4/10 Poor
Sydney
Traveled with partner
May 31, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
The first night we saw a coachroach by the bed then killed one in the utensil drawer. Called front desk, they said they hadnt seen any in a long time and we could not switch rooms as hotel ws booked solid. Maintenence came up and set traps, he was very nice. Front desk and manger only said they we sorry. Best they could do was clean room next day and switch out the plates and utensils. We did not use the kitchen part of Studio for our 5 night stay and were not compensated. When i asked for compensation manger changed subject and went back to saying sorry this happened. Both front staff and management response felt scripted. Decided not to push subject as we were made to feel cockroaches are normal in New york and we did want to ruin our trip with a fight with the hotel. For the whole stay front staff seemed indifferent. That being said the room itself was fine and the location was awesome. Close to subway and walking distance to times square etc.
Sydney
Stayed 5 nights in May 2024