评分基于 991 条真实点评
4.1 客房清洁度
4.1 服务和员工
4.0 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客 来自：china
发布日期：2019年4月27日 发布在：Expedia
GREAT HOTEL,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,, , , ,, ,,,,,,,,,,,,,,,,, ,,
酒店管理层的评论
2019年5月12日，回复：酒店管理层 Sean - Director of Rooms
Dear Traveler,
Thank you for taking the time to rate our property!
用户：真实旅客 来自：Windham
发布日期：2024年6月3日 发布在：Expedia
Property has an excellent location directly on the ocean with panoramic views. It also has a spectacular pool area with fire pits and great outside seating area.
They provide convenient parking and shuttle transportation to downtown Newport.
Lastly, the staff throughout the property was friendly, competent and accommodating.
I would recommend this property highly.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Mike
Thank you Scott for the feedback! We pride ourselves in offering the very best in hospitality to our Guests! We look forward to hosting you again in the near future! Mike
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
Although we stayed for 1 day it was great. The staff was nice and knowledgeable, they are dog friendly and the view was to die for. The breakfast was buffet-style and the option was good plus it tasted great. All in all I loved my experience of this hotel.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Mike
Awesome! Thank you Leidy! We strive to provide the very best in hospitality and we look forward to hosting your next visit to Newport! Mike
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Mike
Thank you Anvil! I saw you gave us a 4 out of 5. What could we have done better to garner a 5? Mike
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Heard mice running in the ceiling
酒店管理层的评论
2024年5月30日，回复：酒店管理层 General Manager
Dear Mike,We appreciate your feedback, and we apologize for any concerns about unwelcome visitors in the ceiling. Our maintenance team will be made aware of your comments. Should you be in the area again, we hope you'll consider coming back to see us.Warm Regards,David SmileyGeneral Manager
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
The property was recently remodeled the rooms are newer and cleaner so are the hallways and common area’s . They changed the breakfast to buffet style and now the menu is limited plus food is cold by the time you sit to eat it. The service in the rooms is very poor they do not clean the rooms only make your bed and leave towels also AC did not work the 3 days I was there they sent someone up once all though we called 3 times
酒店管理层的评论
2024年5月30日，回复：酒店管理层 General Manager
Dear Marc,Thank you for your honest review. It was a pleasure having you as our guest recently, and we appreciate your kind words about our recent renovations. However, we regret that you were not fully satisfied with your stay. Your feedback regarding the aspects of your visit that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating. Warm Regards,David SmileyGeneral Manager
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
We enjoyed our stay. The outdoor pool and grounds had us decide on booking this resort and we are glad we did!
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Mike
Thank you Danielle! We strive to offer our Guests the very best experience possible. We look forward to your return visit with us! Mike
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Mike
Thank you Jillian! We are very happy you enjoyed your stay with us and we look forward to seeing you again! Mike
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
The building, property and view were amazing. However, the wi-fi was spotty and often weak, the television channels were sparse, and the electric was downright abysmal. Plugging in the room provided Nespresso machine knocked out the power in the room. It happened twice and was informed not to use it in again. We switched rooms and the bathroom electric could not accommodate the hair dryer that was provided. The hair dryer burned out and blew the receptacle to which the button was stuck and it could not be reset until someone came to fix it. Also the trash bin in the bathroom (or elsewhere) does not come with a plastic bag. This is not hygienic for the housekeeping staff who could be exposed to unsanitary conditions. I hope management considers these comments because the property really is beautiful.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Mike
Thank you Ray for your comments. Unfortunately, our re-opening after significant renovations left us with minor maintenance issues which we have since resolved. Ray, we welcome the opportunity to host your next visit with us! Mike
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Superior service , 5 star grounds . This was my second time staying at Newport Harbor Island resort and I was again impressed with everything . Cant wait to come back .
Thank You for a fantastic experience.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Mike
Thank you Steven - very happy to hear you had a great time with us and we look forward to hosting you again - we love all our Guests - especially our repeat guests! Thank you! Mike
