8/10 Good
Rachel
Traveled with group, Business traveler
May 17, 2024
The room was great, when you go upto the rooms on the corridor it looks dated, could do with new external doors on the rooms to make communal areas smarter.
The guy at check in was great however failed to tell me he was taking city tax off my credit card (was just told it was to guarantee the room) also did not tell us we had two free items daily from drinks counter so first day we were gasping for drinks we didn’t get any, only got told on 2nd day as a colleague was checking in and none on the last day as we were out at 5.30 am - when asked if we could have our items from the day before the lady on the desk was quite rude, when checking out this morning there was a guy behind reception shouting & swearing at someone on the phone and a few people in reception! Good base to stay for NYC sights but staff need training in customer service x
Rachel
Stayed 2 nights in May 2024