Presidential Suite, 1 Bedroom, River View | Lounge
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Reviews of The Westin New Orleans

4.5 out of 5
The Westin New Orleans
100 Rue Iberville, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 777 out of 1163 reviews" "
Rating 8 - Good. 226 out of 1163 reviews" "
Rating 6 - Okay. 85 out of 1163 reviews" "
Rating 4 - Poor. 40 out of 1163 reviews" "
Rating 2 - Terrible. 35 out of 1163 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here we will be back
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexander

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel, location is good. Everything is so close.
Stayed 2 nights in May 2024

8/10 Good

Ajay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall great place and location. The room had a faint paint smell and the water temperature regulation in the bath was not great with the default being too hot to shower. Required some work to get the temperature to be manageable.
Stayed 3 nights in May 2024

10/10 Excellent

Jeffrey, Hazlehurst

Business traveler, Traveled with family
Liked: Amenities
Went well
Stayed 1 night in May 2024
Response from katie on May 28, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

2/10 Terrible

tramaine

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not too friendly, i was literally asking the young lady to explain something to me and she got annoyed and said “ I want to go home”
Stayed 3 nights in May 2024
Response from katie on May 28, 2024
Good Morning,Thank you for this feedback. We will address.

10/10 Excellent

stuart andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing views of the Mississipi, relaxing licensed/dining area, conceirge was amazing, clean rooms with great daily freshen ups, excellent property and staff
Stayed 3 nights in May 2024
Response from katie on May 28, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the Westin boasts a prime location, its status as a four-star hotel accentuated certain drawbacks during my stay. Let's start with the coffee machine—a petite drip model requiring the use of a plastic tray for coffee grounds. This setup raised concerns about potential microplastic contamination in my morning brew. While I don't expect a Nespresso-level upgrade, alternative drip coffee machines exist where grounds can be directly deposited without plastic trays. Moving on to the ironing situation, the antiquated iron provided proved to be more of an annoyance than help. Despite allowing ample time for heating, it consistently left clothes with water spots during the ironing process. Finally, the blow dryer's outdated and prompting a plea for a modern replacement. In essence, while the Westin's location shines, attention to these amenity details could significantly enhance the overall guest experience. However, the hotel amenities were amazing, clean and the staff were very welcoming and hospitable.
Stayed 3 nights in May 2024
Response from katie on May 28, 2024
Good Morning,Thank you for this feedback. We will address.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river and French Quarter was nice to wake up to. Ideal location.
Stayed 3 nights in May 2024
Response from katie on May 27, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from katie on May 28, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

2/10 Terrible

Sergio

Traveled with partner
Disliked: Cleanliness, staff & service
Bed Sheets were ripped off , overpriced fare and parking not available. Very dissapointing.
Stayed 1 night in May 2024
Response from katie on May 27, 2024
Good Morning,Thank you for sharing your feedback. We will address.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Don't get room near elevators. Comes with earplugs and you will find out why
Stayed 2 nights in May 2024
Response from katie on May 25, 2024
Good Morning,Thank you for this feedback. We will address.

10/10 Excellent

aemetrius, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my GUCCI SHADES in the lobby and a man working front lobby doors returned them as soon as I returned to property.
Stayed 3 nights in May 2024
Response from katie on May 25, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

6/10 Okay

Cara Lee

Liked: Staff & service
Stayed 4 nights in May 2024
Response from katie on May 24, 2024
Good Morning,Thank you for your feedback. We will address.

10/10 Excellent

georgia, sandston

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in May 2024
Response from katie on May 24, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again.

8/10 Good

deborah, kennesaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2024
Response from katie on May 21, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again soon!

10/10 Excellent

Jad

Stayed 2 nights in May 2024
Response from katie on May 21, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again soon!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were very pleasant, professional and very helpful. The hotel was centrally located and it was very clean.
Stayed 5 nights in May 2024
Response from katie on May 20, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Carlos, Key Biscayne

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from katie on May 18, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Ana Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Westin hotels, they’re just so comfortable and well kept. The Westin New Orleans is now exception. I also love the location, being close to everything without being in a noisy place. Will continue to stay here while visiting NOLA.
Stayed 2 nights in May 2024
Response from katie on May 16, 2024
Good Afternoon,We are glad you enjoyed your stay with us. Come back and see us again soon!

10/10 Excellent

Timothy Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Jackson Square. Safe and quiet.
Stayed 5 nights in May 2024
Response from katie on May 16, 2024
Good Afternoon,We are glad you enjoyed your stay with us. Come back and see us again soon!

10/10 Excellent

Qun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view
Stayed 4 nights in May 2024
Response from katie on May 16, 2024
Good Afternoon,We are glad you enjoyed your stay with us. Come back and see us again soon!

10/10 Excellent

Shango

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to everything.
Stayed 4 nights in May 2024
Response from katie on May 16, 2024
Good Afternoon,We are glad you enjoyed your stay with us. Come back and see us again soon!

10/10 Excellent

Asia Latavia

Liked: Property conditions & facilities
Beautifully made hotel
Stayed 1 night in May 2024
Response from katie on May 16, 2024
Good Afternoon,We are glad you enjoyed your stay with us. Come back and see us again soon!

10/10 Excellent

Pricilla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 3 nights in May 2024
Response from katie on May 14, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

JOSEF

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of River.
Stayed 3 nights in May 2024
Response from katie on May 13, 2024
Good Morning,We are so glad you enjoyed your stay. Come back and see us again!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. The hotel is located in a shopper's paradise. Below the hotel is Tiffanys, Louis Vuitton, Michael Kors,and a host of high end stores
Stayed 4 nights in May 2024
Response from katie on May 12, 2024
Good Morning,We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, the team welcoming us were professional and kind. Every aspect of the stay was top notch. The only thing we would modify is how hot the water is… really hot, the cold water is not cold. It’s about 110 degrees Showers were HOT But besides that , we can’t wait for the next trip and thank you for your welcome.
Stayed 5 nights in May 2024
Response from katie on May 9, 2024
Good Morning, Thank you for your feedback. We will be addressing this.

10/10 Excellent

Kasei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from katie on May 9, 2024
Good Morning,We are glad you enjoyed your stay! Please come back and see us again!

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the beds were comfortable, the pillows were not. The shower was either cold or scalding hot, no in between. We ran out of liquid soap the first day and housekeeping never refilled it. Housekeeping also left us with 1 bath towel each day for 2 of us and we had to hunt down more towels. Housekeeping also discarded a pair of Lululemon shorts my wife had washed and hung in the bathroom to dry as well as some face cleaner she left in the shower. The morning we left, there was supposed to be a taxi waiting for us at 3:45 am and we had to call for one ourselves because there wasn't one when we were ready to leave. The bar area on the 11th floor served good food and drinks and friendly staff.
Stayed 3 nights in May 2024
Response from katie on May 7, 2024
Good Morning,Thank you for sharing this feedback. We will address

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024
Response from katie on May 6, 2024
Good Morning,We are glad you enjoyed your stay! come back and see us again!

8/10 Good

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Susan, Waukesha

Liked: Cleanliness, staff & service, property conditions & facilities
The Observatory was awesome!
Stayed 3 nights in Apr 2024
Response from katie on May 9, 2024
Good Morning,We are glad you enjoyed your stay! Please come back and see us again!

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The facility was nice. Staff not very helpful or friendly
Stayed 4 nights in Apr 2024
Response from katie on May 3, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Timothy, KATY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is conveniently placed above a very nice mall. While the building is clearly older, they have plenty of upgrades. My biggest complaint is that it’s extremely loud on the river in the mornings. That noise woke me every day.
Stayed 3 nights in Apr 2024
Response from katie on May 3, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Erika

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Jazz fest, good location, had a room looking at the river which was great
Stayed 5 nights in Apr 2024
Response from katie on May 3, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities
River view great
Stayed 1 night in Apr 2024
Response from katie on May 4, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

8/10 Good

Alvaro

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Apr 2024
Response from katie on May 3, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from katie on May 3, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, great place to stay!
Stayed 1 night in Apr 2024
Response from katie on Apr 28, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Edgar, Huntsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great food on premises and excellent customer service.
Stayed 2 nights in Apr 2024
Response from katie on Apr 27, 2024
Good AfternoonWe are glad you enjoyed your stay! Come back and see us again!

8/10 Good

Callista

Traveled with partner
My stay at the Westin was by far my best experience at a major hotel in New Orleans. The staff in all depts. was well trained, professional and friendly. I would recommend this hotel and look forward to returning.
Stayed 4 nights in Apr 2024
Response from katie on Apr 26, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Westin!
Stayed 2 nights in Apr 2024
Response from katie on Apr 26, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Sonya

Liked: Staff & service, property conditions & facilities
Loved this hotel! Clean and everyone was friendly. Perfect location in New Orleans.
Stayed 3 nights in Apr 2024
Response from katie on Apr 26, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

4/10 Poor

Stephany

Our bathroom was dirty/dead mashed mosquito in shower and dried dark hair on ceiling above bathroom sink. Very loud in halls at night/“party time”. Asked to be moved. Extremely long wait at valet park trying to leave.
Stayed 1 night in Apr 2024
Response from katie on Apr 22, 2024
Good Afternoon,Thank you for sharing your feedback. We will address.

10/10 Excellent

Kathryn Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location. Within walking distance to almost everything.
Stayed 4 nights in Apr 2024
Response from katie on Apr 21, 2024
Good AfternoonWe are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, very clean, very friendly
Stayed 2 nights in Apr 2024
Response from katie on Apr 22, 2024
Good AfternoonWe are glad you enjoyed your stay. Come back and see us again!

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for the French Quarter Festival. Side entry and check in on the 11th floor is a tad quirky. The bar is gorgeous, great views of the river and the French Quarter! rooms are fine, large with COMFY beds. bathrooms old, but attempts at updates w/sinks and rain shower. I do appreciate the environmental interest, with toiletries. The bellman are all terrific. the hostess at the breakfast spot on the 11th seems uninformed - this stay was perfect for what we wanted to do. I felt very safe!!!
Stayed 3 nights in Apr 2024
Response from katie on Apr 19, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again.

10/10 Excellent

Nadine Nunley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing the Westin is the only place I will stay in New Orleans.
Stayed 3 nights in Apr 2024
Response from katie on Apr 18, 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from katie on Apr 16, 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!