All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 3709 out of 5204 reviews" "
Loved the decor, lobby scent etc
Bad housekeeping.
sevevanolm
Stayed 3 nights in May 2024
Response from Ariyana on May 17, 2024
Thank you for your feedback. We're glad you appreciated our decor and lobby ambiance. We apologize for the disappointment with housekeeping and will address this promptly. Your comments help us improve, and we hope to welcome you back for a better experience in the future.
We loved our 5 day stay at the Arlo Midtown in May 2024. Very clean, modern chic style. Loved the walk-in shower and modern bathroom. Fantastic view from our south facing room on the 24th floor, just as advertised. The rates were very reasonable and there are a lot of food options close to the hotel. Subway lines were about 10 minutes away, and Times Square and Broadway district only about 10 min walk. Hotel restaurant has a lovely terrace and the food was great. We will be back next year. Highly recommended.
Daniel
Stayed 5 nights in May 2024
Response from Ariyana on May 17, 2024
Thank you for choosing Arlo Midtown and for sharing your wonderful experience! We're thrilled to hear that you enjoyed our clean, modern chic style, fantastic views, convenient location, and delicious dining options. We can't wait to welcome you back next year!
Love this hotel!!! I want to stay here every time I travel to NYC!!! The view from the room was spectacular. I love seeing the city start to light up at night.
Danielle
Stayed 2 nights in Feb 2024
Response from Ariyana on May 17, 2024
Thank you for your amazing review! We're thrilled to hear that you loved your stay and that you found the view from your room spectacular. We can't wait to welcome you back every time you travel to NYC!
Staff was very helpful. The check in and out was easy and smooth. Cleaning staff were efficient and provided extra towels for us promptly. Nice and quiet in a great location if you are going to the theatre. Also close to the subway.
Sara
Stayed 7 nights in May 2024
Response from Ariyana on May 17, 2024
Thank you for your wonderful review! We're pleased to hear that our helpful staff, smooth check-in and check-out process, and efficient cleaning service met your expectations. It's great to know you enjoyed our quiet, convenient location near the theatre and subway. We look forward to your next visit!
Very good location. Nice view at bight time of the city
Kenia
Stayed 4 nights in Mar 2024
Response from Ariyana on May 17, 2024
Thank you for your review! We're delighted you enjoyed our convenient location and the beautiful nighttime city views. We look forward to welcoming you back soon!
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Thank you for your review. We're glad you found our hotel nice, though we apologize if the room size didn't fully meet your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay.
Thank you for your review! We're glad to hear you found our hotel quiet and relaxing. We hope to welcome you back soon!
6/10 Okay
Lisa
Traveled with family
May 14, 2024
Liked: Cleanliness
Disliked: Amenities
Lisa
Stayed 3 nights in May 2024
Response from Ariyana on May 15, 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Clean room with a stellar view. The staff was friendly and helpful though it was difficult to coordinate with housekeeping and I seemed to miss it most days. Great location if you are in NY to see shows.
Samantha
Stayed 6 nights in Mar 2024
Response from Ariyana on May 15, 2024
Thank you for your review! We're delighted to hear that you enjoyed your clean room with a stellar view and found our staff friendly and helpful. We apologize for any inconvenience with coordinating housekeeping. We appreciate your feedback and hope to welcome you back to our conveniently located hotel for another great stay, especially if you're in town for shows!
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Beautiful hotel. Lots of options for food, staff was incredible!
Alexeis Nicole
Stayed 3 nights in May 2024
Response from Ariyana on May 15, 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and enjoyed the variety of food options. Our staff takes pride in providing incredible service, and we're delighted that it made your stay memorable. We hope to welcome you back soon for another fantastic experience!
Rooms are SMALL! Must turn sideways to move around. We stayed three nights and only had house cleaning two nights.
Eric
Stayed 3 nights in May 2024
Response from Ariyana on May 15, 2024
Thank you for sharing your experience. We apologize for any inconvenience caused by the size of our rooms and the inconsistency in housekeeping service. We'll address these concerns to ensure a better experience for our guests in the future. We appreciate your feedback and hope to welcome you back for a more comfortable stay.
Great location , nice hotel with super friendly and helpful staff
Paul
Stayed 4 nights in May 2024
Response from Ariyana on May 15, 2024
Thank you for your kind review! We're delighted to hear that you enjoyed our great location and found our hotel nice. Our staff works hard to provide friendly and helpful service, and we're glad to hear it made a positive impact on your stay. We hope to welcome you back to our hotel again soon!
Hip looking property in midtown Manhattan. The subway is about 6-7 minutes away in either direction. Double room was good for two of us for a few days. Drinks in the bar were tasty, but pricey. We didn’t have a chance to eat at the hotel, but the restaurant looked beautiful.
Gail
Stayed 4 nights in May 2024
Response from Ariyana on May 15, 2024
Thank you for your review! We're glad you enjoyed our hip property and convenient location. It's great to hear that your double room was comfortable and that you liked the drinks at the bar. We hope you get a chance to try our restaurant on your next visit. Looking forward to welcoming you back to Arlo Midtown!
Some of the most professional and friendly staff I’ve ever met, they went above and beyond and made my stay amazing!
Brandon
Stayed 1 night in May 2024
Response from Ariyana on May 13, 2024
Thank you so much for your glowing review! We're thrilled to hear that our staff exceeded your expectations and contributed to making your stay amazing. We strive to provide exceptional service to all our guests, and we appreciate your kind words. We look forward to welcoming you back for another memorable experience soon!
Great hotel with a great view of the NY skyline. Would definitely recommend!
Sorin
Stayed 3 nights in Apr 2024
Response from Ariyana on May 12, 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed the great view of the NY skyline during your stay with us. We appreciate your recommendation and look forward to welcoming you back again soon!
[1/25 11:41 PM] Ariyana FordThank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Very cute hotel. Nice vibe and very clean. Urban room we had was very small but clean and Isabel. Bathrooms are well appointed and functional. Liked the design and continued use of the colors and aesthetic. Beds were comfy. Good value for the price.
Agata
Stayed 1 night in May 2024
Response from Ariyana on May 12, 2024
Thank you for your kind words! We're delighted to hear that you found our hotel cute with a nice vibe and appreciated the cleanliness. We're glad you enjoyed the design aesthetic, comfy beds, and the functionality of our well-appointed bathrooms. It's wonderful to know that you found good value for the price. We look forward to welcoming you back for another enjoyable stay soon!
I stayed for 1 day and had a great time.Everything was clean.The breakfast was great with the voucher. Delicious.
ICB Creative
Stayed 1 night in May 2024
Response from Ariyana on May 12, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great time during your stay with us. It's fantastic to know that everything was clean and that you enjoyed our delicious breakfast. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!
This was my second time staying at the Arlo Midtown and it was just as wonderful as the last. Alex, Louis and Gurkan - absolutely amazing. Emmanuel at the cafe - wonderful barista. Housekeeping was on point. Nothing not to love.
Mususi
Stayed 14 nights in Apr 2024
Response from Ariyana on May 10, 2024
Thank you so much for your glowing review! We're delighted to hear that your second stay with us was just as wonderful as the first. Alex, Louis, and Gurkan, along with Emmanuel, are thrilled to receive your recognition. We take pride in delivering exceptional service, and it's fantastic to hear that our team exceeded your expectations. We can't wait to welcome you back for another amazing experience at Arlo Midtown!
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Property is great, terrace rooms are fantastic. But not too much in the immediate area without walking several blocks - perfect for my relaxing stay (but not convenient for using as a home base to explore the city).
Peter
Stayed 1 night in May 2024
Response from Jason M | Assistant Front Office Manager on May 7, 2024
Hello Peter,We are glad to hear that you enjoyed your stay. We look forward to welcoming you back
Good area. Nice decoration. Wonderfull staff. Very convenient. Mattress and pillow very good,.
Rafael Torres
Stayed 3 nights in May 2024
Response from Ariyana on May 9, 2024
Thank you for your review! We're glad you appreciated our convenient location, lovely decor, and wonderful staff. It's great to hear that you found our mattresses and pillows very comfortable. We hope to welcome you back soon for another enjoyable stay!
Love this place. It's like having a comfortable home to visit in Nyc. Staff and restaurants are the best!!!
Fern
Stayed 1 night in May 2024
Response from Ariyana on May 6, 2024
Thank you for your lovely review! We're thrilled to hear that you consider our hotel like a comfortable home in NYC and that you enjoyed our staff and restaurants. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay!
Rooms are quite compact but perfect for the solo traveler and lobby amenities are nice - lots of sitting areas for a coffee or a drink. My room had no view but otherwise very convenient.
Susan
Stayed 1 night in May 2024
Response from Ariyana on May 6, 2024
Thank you for your review! We're glad to hear that you found our compact rooms perfect for solo travelers and enjoyed the amenities in our lobby. We apologize for any inconvenience regarding the lack of a view but are pleased that you found the location convenient. We appreciate your feedback and hope to welcome you back for another convenient stay!
Central location, even though it was off the Main Street. It was a fairly quiet area and even though there was some construction, it was not noisy. Property is well kept and clean!
joseph
Stayed 3 nights in May 2024
Response from Areis Evans Guest Experience Manager on May 4, 2024
Your positive comments mean the world to us, and I will be sure to share your feedback with our entire team. We are committed to maintaining this level of excellence and look forward to welcoming you back for another perfect stay in the future!
10/10 Excellent
BRENT
Business traveler
Apr 30, 2024
Liked: Amenities
The overall experience was great. The Bar downstairs was exceptional. The Bar tender on site was entertaining and his drinks were perfect. Go with the Roasted Apple cocktail. The Hot Sausage pizza was also very good, definitely a place to stay at again
BRENT
Stayed 1 night in Apr 2024
Response from Ariyana on May 1, 2024
Thank you for sharing your wonderful experience with us! We're delighted that you enjoyed our exceptional bar and the entertaining bartender. The Roasted Apple cocktail sounds like a delicious choice! We're glad you also enjoyed the Hot Sausage pizza. We can't wait to welcome you back for another memorable stay!
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Relatively, modern, well-designed to be functional. A little noisy when there are people outside the room as the door is not soundproof.
Lynette
Stayed 3 nights in Apr 2024
Response from Ariyana on Apr 29, 2024
Thank you for sharing your feedback! We're glad to hear you appreciated our modern and functional design. We apologize for any inconvenience caused by noise outside the room; we're continuously working to improve our facilities to ensure a more peaceful stay for our guests. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.
Thank you for your review! We're thrilled to hear that you found our hotel nice and modern, and we're glad that our proximity to Times Square added to your experience. We hope to welcome you back again soon!
10/10 Excellent
Sean
Traveled with family and small children, Business traveler, Traveled with family
Apr 28, 2024
The stay was phenomenal, the only thing better than the accommodation was the Staff and Service. Alex, Alexi, Sidney, Darien and Anya at the front and the staff compliment . Eric in security was amazing. Thanks Arlo Midtown for the best staff we will be back!!
Sean
Stayed 1 night in Apr 2024
Response from Ariyana on Apr 29, 2024
Thank you for your glowing review! We're thrilled to hear that you had a phenomenal stay with us and that our staff, especially Alex, Alexi, Sidney, Darien, Anya, and Eric, made such a positive impression on you. We'll be sure to pass along your kind words to our team. We can't wait to welcome you back to Arlo Midtown for another fantastic experience!
10/10 Excellent
Emmie
Apr 26, 2024
Emmie
Stayed 2 nights in Apr 2024
Response from Ariyana on May 17, 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
10/10 Excellent
Chelsea
Apr 26, 2024
Chelsea
Stayed 2 nights in Jan 2024
Response from Ariyana on Apr 28, 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.
6/10 Okay
Ping, Los Angeles
Apr 25, 2024
Disliked: Amenities
The rooms are too small, the hallway very narrow, there are limited services, and the staff is not helpful.
I don’t feel that I received value for the room's price.
Ping
Stayed 1 night in Apr 2024
Response from Ariyana on Apr 26, 2024
We're sorry to hear that your stay fell short of expectations. Your feedback regarding room size, hallway width, service availability, and staff assistance is noted, and we apologize for any inconvenience caused. We'll use your comments to make improvements and ensure a more satisfactory experience for future guests. Thank you for sharing your thoughts with us.
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.