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Reviews of Home2 Suites By Hilton New York Times Square

3 out of 5
Home2 Suites By Hilton New York Times Square
150 W 48th Street, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 258 out of 537 reviews" "
Rating 8 - Good. 160 out of 537 reviews" "
Rating 6 - Okay. 70 out of 537 reviews" "
Rating 4 - Poor. 30 out of 537 reviews" "
Rating 2 - Terrible. 19 out of 537 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay! Great facilities in room which was spotlessly clean - very pleasant staff, breakfast on site so helpful to start the day. Amazing location for Times Square.
Stayed 7 nights in Jan 2024
Response from Da'Von on May 16, 2024
Thank you for providing feedback regarding your recent stay at out property. We greatly appreciate you for staying with us and hope to welcome you again soon!

8/10 Good

Lise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, if you want to stay near Time Square. Elevators can be a challenge during peek times. No stair access to your room. Breakfast area is too small (unless you go at 0600) for the size of the hotel but choices are decent. Our room had plenty of space for luggage.
Stayed 5 nights in May 2024

8/10 Good

Anirban

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient location. Walk out and broadway is there. 10mins walk to Central Park. Can’t beat the location. Rooms are small but hey it’s NYC!!
Stayed 4 nights in Apr 2024
Response from Da'Von on May 15, 2024
Thank you for providing positive feedback regarding your recent stay at our property. We thank you for staying with us and hope to welcome you again soon!

10/10 Excellent

EVELYN, DERFIELD BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Karen, Bridgeport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit difficult, but we tried to eat at the busiest times. The elevators were overloaded at times.
Stayed 3 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Karen,Thank you for staying with us, we appreciate your feedback.

6/10 Okay

gisela edith rusansky, Aventura

Liked: Staff & service
Disliked: Cleanliness
El hotel tiene buena ubicación y fácil acceso a metros y caminando. En 4 noches sol 1 vez hicieron la limpieza. El personal de recepción excelente. El desayuno bastante básico pero aceptable, el personal de llimpieA del desayunador un desastre.
Stayed 4 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Gisela,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Clyde Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is very convenient, near times square and transpo to almost every tourist attraction is accessible. Hotel room is very clean, and staff are very accommodating. Will highly recommend this hotel.
Stayed 5 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Clyde,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Pat

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location. Good facilities in the room but squeezed into a small space. The lift system works sometime of the time, but not when everyone is trying to go down at the same time. The doors keep opening every floor because it doesn't recognize that the lift is already full. Breakfast is a bonus but tables are not laid out to optimise the space.
Stayed 7 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Pat,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Chloe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location near Times Square, very near to metro and easy to get around. Good price point for the facilities you get.
Stayed 3 nights in Apr 2024
Response from Jacqueline on May 12, 2024
Hi Chloe,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly.
Stayed 4 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Steven,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Terra Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jacqueline on May 6, 2024
Hi Terra,Thank you for staying with us!

8/10 Good

Maria Angelica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was the system for elevators , but not a big problem. . Also the breakfast could be more variation, seems to have everyday the same . Besides that I really enjoy the stay . Thanks
Stayed 7 nights in Apr 2024
Response from Operations Manager on May 2, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Sharmaine

Traveled with group, Traveled with partner
Great location for getting around. Hotel is newer so everything seems cleaner. Has kitchen but only 1 office chair, which isn’t very functional and very uncomfortable. Two smaller kitchen chairs would have worked well, they is room for them! Breakfast was just okay and always big lineups, between 6-7 am is best but still lineups. Rooftop at hotel is beautiful, but drinks are way over priced. Location is the best thing about this hotel!
Stayed 7 nights in Apr 2024
Response from Jacqueline on Apr 28, 2024
Hi Sharmaine,Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

James

Traveled with partner
Staff were very helpful and friendly. Room is small but very well laid out.
Stayed 2 nights in Apr 2024
Response from Jacqueline on Apr 28, 2024
Hi James,Thank you for staying with us! We appreciate your feedback.

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Jacqueline on Apr 28, 2024
Hi Eniko,Thank you for staying with us!

6/10 Okay

Henriette

Great location, close to Times Square, close to the metro. For a busy town, the room was quiet. It iwas great to have a proper microwave, a dishwasher, and a fridge. Breakfast was well provisioned, with an egg choice, sausage choice, and a potato choice each day, rotating every three days. There was bread, muffins, toast, a waffle maker, fruit. However, a couple of concerns: - as many of the other reviews already mentioned, the wait for the elevators is really long. They have this new system where it is automatically determined which elevator you should go to. However, I'd like to see the algorithm, as it isn't at all efficient. There's almost always a crowd of 10-20 people waiting in the lobby for the elevator, and long waits on the floors as well. - Even though in the room, on a sticker on the bathroom windows, it mentions that beds will be made every other day and the kitchen will be refreshed, etc... We had a 5 night stay, the beds were made once on day 4, and nothing was cleaned at all during our stay. We asked for clean sheets so at least we could refresh the beds - but only half the sheets showed up. We asked for a dishwasher pod so we could do the dishwasher, but that never showed up. We did get fresh towels twice and the garbage was taken twice as well. - I was told that the security hold can take up to 7 days to be refunded. - the breakfast area esp after 8am is very crowded and it is hard to find a table, and there can be long lineups for the food.
Stayed 5 nights in Apr 2024
Response from Operations Manager on Apr 23, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We will keep your comments in mind as we address your concerns with our team.

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, amenities
The lift system is confusing. Even they have 9 lifts. Still have to wait quite long time for the lift. Shower pressure is not great. Air conditioning fan is noisy. Worse still you can not turn it off. It will come on automatically. Breakfast is poor quality plus there isn’t enough seating. Location is great. Metro station five minutes walk away. Staffs are not friendly and give out wrong information about the transportation.
Stayed 4 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Ronald, Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, staff & service
Liked the location in Times Square. Very hard to get a table at breakfast. Dining area not big enough to accomodate everyone. Breakfast hours should be extended to 10:00 am.
Stayed 3 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Tina,Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Christopher, Princeton

Liked: Cleanliness
Disliked: Staff & service, amenities
A block away from Times Square is convenient. However the elevators in this building are horrible. You have to choose from a block of floors on a screen then the screen will tell you what elevator to go to. Often by the time you get to that elevator, the door is closing or closed. Other times you wait for three to four minutes for it to never arrive. You go to the screen again and it tells you to go to a whole new elevator. A group of us waited 14 minutes on the 23rd floor trying to get down for breakfast. The computer told us two different elevators that never came. Breakfast was just okay. On my last day they had no juice. They said the machine was making it warm. You would think a back up plan would be to buy cartons of juice and put them on ice. The management clearly doesn't have any contingency plans in place. The water was completely empty. There were 6 coffee pots and all were empty. A manager was walking around but not paying attention to any of this. So when you see Hilton touting "breakfast included" just know it's not gonna be great.
Stayed 5 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Christopher, Thank you for all your feedback. We will follow up with the breakfast team on this matter. As for elevators we do advise all guest at check in that the busiest time are from 8am - 10am. due to guest coming down for breakfast and checking out.

10/10 Excellent

Luis, Hatillo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 4 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Luis, Thank you for your feedback!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Many complained about the elevator wait however we did not feel that this was an issue.
Stayed 3 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Michelle, Thank you for staying with us! I am glad you had an amazing experience with us. We hope to see you soon.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the breakfast and I liked the rooftop bar.
Stayed 7 nights in Apr 2024
Response from Jacqueline on Apr 15, 2024
Hi Laura,Thank you for staying with us! We hope to see you back!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foldout bed worked well but the room was crowded. Got lucky checking in with a car with a spot in front. Breakfast is excellent but crowded on Sunday. Waited about 15 minutes for elevators between 8-10 AM. Location is fantastic.
Stayed 1 night in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Thomas, Thank you for staying with us, we do advise all guest that the busiest time on the elevator from 8am - 10am. Glad you enjoyed our property we hope to see you back.

10/10 Excellent

Leonid

Stayed 3 nights in Apr 2024
Response from Jacqueline on Apr 14, 2024
Thank you for staying with us.

10/10 Excellent

Elina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing ! The location the roll the breakfast and mostly the Staff !
Stayed 7 nights in Apr 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

6/10 Okay

Eva

Traveled with family and small children
Liked: Staff & service
The hotel is in a great location, the staff is approachable and helpful. What they should definitely improve is the breakfast, which is the same every day, without any variety, and the biggest minus of the hotel is the fire alarm that goes off several times a day, even at night. It's really scary because you don't know if it's a false alarm or if something is going on. In any case, it raises the stress level.
Stayed 10 nights in Mar 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have the microwave and fridge. Elevator timing a bit frustrating but overall a great stay!
Stayed 6 nights in Mar 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. So close to shows and subways bur not on the busy Times Square Main Street. We liked that it had a free breakfast. The front desk agent Sans was amazing. She answered all of our questions, gave us suggestions and every time we came back to the hotel we were greeted with her smile and asking how we were and if there was anything we needed. She deserves a raise
Stayed 5 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

6/10 Okay

Tracey

Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We are glad to hear you enjoyed your overall stay with us.

2/10 Terrible

Chris

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We paid an extra $40 for a Cityview room. All we saw were air conditioners of the buildings next to us. The hotel wouldn’t move us. They blamed Expedia and Expedia can’t help they’ll blame the hotel. Do not pay for city views at this hotel, they put me on the 13th floor. It was horrible. Housekeeping staff took six hours to bring me towels and there’s no half-and-half for the coffee. They use fake creamer.
Stayed 2 nights in Mar 2024
Response from Da'Von on Apr 4, 2024
Thank you for sharing feedback regarding your recent stay. We are saddened to learn about the inconvenience you've experienced at our property. Your comments regarding the room type/view, housekeeping staff in addition to our coffee bar will be shared with the appropriate team members as we work towards improving guest satisfaction. We thank you for staying with us and hope to welcome you again.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Mar 2024
Response from Da'Von on Apr 3, 2024
Thank you for your feedback!

8/10 Good

derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff good breakfast great location
Stayed 4 nights in Mar 2024
Response from Da'Von on Mar 31, 2024
Thank you for staying with us.

6/10 Okay

Alison

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a very basic hotel. The lobby is extremely crowded a lot of the time, wait time for the elevators is excessive. The heating/ cooling unit in our first room was extremely loud, sounded like a jackhammer. After the first night of no sleep, we were moved to a new room and the heating/cooling unit simply didn't work. Their engineer apparently "fixed" it, but it only worked for a few hours then quit again. It was too much hassle to move again, so we just sucked it up. It was tolerable because the weather was cool, but if it had been any warmer or colder outside it would have been an issue. No working phones in either room so we couldn't call the front desk about any of the issues and had to go down in person, and wait with the aforementioned crowds, every time we needed to talk to them. We wasted a lot of precious vacation time. The staff were very friendly and tried their best to help, but even the maintenance guy admitted this is a known issue and there isn't much they can do. The hotel is also missing a lot of very basic conveniences that i would normally expect from a hotel. The kitchenette is a nice bonus, for the price we paid, but i wouldn't stay there again.
Stayed 7 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

YAILENNE

Traveled with group
Liked: Amenities
Me encantó la ubicación, el desayuno y el personal muy amable
Stayed 3 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We are glad to hear you enjoyed your overall stay with us.

4/10 Poor

Heather

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, walkable distance to any attractions around Times Square. Room was proper in general, enough space for two people, closet is big and they got whole body mirror. The bathroom was clean. But the shower was not convenient, water pressure and temperature was a bit confusing to adjust. And we found unwashed utensils in the dishwasher. Waiting time for the elevator is long. Still it’s a good place to stay for a trip.
Stayed 2 nights in Mar 2024
Response from Da'Von on Mar 20, 2024
Thank you for your feedback regarding your recent stay. Your comments will be shared with our team members as we work towards improving guest satisfaction. We hope to welcome you back during your next visit to NYC!

10/10 Excellent

Mauricio

Stayed 3 nights in Mar 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Zazel

Stayed 4 nights in Mar 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, helpful and kind. Breakfast was good and the location was perfect.
Stayed 3 nights in Mar 2024
Response from Da'Von on Mar 20, 2024
Thank you for your positive feedback. We hope to welcome you again!

10/10 Excellent

Madhuri

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was good
Stayed 3 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We are glad to hear you enjoyed your overall stay with us.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome. It was a hot buffet with plenty of options. Made it a convenient way to start the day. Room was clean, staff were super helpful & friendly. I’ll stay here again for my next NYC trip!
Stayed 3 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We are glad to hear you enjoyed your room, breakfast, and the service provided by our staff.

10/10 Excellent

Isaura

Traveled with family
Liked: Amenities, property conditions & facilities
Close to Time Square great location
Stayed 4 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We are glad to hear you enjoyed your overall stay and our location.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness
Pluses: Location is great, clean, good-sized rooms for Manhattan, quiet. Cons: weird elevator system can have you frustrated and using the stairs. We waited so long that we would just use the stairs for 11th floor, but if you are high up it's going to be frustrating. Going up, you tell it what floor at a main panel in lobby and it tells you which elevator to use. Because of the way they do the elevators, your elevator stops at a bunch of floors nobody gets out at because they didn't know to get in. It's a sh*tshow. The elevators and the cramped breakfast serving area are hard to negotiate.
Stayed 4 nights in Mar 2024
Response from Operations Manager on Mar 17, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Thank you for making my stay a wonderful experience. The reception desk is incredible. From check-in to check-out the staff were professional and friendly, especially McKayla. I appreciated their ability to maintain composure with so many guests, during such a busy season. Also, the cleanliness was an added bonus. The dining areas, my floor, and the gym were always clean, pretty much spotless. I am very happy to have had the opportunity and option to tip the housekeeping, for my room (2211). Thank you H2H Suites! Sharing my best regards for my experience and to the team.
Stayed 7 nights in Mar 2024
Response from Operations Manager on Mar 17, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us. We are glad to hear your enjoyed your stay and we are looking forward to welcoming you back.

10/10 Excellent

KRIS, Swannanoa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return to Hones 2 Suite on our next visit to NYC
Stayed 3 nights in Feb 2024
Response from Operations Manager on Mar 17, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us. We are glad to hear your enjoyed your stay and we are looking forward to welcoming you back next time.