Lunch and dinner served, American cuisine

Reviews of The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2516 out of 4172 reviews" "
Rating 8 - Good. 979 out of 4172 reviews" "
Rating 6 - Okay. 366 out of 4172 reviews" "
Rating 4 - Poor. 164 out of 4172 reviews" "
Rating 2 - Terrible. 147 out of 4172 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Takela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, great location and beautiful hotel
Stayed 2 nights in May 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not have the power supply/ports to support our electronic devices for charging and a refrigerator would have been a very convenient amenity we assumed would be there.
Stayed 2 nights in May 2024

8/10 Good

Luis Fernando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Director of Operations on May 24, 2024
Dear Mr. Fernando, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Damon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
VERY professional staff!! Received a surprise with courtesy perks that were provided (i.e. food per diem and liberty boat cruise)! My guest and I felt like we were at home everyday we came in for the evening while staying in Times Square = the Mecca of New York!! Highly recommended and hope to stay there again !! (One minor gripe = would have been nice to have a mini-fridge available in our room). Thank you !! Damon.
Stayed 3 nights in May 2024

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent 4 nights celebrating our son’s graduation. The hotel was a 5 minute walk away from Times Square. Times Square Eatery, Chik-Fil-A, Little Italy Pizza, Cinnabon/Auntie Annie’s, and a 7-Eleven were all conveniently just outside the doors. The hotel was mostly quiet with the exception of 1 night with noisy neighbors but a call to the front desk helped to stop it. The only negatives would be the lack of outlets in the room and the fact that our room was not ready at the 4pm check-in. Most of the outlets are covered by the beds or mirror, leaving just one easily accessible on in which we could only plug in 2 items. The desk clerk tried offering a lesser room that was “ready now” which I thought was an odd offer. Why would I opt for a room with smaller beds than the room that I paid more for just because it was ready? The room we paid for should have been ready. We were not checking in early either. We were told that we’d get a call when our room was ready but after waiting almost 40 minutes, went back up to the desk and it was ready. Not sure why we didn’t receive a call.
Stayed 4 nights in May 2024
Response from Director of Operations on May 24, 2024
Dear Michelle, Thank you for taking the time to share your detailed review. We were disappointed to read about not meeting some of your expectations and that your guestroom was not ready upon your arrival. We can understand your frustrations, and we will use your feedback to help us better our guest experience and services. Furthermore, we are sorry for the issue you mentioned in the guestroom assigned to you. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad to know our location worked out perfectly for you. We hope you will consider us again so we can provide you with the seamless hospitality and stay you should always expect from us. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Shamu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kiminyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on May 24, 2024
Dear Kiminyana, Thank you for choosing The Westin New York at Times Square and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service
Always a nice stay here great location. Property was under construction so a little inconvenient to get to the room
Stayed 2 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Director of Operations on May 23, 2024
Dear Kevin, Thank you for choosing to stay at The Westin New York at Times Square. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Yadira, HIALEAH

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from Director of Operations on May 22, 2024
Dear Yadira, Thank you for choosing us and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Erica, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the upper floors was amazing. It was near time square and the theatre area. Everything was accessible.
Stayed 4 nights in Apr 2024
Response from Director of Operations on May 22, 2024
Dear Joan, Thank you for being our guest and for sharing your gracious review of The Westin New York at Times Square. We are thrilled to know you loved our energizing views and that our proximity to Times Square and Broadway theatres perfectly suited to your needs. We hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

8/10 Good

Rhapsody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on May 23, 2024
Dear Rhapsody, Thank you for sharing the nice rating about your experience at The Westin New York at Times Square. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Jada

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel overall. No microwave or fridge in the room tho. Have to pay for it
Stayed 2 nights in May 2024

10/10 Excellent

Shandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and there will be a third! I love this place!!
Stayed 2 nights in May 2024
Response from Director of Operations on May 21, 2024
Dear Shandi, Thank you for choosing The Westin New York at Times Square again and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Charlisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating, professional and helpful. The convenience of having the shipping and receiving services on the property was helpful as well. The receptionist that consoled me affer arriving from botched business event really meant a lot to me. The housekeeping staff Belinda was the sweetest. The concierge staff were all amazing. I’ll definitely be back and highly recommend.
Stayed 3 nights in May 2024

8/10 Good

Shona Marie Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis at checkout was lovely!
Stayed 4 nights in May 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!
Stayed 3 nights in May 2024
Response from Director of Operations on May 21, 2024
Dear Sandy, Thank you for choosing us and for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing stay for our guests, and we are pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Orelvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Operations on May 21, 2024
Dear Orelvis, Thank you for the outstanding rating and for being our guest. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty to eat all around the area. Close to Broadway shows able to walk to either also shopping. Only downside was traffic if you get in a car to go anywhere. Hotel was very nice, staff was extremely helpful and knowledgeable with everything around.
Stayed 3 nights in May 2024
Response from Director of Operations on May 20, 2024
Dear Anthony, Thank you for being our guest and for your generous review of The Westin New York at Times Square. We are glad you enjoyed your time with us and that you loved our intuitively designed property and attentive associates. It was also a pleasure reading our dynamic location worked well for your plans. We appreciate all of your feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Jeremy, Selmer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, alot of dining options right there, staff was excellent , hop on and hop off bus has a stop out front
Stayed 3 nights in May 2024

8/10 Good

Elke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to Broadway shows and good restaurants and circle line cruises.
Stayed 6 nights in May 2024
Response from Director of Operations on May 20, 2024
Dear Elke, Thank you for being our guest at The Westin New York at Times Square and for your positive rating. We are glad you had a pleasant time with us and that our location in proximity to Broadway theatres, restaurants, and dozens of famed attractions perfectly suited to your needs. We loved hosting you, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Ruvimbo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with a touch of class. The bedding and beds super comfortable.
Stayed 5 nights in May 2024
Response from Director of Operations on May 20, 2024
Dear Judy, Thank you for your high rating of The Westin New York at Times Square and for choosing us. We are pleased to know you had a great stay and that you especially loved our thoughtfully crafted property and signature Westin Heavenly Bed. It was our pleasure accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

8/10 Good

Javalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 2 nights in May 2024

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Mark Bradley Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, restaurants are pricey, but lots of food options around.
Stayed 4 nights in May 2024

8/10 Good

Twyla M

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and location! It's a very clean hotel. It's walkable to great spots in Times Square. A few issues, they need to start remodeling the bathrooms. The tiles were starting to crack and fade. Also the wallpaper started peeling. I requested car service from concierge and paid $175 from JFK, one way. I expected black car service, but received basic Uber.
Stayed 3 nights in May 2024
Response from Director of Operations on May 17, 2024
Dear Twyla, Thank you for being a guest and relaying your review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates and dynamic location helped to elevate your visit. That said, we regret your disappointment with the guest room assigned to you and the additional concern outlined. We continue to receive high marks for our attentive hospitality and cleanliness, and we appreciate feedback that helps us improve moving forward. We hope to have the opportunity to host you again.Best Regards,David Weishar,Director of Operations

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Director of Operations on May 18, 2024
Dear Michael, Thank you for choosing us and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and pretty much in the center of everything. Once you enter the hotel you dont hear the city. The staff was very friendly and it was overall a great trip.
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Traveled with family
Liked: Amenities, property conditions & facilities
Close to everywhere
Stayed 2 nights in May 2024

10/10 Excellent

Melinda, Smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it!
Stayed 2 nights in May 2024
Response from Director of Operations on May 18, 2024
Dear Melinda, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

John D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on May 16, 2024
Dear John, We are delighted we exceeded your expectations for an enriching stay at The Westin New York at Times Square, and we thank you for your generous rating. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Best Regards,David Weishar,Director of Operations

10/10 Excellent

Jocelyn, Sarnia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff!
Stayed 4 nights in May 2024

10/10 Excellent

Marleine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2024
Response from Director of Operations on May 15, 2024
Dear Marleine, Thank you for being our guest and for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin New York at Times Square, and we hope to see you again soon.Best Regards,David Weishar,Director of Operations

6/10 Okay

Fernando

Traveled with family
Disliked: Property conditions & facilities
Construction going on made getting in and out confusing and inconvenient. Restaurants not very big so waiting for table was long. Dusty.
Stayed 2 nights in Mar 2024
Response from Director of Operations on May 18, 2024
Dear Fernando, Thank you for being our guest and for your review. We offer our apologies for the concerns you had during your time with us; we will share this appropriately as we continually strive to enhance our guest services. We are also sorry for the inconvenience you experienced while dining with us; we will convey this to our team, and we appreciate your feedback. Thank you again for your patience, and we hope to welcome you back for the seamless stay you deserve.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay!! Beautiful hotel in the heart of Times Square. Walking distance to so many food options and attractions
Stayed 4 nights in May 2024
Response from Director of Operations on May 14, 2024
Dear Cheryl, Thank you for taking the time to share your gracious review and for choosing us. We are glad you enjoyed your time with us and that our intuitively designed property and location in proximity to Times Square, dozens of famed attractions, and several restaurants perfectly suited to your needs. It was our pleasure accommodating you at The Westin New York at Times Square, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Stefanie, Rockville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was spacious and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Pedro

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the proximity to Times Square, yet the room was quiet at night despite all the activity nearby
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Operations on May 23, 2024
Dear Michael, All of us at The Westin New York at Times Square appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, David Weishar,Director of Operations

8/10 Good

KEVIN EDWARD

Was nice.
Stayed 3 nights in May 2024
Response from Director of Operations on May 15, 2024
Dear Mr. Edward, Thank you for your recent stay at The Westin New York at Times Square and for posting such a generous review of our hotel and associates. We enjoy welcoming travelers with our rejuvenating accommodations and thoughtful amenities, all in an inspired location in The Big Apple. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to NY.Best Regards,David WeisharDirector of Operations

10/10 Excellent

Peter

Traveled with partner
Front desk staff were amazing
Stayed 3 nights in May 2024
Response from Director of Operations on May 14, 2024
Dear Peter, Thank you for being our guest and for your generous review. We are pleased that you enjoyed your time at The Westin New York at Times Square and that our attentive front desk associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your business, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Huating

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on May 15, 2024
Dear Huating, We appreciate you taking the time to leave your generous rating regarding your recent visit to The Westin New York at Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,David Weishar,Director of Operations

10/10 Excellent

Jessica M

Liked: Cleanliness
Stayed 3 nights in May 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great. Rooms are clean. Service is good. Water temperature was very hard to control Walls are paper thin and you can hear whispers from other rooms. Makes it hard to rest and relax
Stayed 3 nights in May 2024
Response from Director of Operations on May 14, 2024
Dear Michael, Thank you for being our guest and for your review. We hope you had an overall satisfactory stay, and we are glad you liked our well-maintained guestrooms and attentive hospitality. It was also a pleasure reading our optimal location worked well for your travel plans. That said, we are sorry for the noise disturbances you experienced from nearby guests. We appreciate your feedback as it gives us valuable insight to improve our accommodations and guest experience. In the future, please know our front desk associates are always available to help make you as comfortable as possible. Thank you again for your patience, and we hope to welcome you back for the flawless experience you deserve.Best Regards, David Weishar,Director of Operations

8/10 Good

Sheba

Was a nice hotel. Great lobby.
Stayed 4 nights in Feb 2024

10/10 Excellent

Crystline

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at the Westin when visiting New York and I would definitely stay there again.
Stayed 3 nights in May 2024
Response from Director of Operations on May 14, 2024
Dear Crystline, Thank you for choosing The Westin New York at Times Square again and for your high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Nancy, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you’re visiting NY. So many things to do around This area. You can spend the day walking to so many attractions or hop on a bus and see many others. Lots of police presence so you feel very safe and comfortable.
Stayed 3 nights in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was a little uncomfortable. There was a lot of noise in the hallway and in the room next door. Overall the room was spacious and very nice. Location was great!
Stayed 2 nights in May 2024
Response from Director of Operations on May 13, 2024
Dear Linda, Thank you for being our guest at The Westin New York at Times Square and for your review. We hope you had an overall satisfactory stay, and we are glad you liked our spacious, thoughtfully crafted guestrooms and optimal location. That said, we are sorry your bed did not meet your expectations; in the future, please know our front desk associates are always available to help make you as comfortable as possible. We also offer our apologies for the inconvenience caused due to the noise disturbances; we will address this appropriately as we always strive to enhance our guest experience. Thank you again for your patience, and we hope you will return so we can provide you with the revitalizing visit you deserve.Best Regards, David Weishar,Director of Operations