The Westin Resort Nusa Dua, Bali

5.0 star property
Beach spa retreat walking distance from Bali International Convention Center

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Westin Resort Nusa Dua, Bali

2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas
Exterior
Sports bar, garden views, open daily
Suite, 1 Bedroom (Private Pool) | Living area | LCD TV
Lobby
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Kawasan Pariwisata Nusa Dua, BTDC Lot N-3, Nusa Dua, Bali, 80363
  • Popular LocationBali Nusa Dua Convention Centre2 min walk
  • Popular LocationBali Collection Shopping Centre7 min walk
  • Popular LocationNusa Dua Beach14 min walk
  • AirportDenpasar (DPS-Ngurah Rai Intl.)20 min drive

Most relevant reviews

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Room options

Westin, Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 818 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 926 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

Premium Room, 2 Double Beds (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 517 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 1841 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 1 Bedroom (Private Pool)

Highlights

Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 926 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 1550 sq ft
  • Sleeps 6
  • 2 Double Beds

Family Suite, 2 Bedrooms (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 1259 sq ft
  • Sleeps 5
  • 2 Double Beds

Westin, Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 926 sq ft
  • Sleeps 5
  • 2 Double Beds

Family Suite, 2 Bedrooms

9.1/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Sofa bed
  • 1259 sq ft
  • Sleeps 5
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed (Balcony)

8.8/10 Excellent

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Garden View

9.5/10 Exceptional

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed, Pool View

9.3/10 Wonderful

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Garden View

8.6/10 Very Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Nusa Dua

Located near the beach, The Westin Resort Nusa Dua, Bali is in BTDC neighborhood and is connected to the convention center. Pasifika Museum and Bali Nusa Dua Theater are cultural highlights, and some of the area's notable landmarks include Uluwatu Temple and Tegallalang Rice Terrace. Bali International Convention Center and Bali Nusa Dua Convention Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Bali International Convention Center - 1 min walk
  • Bali Nusa Dua Convention Centre - 2 min walk
  • Bali Collection Shopping Centre - 7 min walk
  • Bali Nusa Dua Theater - 11 min walk
  • Nusa Dua Beach - 14 min walk

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 21 min drive

Restaurants

  • Starbucks - 12 min walk
  • Kwee Zeen - 7 min walk
  • Club Med Bali Poolside Bar - 13 min walk
  • Tamarind Mediterranean Restaurant - 9 min walk
  • Sateria Beachside Restaurant - 12 min walk

About this property

The Westin Resort Nusa Dua, Bali

Resort near Bali International Convention Center
Located close to Bali Nusa Dua Convention Centre and Pasifika Museum, The Westin Resort Nusa Dua, Bali provides a swim-up bar, a poolside bar, and a terrace. This resort is a great place to bask in the sun with a white sand beach, beachfront dining, and beach yoga. Treat yourself to a body treatment, a deep-tissue massage, or reflexology at Heavenly Spa by Westin™, the onsite spa. The on-site seafood restaurant, Ikan Restaurant and Bar, offers lunch, dinner, and kids' meals. Yoga classes are offered at the 24-hour health club; other things to do include beach volleyball. Stay connected with free wired internet, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
Other perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, pool umbrellas, and a swim-up bar
  • Limo/town car service, buffet breakfast (surcharge), and a free area shuttle
  • Free bicycle rentals, an outdoor tennis court, and an electric car charging station
  • Express check-out, supervised childcare (surcharge), and barbecue grills
  • Guest reviews give top marks for the breakfast
Room features
All 433 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, German, Indonesian, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 13.8 km
  • Area shuttle
  • Free shopping center shuttle
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: IDR 350,000 for adults and IDR 175,450 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Hamabe Restaurant
  • Ikan Restaurant and Bar
  • Prego
  • Seasonal Tastes
  • Velada

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free crib
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 42 meeting rooms
  • Business center
  • Computer station
  • Conference center (169,488 square feet of space)

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 660000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 1000000

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 350000 for adults and IDR 175450 for children
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 450000 (one-way), (from 1 to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 660000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bali Westin Resort
Bali Westin Resort Nusa Dua
Nusa Dua Bali
Nusa Dua Westin Resort
Nusa Dua Westin Resort Bali
Westin Resort Bali
Westin Nusa Dua Bali
Westin Bali
Westin Resort Bali Nusa Dua
Westin Resort Nusa Dua Bali
The Westin Resort Nusa Dua Bali

Frequently asked questions

Does The Westin Resort Nusa Dua, Bali have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at The Westin Resort Nusa Dua, Bali?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at The Westin Resort Nusa Dua, Bali on Jun 27, 2024 start from $148.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Resort Nusa Dua, Bali pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Westin Resort Nusa Dua, Bali?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Westin Resort Nusa Dua, Bali?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Westin Resort Nusa Dua, Bali provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is The Westin Resort Nusa Dua, Bali located?

Offering direct access to the beach, this BTDC resort is connected to the convention center, steps from Bali International Convention Center and Bali Nusa Dua Convention Centre. Pasifika Museum and Bali Collection Shopping Centre are also within 10 minutes.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with partner
Liked: Amenities
The Westin Nusa Dua exceeds Westin’s global standards. Staff are some of the best customer focused people in the world. We decided to extend our stay for another week!
Stayed 5 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Iain

Traveled with family
Liked: Cleanliness, staff & service, amenities
The kids loved the kids club and pool time. We loved the restaurants
Stayed 10 nights in May 2024

10/10 Excellent

Jass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great but what makes it unique is staff . Staff is working for more than 20-25 years still so passionate and helpful . Even new staff members are so gentle and humble . The staff and there hospitality takes it to another level . Buffet is one of the best and Ikan restaurant food is amazing too . Room service is top notch , rooms are cleaned twice a day . Hotel team goes over and beyond if they know you are there for any celebration. Our room was decorated as they were aware that we were there for my hubbys bday . This was my second visit and will definitely revisit .
Stayed 5 nights in Apr 2024

8/10 Good

Ally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Traveled with group
Excellent stay
Stayed 6 nights in Apr 2024

10/10 Excellent

Michael

Traveled with group
Staff very friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Porfirio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just by the beach specially their salt water pool…..with easy access to their restaurants and very friendly people and excellent service….we will highly recommend….thank you so much for making our stay memorable and welcoming
Stayed 6 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, food, views, rooms
Stayed 6 nights in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
All staff went above and beyond excellent service so friendly would definitely recommend and return.
Stayed 5 nights in Mar 2024

10/10 Excellent

Thoa Thi Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was definitely a five star hotel. The staff were friendly and provided great customer service during my stay. Special thank you to Andre who personally assisted me whenever I had any issues. He was WONDERFUL! The Westin is blessed to have him there. The food options were excellent. We dined at most of the restaurants there and were never disappointed.
Stayed 7 nights in Mar 2024

10/10 Excellent

Chun Nei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the beach on property. Love the spa services. The staffs are very helpful, and courteous.
Stayed 7 nights in Mar 2024

6/10 Okay

Kah Hong

Traveled with family
Liked: Cleanliness, staff & service
Great service from the staff. The hotel has seen better days, quite dated. New renovation is needed in old wing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, Too many kids for the price you pay.
Stayed 3 nights in Mar 2024

8/10 Good

Ovidiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff. The largest variety of breakfast I ever experienced in my life. However, classical dishes were not that tasty. The cooks require training in Europe to get real flavours into the dishes.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sasha Dione

Stayed 4 nights in Feb 2024

2/10 Terrible

Jose

Had to cancel since my visa to travel to Bali would not make it on time. The rooms were non refundable , and I understand that, but I also prepay the breakfast buffet, they could've refund that part but didn't even when we asked with Expedia Very disappointed, it will affect my future rejection of the brand
Stayed 2 nights in Jan 2024

10/10 Excellent

Fazan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The West In Resort in Nusa Dua and was truly impressed. The ambiance was amazing, creating a perfect blend of luxury and relaxation. The hospitality of the staff was exceptional, making my stay truly memorable. The highlight was the outstanding service from the staff who went above and beyond to ensure a comfortable experience. The kids' club exceeded expectations, providing a fun and safe environment for the little ones. Overall, a fantastic stay with top-notch ambiance, hospitality, and an incredible staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Very clean
Stayed 2 nights in Jan 2024

6/10 Okay

Priyanshi

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lobby is beautiful and the location is perfect, we had a warm welcome with a drink and towel, but the rooms are pretty outdated and in desperate need of renovations. The Aircon was the biggest low. The hotel staff though were very warm and friendly and did their best to accomodate any special requests. Buffet breakfast is also expansive and pretty good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nitesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Stotra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Dec 2023

6/10 Okay

Perry

Traveled with family
Liked: Staff & service, amenities
Stayed 2N @ Westin x 3 rooms. Despite complimentary upgrade, the trade-offs were delayed in check-in (rooms only ready around 1630pm). Due to newly renovated, the rooms were dusty, locks not working and VOC smell. We only managed to settle down at around 1730H. Pools closed at 7pm so pretty much thats it to do for the day. We had dinner at Ikan restaurant. Food was pretty decent but a few of us got bitten by mosquitoes despite seated in aircon seating. At night, noticed our rooms also had few mosquitoes and my boys got a few bites again. They should have provided those insects repellent kit in each room. Breakfast spreads were good but couple of flies at some starions with no one attending. Hygiene needs to be improved. Their gym room is bad, you won't expect this standard from a 5 star hotel especially loked Westin. We had supper on 2nd night at bar lounge and thereafter our family had been vomitting and diarrhoea throughout the night till next day. We had to call for medical assistance to attend to us. To be fair, we could not conclude the root cause as our familly had dinner at Bali Collection. That said, 6 of us had dinner at Bali Collection, only 4 of us had supper that the bar. The other 2 were fine. Pros - Staffs were friendly and helpful. Hotel agreed to extend checkout time till 1600H.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mahathir

Stayed 3 nights in Dec 2023

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0