything I needed, it was big and comfortable. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 24, 2024
Dear Tracy,Thank you for your wonderful feedback about your stay at our property. We hope to see you again soon.

10/10 Excellent

Faith

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 21, 2024
Dear FaithThank you for your lovely rating of our property. We truly appreciate your feedback and hope to see you again soon.

10/10 Excellent

Shelley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic choice, suite has a full kitchen. Hotel is modern and exceptionally clean. All the staff I've encountered have been professional and friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
Dear Shelley, Thank you for your lovely rating of our property. We truly appreciate your positive feedback about your experience with our staff. We are super happy to hear you enjoyed your room and your stay. We hope to see you again soon.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 2, 2024
Hello Abraham,Thank you for your wonderful rating of our hotel. We truly appreciate your feedback and hope to see you again soon.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, updated, mostly appears brand new, good neighborhood. Safe street parking.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello Rex, Thanks for staying with us. We appreciate your feedback and the perfect rating score about your stay. We hope to see you again soon.

10/10 Excellent

Francisco Quintanar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very courteous and receptive. The facility and the rooms are new and very clean. The only downside was there is no parking structure for self parking. The only options was valet parking for 59.00 per day, plus tip of course. Would love to stay there again. Frank, Orange County QuinnsYourPI.com
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello Quintanar, Thanks for staying with us. We appreciate your feedback and the perfect rating score about your stay. We hope to see you again soon.

4/10 Poor

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had no idea that it would cost me an additional $60 to park my car. I booked through Hotels.com and it would’ve been nice to know this ahead of time I travel quite a bit for business. The hotel itself was nice but just it was somewhat of disappointment to learn that I had to pay $60 to park my car.
Stayed 1 night in Feb 2024

8/10 Good

LuQuada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 17, 2024
Hello LuQuada,Thank you for the wonderful rating we truly appreciate you taking the time out of your day to leave feedback about your stay!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Front Desk on Jan 17, 2024
Thank you for the wonderful rating we truly appreciate you taking the time out of your day to leave feedback about your stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again next time I do a show at the Fox!
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 14, 2024
Hello Jeff, Thank you for the wonderful rating. We truly appreciate the feedback. We hope to see you again soon at our lovely property

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 14, 2024
Hello Teri, Thank you for the wonderful rating. We truly appreciate the feedback. We hope to see you again soon at our lovely property.

10/10 Excellent

mahalia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and its location! Nice staff, valet parking is so convenient, good housekeeping. Great breakfast each morning. And beautiful view from our room! This hotel is now my go to for Oakland, CA!
Stayed 9 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear Mahalia ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating and positive comments, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 31, 2024
Hello Jennifer,Thanks for staying with us. We appreciate your feedback and the perfect rating score about your stay. We hope to see you again soon.

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying
Very nice.
Stayed 1 night in Dec 2023
Response from front desk on Jan 8, 2024
Dear Rowena ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

LaCynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far, every time I’ve stayed here, the stay has been wonderful. When I am in the area I will reserve here again. Thank you
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear LaCynthia ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating and great comments, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very courteous and friendly staff, along with a great room made our stay amazing! Will definitely recommend!
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear Salvador ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating and great feedback, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk on Dec 18, 2023
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sangramsingh, Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Front Desk on Dec 20, 2023
Dear Sangramsingh. Thank you for the excellent rating of your stay at our hotel. We hope to see you again soon.

10/10 Excellent

Ledora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front Desk on Dec 18, 2023
Dear Ledora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
So easy to check in early! Great staff!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 18, 2023
Dear Shauna,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown locale close to BART. Rooms are excellent.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 18, 2023
Dear Dave,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Makaylia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 18, 2023
Dear Makaylia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating score, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

LaCynthia

Stayed 2 nights in Nov 2023
Response from Monic Cisneros on Dec 5, 2023
Hello Ms. Lacynthia, We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

10/10 Excellent

Gregorio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was súper nice, breakfast is great, staff was súper nice... but the area around the area isn't as well maintained.
Stayed 4 nights in Nov 2023
Response from Monic Cisneros on Dec 5, 2023
Hello Mr. Gregorio,We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

10/10 Excellent

Fermin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Easy staff to work with
Stayed 6 nights in Nov 2023
Response from Monic Cisneros on Dec 5, 2023
Hello Fermin,We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the new property
Stayed 1 night in Nov 2023
Response from Monic Cisneros on Dec 5, 2023
Hello Mr. Charles,We appreciate your feedback and are delighted to know you enjoyed our stay. we look forward to seeing you again.

10/10 Excellent

Dr J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Some of the best customer service I have ever experienced. Early check in was greatly appreciated as we had been awake since 3:30 am for an early flight. Upon entering or leaving the building we were always warmly greeted. The hot breakfast was incredible and the gym was excellent. And it was in a beautiful part of Oakland with easy walk to restaurants and Lake Merritt. We had a fantastic stay.
Stayed 3 nights in Nov 2023
Response from Monic Cisneros on Dec 5, 2023
Hello Dr. J,We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay!
We were in town for a wedding, the room was spacious; comfortable king bed and spacious studio with kitchen and fridge. Continental breakfast available and bar around the lobby. The only downside was the $50 per night valet parking- for Oakland I think that is a bit extra. Overall the stay was great.
Stayed 2 nights in Nov 2023
Response from Reina on Dec 3, 2023
Hello Ingrid! We are so happy to hear your stay with us was amazing! We do our very best to make sure our guests feel welcomed and reading your positive feedback is encouraging! Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

James

Stayed 16 nights in Oct 2023
Response from Reina on Dec 3, 2023
Thank you for staying with us and I'm happy to see you enjoyed your stay at our hotel! We look forward to seeing you again soon!

10/10 Excellent

Daniel, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Britt on Oct 17, 2023
Greetings, Daniel!Thank you so much for providing feedback about your recent stay with Residence Inn by Marriott-Downtown Oakland. We are so happy that you enjoyed your visit! We hope to host you again soon. Best Regards,Residence Inn by Marriott- Downtown Oakland

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Britt on Oct 10, 2023
Greetings, Robert!Thank you so much for providing feedback about your recent stay with Residence Inn-Downtown Oakland. We are so happy that you enjoyed your visit! We hope to host you again soon. Best Regards,Residence Inn by Marriott- Downtown Oakland

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great! ❤️
We were in town for Cal parents weekend, to spend time with our daughter. She missed our fur baby terribly so we brought our pooch along. When we first drove up, I wasn’t sure. The area didn’t look great, BUT it ended up being a great stay. The staff was wonderful and accommodating. From Shayla who checked us in, the man who helped me get ice to all the valets that helped us- they all surpassed my expectations. We forgot the valet key to our electric car so we complicated the process but they accomplished us so we did not have to find street parking. Thank you all so much.
Stayed 2 nights in Oct 2023
Response from Britt on Oct 9, 2023
Greetings, Maria!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This one of best hotels that I have stayed at in a while. Good location. Great staff Good rooms. Comfortable and affordable
Stayed 1 night in Oct 2023
Response from Britt on Oct 9, 2023
Greetings, Roger!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Great Service
Great location, right in the center of downtown, plenty of places to eat close by but most of all, I loved the staff. They were all so friendly and helpful. Very nice rooms, clean, I highly recommend!
Stayed 3 nights in Sep 2023
Response from Britt on Oct 9, 2023
Greetings, Gurpreet!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

4/10 Poor

Mandolin

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Horrible service
The hotel seemed very nice, but I believe since we booked 3rd party we got the room directly across from the elevator. I tried to call the service desk to ask for a new room, no one answered. When it was time to go to sleep, we tried to close all the black out curtains and we were unable to close one all the way. When the sun came up, it lit the room up as if it were daytime. We tried to make coffee in the in room coffee maker in the morning. The in room coffee maker did not work. As I checked out, I let the front desk know about all of the problems, she was a it rude and asked if I had called to let them know. I had, but no one answered. Very disappointed. The only real positive is that the hotel was walking distance from the Fox Theater where we went to see a concert.
Stayed 1 night in Sep 2023
Response from Britt on Oct 9, 2023
Greetings, Mandolin!Thank you for visiting AC Hotel/Residence Inn by Marriott. Your valued feedback is appreciated and we hope to host you again soon. Best Regards,AC Hotel/ Residence Inn by Marriott Downtown Oakland

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stated one night for a concert. It’s literally a 4mins Uber ride to the Fox Theater. Pro: the front staff, valet staff, and bar staff were very friendly and helpful. Rooms were very new, clean, and bed was very comfortable! And lastly, breakfast was super good! Con: hotel is located in an area that looks very sketchy. There is only one restaurant (vegan) around the corner and a convenience store across the street. Not much else to eat around and requires at least a 15-20min walk through sketchy neighborhoods just to find other restaurants. Even though the hotel says they have a restaurant, it’s more like they offer appetizers at high price values which is a shame because they can really capitalize on this given that there is hardly any restaurants nearby.
Stayed 1 night in Sep 2023
Response from Britt on Oct 9, 2023
Greetings, April!Thank you for visiting AC Hotel/Residence Inn by Marriott. Your valued feedback is appreciated and we hope to host you again soon. Best Regards,AC Hotel/ Residence Inn by Marriott Downtown Oakland

8/10 Good

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Britt on Oct 9, 2023
Greetings!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Britt on Oct 9, 2023
Greetings, Marguerite!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland