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Reviews of Motel 6 Norfolk, VA

2 out of 5
Motel 6 Norfolk, VA
853 North Military Highway, Norfolk, VA

Reviews

5.2
Rating 10 - Excellent. 144 out of 1000 reviews" "
Rating 8 - Good. 170 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 386 out of 1000 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maynor

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bad experience, the manager of the place made a mistake with us saying that we had not paid for the room and they evicted us and I lost my money. I expect a refund. He was a rude person and not at all professional. I recommend other places but not here, so please look for other places. This is a terrible place to stay
Stayed 2 nights in May 2024

4/10 Poor

ZelyAnnMarie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice Staff
Stayed 1 night in May 2024

2/10 Terrible

Ivon

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Ivon,We are disappointed to hear that your experience did not meet your expectations. We value your feedback and appreciate you bringing this to our attention. Your comments will be shared with the team for further review and improvement. Thank you for staying with us.

2/10 Terrible

Jamil

Disliked: Cleanliness, staff & service, property conditions & facilities
The main thing that I dislike about this holy spirit is I went online to Expedia and the room was 123 I went to the desk to pay and they said that it was $83 so they only took out $83 but Expedia took out $123 I find that a complete rip off and I would love to speak to a supervisor to see how I can reimburse my funds. The room had cobwebs on the wall. A lot of noise will be made around my room wee hours in the morning. Someone even knocked on my door very hard aggressively more than one waking me up out of my sleep. This was not a good experience and possibly the worst motel 6 I have ever been to
Stayed 1 night in May 2024
Response from Manager on May 27, 2024
Hello Jamil, We appreciate your feedback and apologize for any inconvenience. We recommend reaching out to our management for assistance with the billing discrepancy. Your comments regarding cleanliness and noise will also be shared with the team for improvement. Thank you for choosing our hotel, and we hope to better serve you in the future.

6/10 Okay

Steve

Its ok
Stayed 2 nights in May 2024
Response from Manager on May 25, 2024
Hello Steve,We appreciate your feedback and will use it to improve our services. Thank you for staying with us.

2/10 Terrible

Donmonique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 2 nights in May 2024
Response from Manager on May 24, 2024
Hello Donmonique, We are sorry to hear about your experience. We value all feedback and will address the concerns mentioned to enhance our services for future guests. Thank you for bringing this to our attention.

8/10 Good

Emily

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Manager on May 24, 2024
Hello Emily, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
My honest opinion of this motel is that it’s not in a great area and the overall cleanliness was not what I was expecting. It looked and smelled like they hadn’t cleaned in a while. it was a nice room, but again cleanliness was NOT up to code. The one manager I encountered was wonderful, super sweet and genuinely seemed to care about her job. It was awesome that we could have pets stay for free, but again because of it not being cleaned properly from other pets who have stayed previously, my pets were very uncomfortable with the atmosphere. I hope things turn around for this motel- It has potential, it’s just not being taken care of. :/
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Emily, Thank you for sharing your feedback with us. We appreciate your positive comments about our manager and our pet-friendly policy. We will take your cleanliness concerns seriously and address them internally to ensure a more satisfactory experience for our guests in the future. It’s important for us to provide a comfortable environment for all our guests and their pets. We hope to welcome you back in the future for an improved stay.

2/10 Terrible

Lexy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was in my room for about 2 hrs and I could barely open my door! The shower was barely clean! And I found bed bugs literally just crawling on my bed and the staff gave attitude when I asked for a refund!
Stayed 4 nights in May 2024
Response from Manager on May 23, 2024
Hello Lexy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

CHARYN

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I notified the Front Desk that my room was dirty and needed to be cleaned. I left for a function and upon return noticed that my room had NOT been serviced! I was ultimately moved to another room AFTER I complained and physically went to the Front Desk because I didn't like the way I was spoken to over the phone! I'd rather sleep OUTSIDE before staying there in the future! It would have to be a matter of life or death and even then I would NOT want to stay there!
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello CHARYN, We apologize for any inconvenience you experienced during your stay. Rest assured that your feedback will be shared with our team for further review. We aim to address any concerns promptly and professionally. Thank you for bringing this to our attention.

4/10 Poor

Chad

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
75 bucks you get what you pay for.... room that smells like smoke...2 towels one bar of jail soap
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Chad, We regret to hear about your recent experience and apologize for any inconvenience caused. We appreciate your feedback and will share it with the team for improvement. Please feel free to reach out to our management team directly to address any concerns or provide further details to assist us in enhancing our service for future guests.

2/10 Terrible

Kelly

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room and the bathroom were way to small for two adults. If I were to have taken a shower and stepped out it would have been right into the toilet. It was mis represented by the pictures of the rooms showing a microwave and fridge the whole purpose for me to get the room was to shower because I have a busted water heater at home. I didn't even shower.
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Kelly, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Our room sizes vary, and we recommend contacting us directly for assistance with choosing a more suitable option in the future. Thank you for bringing this to our attention.

10/10 Excellent

Kossi pierre

average
Stayed 5 nights in May 2024
Response from Manager on May 17, 2024
Hello Kossi pierre,We appreciate your feedback and regret to hear that your stay was not exceptional. We value all guest experiences and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Austin

Stayed 2 nights in Apr 2024
Response from Manager on May 28, 2024
Hello Austin,We're delighted to hear you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Lashawnda

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great rooms th r only issues I had was you have had is that you pay 19 extra dollar to get a room with a microwave and a refrigerator
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Lashawnda,We appreciate your feedback regarding the additional fee for certain room amenities. We strive to offer a variety of room options to cater to our guests' needs. Feel free to contact our management team if you have any further concerns or inquiries. Thank you for choosing to stay with us.

2/10 Terrible

Karla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Karla, We're sorry to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns.

8/10 Good

Marcella

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Not a bad motel it’s has plenty of food options and stores. The bed was nice and the wifi was alright. The air conditioning needs more work so does the door. I was able to hear a lot from outside cuz are for was semi cracked opened on the bottom. The area is kinda skeptical I would definitely watch my surroundings. The guy at the front desk was helpful and Nice
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Marcella,Thank you for sharing your feedback with us. We're glad you appreciated the dining options nearby and found our staff to be friendly and helpful. We'll make a note of your comments about the air conditioning and door for our future improvements. Your safety is our priority, and we encourage all guests to remain vigilant in any area they visit.

6/10 Okay

Chase

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Chase,We appreciate you choosing our hotel for your recent stay. Please don't hesitate to contact us directly with any feedback you would like to share from your experience. We value your input and would love to hear from you.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
All personal are nice and easy to get along with
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Amanda,We are pleased to hear that you found our staff friendly and approachable during your stay. It is always our priority to ensure that our guests feel welcomed and well taken care of. Your kind words will be shared with our team to motivate them further. Thank you for choosing our hotel, and we hope to welcome you back soon.

2/10 Terrible

Ryan

Response from Manager on Mar 19, 2024
Hello Ryan,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to discuss any concerns you may have had during your stay so we can address them appropriately.

4/10 Poor

Nate

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Nate, We're sorry to hear your stay didn't meet your expectations. Please don't hesitate to contact us directly with any further details on your experience so we can address any concerns.

8/10 Good

Corinda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Corinda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

SONNY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was full with strong heavy smoking smell
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello SONNY, We apologize for any discomfort you experienced during your stay. Our hotel has a strict non-smoking policy, and we will investigate this matter further to ensure it was an isolated incident. We value your feedback as it helps us improve our services for future guests.

10/10 Excellent

sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff - VERY friendly and accommodating. The property itself is dated, not a big deal, but the grounds were noisy with people and car alarms going off, people shouting etc… If you’re looking to have a good sleep, I would pick a more traditional hotel vs motel
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello sara,We appreciate your kind words about our friendly front desk staff. We take note of your feedback regarding the noise on the grounds and will address this internally for future improvements. When seeking a tranquil rest, exploring other accommodation options might provide a more suitable experience for you.

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Loren, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services. We hope to welcome you back soon for an even better experience.

8/10 Good

Sonya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: Good area location for shopping. Cons: No housekeeping, no washcloths and towels. Customer Service was excellent 👍 A lot of drama and incidents outside the building. Overall, the stay was not great but ok.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Sonya,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our excellent customer service. We apologize for any inconvenience you experienced with housekeeping and the lack of washcloths and towels. We strive to improve our services and appreciate your input. We hope you will give us another chance to exceed your expectations in the future.

6/10 Okay

Genevive

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Genevive, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to contact us directly so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Ashley,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure to have you as our guest and we appreciate you taking the time to rate your experience. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Arlene

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Arlene,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience during your time with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

4/10 Poor

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Linda, We're sorry to hear about your experience at our hotel. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues you encountered. We value your opinion and hope to have the opportunity to make it right.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Manager on Mar 20, 2024
Hello Christopher,We're delighted to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable experience at our hotel!

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Christopher,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

6/10 Okay

Tayla

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Tayla, We appreciate you choosing to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us directly. We value your input and would love to hear from you to ensure we meet your expectations in the future.

10/10 Excellent

Corinda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Corinda,We are delighted to hear that you had an excellent stay at our hotel! We hope to welcome you back again soon for another memorable experience.

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Steven,We're glad to hear that you had a positive experience during your stay at our hotel. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We value your input and would love to hear from you.

4/10 Poor

James

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The problem that I incounter was my reservation was for 12/26 - 1/2 instead of me checking in on time, i got to the hotel at 9pm with my two children and not able to check in until 4am of the 27th, because of the reservation problem at no time no one offer me a credit of anything and i had to check out a whole day early with no apologies really hurt me as a paying customer and a single father who had to sleep in his car with my children until we was able to check in. I am not happy and feel that i should receive some type of credit back to credit card.
Stayed 5 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered due to the reservation issue and for the delay in checking-in. We strive to provide excellent customer service, and it is regretful to hear that we fell short during your stay. To address your concerns regarding compensation, please reach out to our management team directly so they can assist you further.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not So Good Experience
TV remote nor TV didn't work in the first three rooms. Air Condition or Heater Unit was broken. Towels and wash cloths look a dingy colored white.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the issues mentioned to ensure a better experience for future guests. Please reach out to our management team directly, and they will be happy to assist you further. Thank you for bringing these concerns to our attention.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to fire everyone and start over it’s very horrible and all the workers including management need to go . They don’t clean any rooms , don’t fix anything that needs to be fixed , the company they keep on the premises is not a good look , the list can go on and on
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and take it seriously. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these concerns to our attention.

4/10 Poor

LuWella

Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello LuWella, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to us directly with any specific feedback, so that we may address your concerns and ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.

2/10 Terrible

Mralday

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Mralday, We are sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly to provide more details about your stay so that we can address any issues. We value your feedback and want to ensure that every guest has a positive experience.

6/10 Okay

LuWella

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello LuWella, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address any areas for improvement.

2/10 Terrible

Steven

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Steven, We're sorry to hear that your experience fell short of your expectations. Please reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Christina

Traveled with group
Disliked: Cleanliness, amenities
First off, be sure to ask about the decal for your car upon checking in because your vehicle will be towed without one. The one who checked me in didn't even bother to ask me about my vehicle or even mention anything about needing a decal and I woke up one morning to find my car "missing." Thankfully, I didn't have to pay to have it pulled out of storage because it was the employees fault for not giving me a decal and was able to get my car. The first room had black mold so I requested another room which I couldn't even open because the latch needs replaced, so I got a 3rd room. The 3rd room had not been cleaned prior to my arrival and had pee stains on the toilet, dirt inside the sink, and pube hair on one of the beds. Not to mention the floor had not been swept or mopped at all and I had to get unusable motel towels so I could clean the room myself as I didn't even want to request another room because I was just plain tired. Overall, the employees are semi approachable and checked to see if everything was alright when an ambulance had to come to take my friend to the hospital because he had multiple seizures that wouldn't stop. After everything, I didn't even stay the full trip. The vibe of the place is questionable at best and given everything that had happened, I simply couldn't even sleep and went to truck stop just so I could get some sleep. Overall, I will not stay here again and wouldn't recommend the place either.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Christina, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to emphasize that the decal policy is mentioned in our terms and conditions, which we do our best to communicate to all guests at check-in. We're sorry to hear about the issues with your room and cleanliness. We take these matters seriously and will address them with our housekeeping team. Regarding the incident with your friend, we're glad our staff was able to assist and check on their well-being. We appreciate your feedback and will use it to improve our services. We regret that you did not find your stay satisfactory, and we understand your decision to leave. We appreciate your time and hope you have a pleasant day.

2/10 Terrible

Natasha

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Natasha, We apologize for any issues or concerns you may have had during your stay with us. We value your opinion and would appreciate if you could reach out to us directly so we can address any specific feedback you may have.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great 👍
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello John,Thank you for your positive feedback on our front desk team! We take pride in providing excellent customer service and will continue to strive for your satisfaction during your next visit. We appreciate your kind words and look forward to welcoming you back soon.

8/10 Good

Rich

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Rich,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 Okay

Sue

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Rooms were just that. No fridge or anywhere to store items. Rooms were semi clean my white socks are now brown. Stayed 3 nights and never had a maid clean or bring towels.
Response from Manager on Nov 21, 2023
Hello Sue, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please note that our room amenities vary, and unfortunately, not all rooms have a fridge or storage space. We're sorry that housekeeping did not meet your expectations. Your comments will be shared with the relevant team for further improvement.

2/10 Terrible

Antwan

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Antwan,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

2/10 Terrible

Sylvia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest
I arrived at the hotel ethe price was totally different from the website, the room was nasty, stink and strange people was standing around the place . It was loud and very dirty I had to find another hotel to stay at
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Sylvia, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our management team directly to address your concerns. We value your feedback and will use it to improve our services.

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Chris,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.