Exterior

Reviews of Margaritaville Beach Resort - Nassau

4 out of 5
Margaritaville Beach Resort - Nassau
2 Bay Street, Nassau, New Providence

Reviews

8.2

Very Good

Rating 10 - Excellent. 650 out of 1235 reviews" "
Rating 8 - Good. 263 out of 1235 reviews" "
Rating 6 - Okay. 152 out of 1235 reviews" "
Rating 4 - Poor. 95 out of 1235 reviews" "
Rating 2 - Terrible. 75 out of 1235 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sherri

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property itself was nice, the amenities & beach were great. However, if I was to do this trip all over again I would definitely not stay here. The food is outrageous and small portions, and being downtown by the cruise ports everything closes by 5:00. So basically the restaurants you might be able to enjoy that are close by all close early. One of the days that we were planning on doing Senor Frogs, they decided they wanted to close by 3:00. I heard several other guests complain of this same issue. There is what's called a fish fry 20 min. walk, but basically they are small food vendors that you can order food from and eat but not great at all. Staff was generally helpful and polite. We only had one incident at the wave rider, he was pretty rude to my kids and can tell he doesn't enjoy his job.
Stayed 3 nights in May 2024

4/10 Poor

Mia

Liked: Cleanliness
The hotel is so much smaller than expected and smack in the middle of a town. The beach was tiny and it was right next to a public beach which made it hard to relax and feel like you were in your own secluded hotel. Restaurants and places closed early too.
Stayed 2 nights in Mar 2024
Response from General Manager on May 15, 2024
Dear Mia,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Your feedback is important to us and we will be sure to discuss it with our team for improvement purposes. Please allow us another opportunity to show you a much better experience that we are known for providing.

10/10 Excellent

Arron

Traveled with partner
Perfect for family and friend stay. Nice and clean rooms and the staff were very nice and attentive
Stayed 4 nights in May 2024
Response from General Manager on May 15, 2024
Dear Arron,We are thrilled to hear our clean rooms and friendly, attentive staff made your stay with family and friends perfect! Creating a welcoming environment for groups is important to us, and your feedback lets us know we achieved that. Thank you for choosing Margaritaville Beach Resort Nassau, and we look forward to welcoming you all back again soon!Zachary FrangosManaging Director

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested non-connecting room which was not honoured therefore experienced noise from guests in connected room
Stayed 5 nights in May 2024
Response from General Manager on May 13, 2024
Dear Lori,Thank you for choosing to stay at Margaritaville Beach Resort Nassau! We do our best to honor requests for specific room types and we are sorry we were unable to accommodate your request at the time. Please know we're here to address guest disturbances when notified. However, based on your positive rating, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Zachary FrangosManaging Director

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Taharji, ft lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Iva, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching the cruse boats up close was fun. The view was spectacular.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Iva,Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your lovely five-star review. We agree that watching the cruise ships go by never gets old. It's wonderful to know you enjoyed your stay with us, and we look forward to welcoming you back again soon.Zachary FrangosManaging Director

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the water park
Stayed 6 nights in May 2024
Response from General Manager on May 13, 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! It's wonderful to know you enjoyed your experience and that your kids had a blast splashing at our waterpark. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

10/10 Excellent

Herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always awesome. We’ve stayed at Margaritaville 2x and both times we were satisfied with the overall service.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Herbert,Thank you for choosing Margaritaville Beach Resort Nassau and taking the time to leave your feedback! We are delighted you had another wonderful experience. Our team works hard to ensure our guests leave with nothing but fond memories of their visit, so they will be delighted to know you were impressed. We look forward to welcoming you back for many more memorable getaways.Zachary FrangosManaging Director

10/10 Excellent

ALEXANDER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! It's wonderful to know you thoroughly enjoyed your recent experience, and we appreciate you giving us a perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

2/10 Terrible

Keith

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Front desk staff and management need to be trained or retrained in customer service and interaction this place is loud day and night.
Stayed 4 nights in May 2024
Response from General Manager on May 8, 2024
Thank you for choosing our resort and sharing your feedback. We're concerned to hear about your experience with our team members and the noise levels during your stay. We take your comments seriously and will address these issues to improve our guest service and overall environment. We hope to have the opportunity to offer you a better experience in the future.Zachary FrangosManaging Director

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and quality of Magaritaville was second to none. First class operation in every aspect
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear John,Thank you for choosing our resort and taking the time to leave us your feedback! We are so happy to know that our friendly team members, wonderful accommodations, and more all added up to an amazing experience. It would be a pleasure to host you again soon, so hurry back. Zachary FrangosManaging Director

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The bathroom door won’t open properly for the first three days and cold faucet continued to drip
Stayed 7 nights in Apr 2024
Response from General Manager on May 7, 2024
Thank you for choosing our resort and taking the time to share your experience. We're sorry to hear about the issues you experienced with the bathroom door and the cold faucet during your stay. Your comfort and satisfaction are our top priorities, and it's good to hear that the issue could be solved. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Zachary FrangosManaging Director

10/10 Excellent

Christina Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

lynn, Elk Grove Village

Traveled with partner
Every room had a water view
Stayed 5 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Lynn,Thank you for choosing Margaritaville Beach Resort Nassau and taking the time to tell us about your experience. We're delighted to hear that you enjoyed the water views from our rooms. We look forward to welcoming you back soon for another scenic and relaxing visit!Zachary FrangosManaging Director

8/10 Good

Gisele Louise

Traveled with family and small children
We stayed at One Particular Harbour late April 2024. The hotel and facilities were great! There was an employee named Mark who worked the lobby. He was so fantastic, kind, welcoming. No matter if it was the the first time or the 10th time he saw us he was so happy, friendly and enthusiastic. 10 stars for him! Suggestions: the glass door for the toilet is loud when it closes, putting little rubber or gel pads along the door would help it close quietly. Also it was a surprise to learn at check in that the resort was cashless, i did nit read that anywhere during my research
Stayed 7 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you for choosing our resort for your trip to the Bahamas! It's wonderful to know you had an enjoyable experience, and we appreciate you mentioning our lovely facilities and the service you received from Mark. Your suggestions will be shared with our internal team for further consideration, as we are always seeking ways to improve. Take care, and we hope you return soon!Zachary FrangosManaging Director

10/10 Excellent

Antonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the water park is small but nice. Very close walk to the fish fish ( food and bars) tiki hut with great food on the beach and a 8 min walk to the straw market and other restaurants. All the staff was nice and accommodating
Stayed 4 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you for choosing to stay with us at Margaritaville Beach Resort Nassau, and we appreciate you taking the time to share your input. We are delighted to know that you appreciated our central location, clean atmosphere, friendly staff members, and fun water park. It was a pleasure hosting you, and we hope to see you again soon! Zachary FrangosManaging Director

10/10 Excellent

Althea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive to all our needs. The rooms were do clean and we had a womderful view of the ocean. Antonio thank you for all your help and to all the staff you really know what customer service is. Thank you all for a wonderful vacation.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Althea,Thank you for choosing to stay with us at Margaritaville Beach Resort Nassau. We appreciate you taking the time to share your comments. It is wonderful to know that you enjoyed your visit and appreciated our beautiful and clean accommodations and helpful staff members. It was truly a pleasure hosting you, and we hope to see you again soon! Zachary FrangosManaging Director

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park and beach are very good. Limited options for dining in the hotel and outside. Despite the limited options, the few mediocre local restaurants charge top $$$$
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Edward,Thank you for staying with us and for taking the time to share your five-star review! We're delighted to hear that you enjoyed our water park and beach. We appreciate your feedback regarding dining options and understand the importance of variety and value. We look forward to welcoming you back and hope to impress you with improved dining options in the future.Zachary FrangosManaging Director

8/10 Good

Colette, Methuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff. More kid friendly activities are needed.
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Colette,It was a pleasure to welcome you and your family to Margaritaville Beach Resort Nassau during your recent visit. We're happy to hear you appreciated our clean accommodations and the friendly hospitality our team provided. Your feedback regarding including more child-friendly activities is gratefully received and allows us to continually review guest satisfaction; we will certainly keep your suggestion in mind. Thank you for your comments, and we hope to have the opportunity to welcome you back on another occasion.Zachary FrangosManaging Director

6/10 Okay

Ruth, PROSPECT HEIGHTS

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Kayla M

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Christopher Harrison

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place!!!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Christopher,Thank you for choosing Margaritaville Beach Resort Nassau and for taking the time to provide your five-star review! We are thrilled you enjoyed your time and look forward to welcoming you back again soon.Zachary FrangosManaging Director

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were able to get a room upon arrival and prior to check in. That was wonderful. The room was lovely. The entire hotel smelled wonderful and clean. The property had fantastic amenities and was close the the straw market and shopping and historical buildings
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for taking the time to share your experience with us, Deborah! We're glad were able to accommodate your early arrival and that you appreciated our clean, fresh property. If your adventures bring you back to the area, please come see us again at Margaritaville Beach Resort Nassau.Zachary FrangosManaging Director

8/10 Good

Starlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Marcia

Stayed 4 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

4/10 Poor

Aimee, Killeen

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Customer service was 2 out of 10. Very over priced not much to do. Hidden fees and additional costs on account when paying with debit/credit and cannot use cash.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for choosing our resort and taking the time to provide your review. It is disheartening to hear that your stay did not meet your expectations. Our team will review this to ensure we are providing the best service to our guests and being as transparent as possible with our fees. We hope you will consider staying with us again to see how we have improved.Zachary FrangosManaging Director

10/10 Excellent

Rabiah

Liked: Cleanliness, staff & service, property conditions & facilities
Good food, great staff and wonderful service.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted you enjoyed our tasty offerings. It was truly a pleasure having you here, and we hope you return soon!Zachary FrangosManaging Director

10/10 Excellent

Kenneth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent beaches for swimming & first rate location.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Kenneth, Thank you for taking the time to leave your glowing review and highlighting our convenient location and gorgeous beaches. It was an honor to host you at Margaritaville Beach Resort Nassau, and we look forward to your next visit!Zachary FrangosManaging Director

4/10 Poor

Molly

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
When we first got to the resort we had high hopes for this place. The weather was nice and we were excited to get our family vacation started. We arrived pretty early to the resort and asked if our room was ready. It was not, but they told us that they would let us know…they did not let us know and when we went to check to see if it was ready, they said oh yeah, we were just going to let you know and so we got into our room about 2 hours early which I’ve done before at other resorts, but never in my life have I been charged for it. Here I was. Ok not a big deal but it did rub me the wrong way. My family and I stayed for a total of eight days and the maids never came to make the bed instead, they waited for me to make it and I would test it every day and they never showed until I actually made the bed…one night it was 7pm. they did bring us waters and take our garbage…. So they did the bare minimum. There is no laundry on site and there’s no way to do any laundry unless you want to get a cab and go somewhere that offers a laundry service. There was an ice machine across the hall with a vending machine that didn’t work, so if we got thirsty in the middle of the night… It was tough luck. We did enjoy the pool in the beach, but when we tried to go to the harbor, one pool, which was advertised in our brochure. We were told that we weren’t allowed because we weren’t staying there, why would they advertise for that pool and beach if we weren’t allowed to use it?
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Molly,Thank you for staying with us and taking the time to share your experience. We're glad you enjoyed the beach. However, we apologize for any confusion about the pool and for any issues with housekeeping. We'll pass your comments along to the appropriate staff members for review and correction, and we hope you'll consider staying with us again should you be back in the area.Zachary FrangosManaging Director

6/10 Okay

William

Traveled with partner
The adult pool was nice but it was always dirty, seems like they dont bother cleaning it. Margaritaville Beach Resort came up as all inclusive when I booked my stay. When arrived to Margaritaville they said it wasn’t all inclusive. We end it up buying the package to be able to have breakfast, lunch, and dinner at the resort which it was not worth what they charge per person per day which was about $70 dollars. Margaritaville also charges a daily fee of $70 for taxes. When we asked why we had to pay a daily tax, all the receptionist said was “We charge tax for everything.” Like how we pay a fee to stay there through Expedia and then they charge another fee at Margaritaville.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for choosing our resort and for providing your review. We're sincerely sorry to hear about the challenges you faced during your stay. We apologize for the cleanliness issues at the pool and any confusion that may have come. Rest assured, we take your feedback seriously and will address these concerns internally to ensure a smoother experience for our guests moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Zachary FrangosManaging Director

8/10 Good

Alvin

Traveled with family
Liked: Cleanliness, property conditions & facilities
My only concern was they didn’t follow up with issues concerning our room. Also they offered a place to cook but no pots or pans to use! Need to offer more activity on property to do.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for choosing to stay with us and for sharing your experience. We apologize for any lapses in addressing the issues with your room and for the inconvenience regarding the cooking area's lack of pots and pans. Your comments are valuable to us, and we will work to improve our follow-up procedures and ensure that necessary amenities are provided for our guests' convenience. We appreciate your input and hope to have the opportunity to better serve you in the future.Zachary FrangosManaging Director

8/10 Good

Brookelyne

Stayed 2 nights in Apr 2024

10/10 Excellent

Eric, Manhattan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and loved the view
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for choosing Margaritaville Beach Resort Nassau for your trip to the Bahamas! We are delighted to know the high standards of cleanliness we adhere to were reflected in your stay, and we appreciate you mentioning our spectacular views. It was truly a pleasure having you here, and we hope you return soon!Zachary FrangosManaging Director

10/10 Excellent

Edwin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Edwin,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.Zachary FrangosManaging Director

10/10 Excellent

Michel

Stayed 4 nights in Apr 2024

10/10 Excellent

SHAUN, Brantford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 3 day vacation. We got upgraded to the Jimmy Buffet Suite which was incredible. We ate at the restaurants at the resort and the food was excellent and reasonably priced. Will definitely be staying again.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Shaun,We enjoyed hosting your three-day vacation at Margaritaville Beach Resort Nassau. It's fantastic that you loved our suite and delicious food. Our team is grateful for your kind words, and we'll see you again soon!Zachary FrangosManaging Director

8/10 Good

Charles

Liked: Staff & service, amenities
Centrally located
Stayed 4 nights in Dec 2023
Response from General Manager on Apr 23, 2024
Dear Charles,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. If you're in the area again, please come back to see us.Zachary FrangosManaging Director

10/10 Excellent

Manohar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for the kind review, Manohar.We're glad you enjoyed your visit, and we look forward to hosting you again at Margaritaville Beach Resort Nassau!Zachary FrangosManaging Director

10/10 Excellent

christine a

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , beautiful views,friendly staff
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Dear Christine,Thank you for choosing Margaritaville Beach Resort Nassau and providing your review. We are delighted to know that you enjoyed our amazing views, accommodating staff, and cleanliness of our establishment. It would be wonderful to see you again on your next visit.Zachary FrangosManaging Director

8/10 Good

Thomas

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our family enjoyed this property, the water park and beach kept everyone entertained. Food and drinks were pricey, but to be expected for a resort (happy hour started at 4pm and was 2 for the price of 1 so that took the sting out things). There is a Macdonald’s and a Dunkin very close by to help keep food costs down here and there. I thought this property’s location was going to be a great home base to explore FishFry and Staw Markey etc. but after we tried to walk around the Straw Market and the cruise ship port, we gave up after constantly being harangued by people trying to sell products and tours.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for choosing Margaritaville Beach Resort Nassau for your trip to the Bahamas! We are delighted you had an enjoyable experience, and we appreciate you spotlighting our fantastic amenities, convenient location, and family-friendly atmosphere. It was truly a pleasure having you here, and we hope you return soon! Zachary FrangosManaging Director

10/10 Excellent

latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for choosing Margaritaville Beach Resort Nassau for your trip to the Bahamas! It was such a pleasure having you as our guest, and we appreciate you giving us a perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

10/10 Excellent

Omar, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

candace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to a lot of nice local spots
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Candance, Thank you for choosing to stay with us at Margaritaville Beach Resort Nassau, and for providing your review. We are thrilled to learn you had such a pleasant stay, and we're proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our convenient location. We hope to see you again soon, as it was a pleasure having you.Zachary FrangosManaging Director

10/10 Excellent

glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for choosing Margaritaville and for taking the time to leave a review. We are so pleased you enjoyed our convenient and walkable grounds, and we hope you'll come back for another trip to paradise!Zachary FrangosManaging Director

6/10 Okay

Oxana

Liked: Property conditions & facilities
Charging for check in and hidden fees at the end of stay. Expensive food
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 16, 2024
Thank you for choosing our resort and taking the time to share your experience. We understand your perspective regarding fees and the cost of dining. Your feedback is appreciated and also crucial as we strive to balance quality and value. We hope to have the chance to provide a more satisfying stay in the future.Zachary FrangosManaging Director

6/10 Okay

Ashlea

Disliked: Amenities
This was an average property, with compared to equivalent resorts it is very expensive.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your feedback, Ashlea.We're happy to see aspects of your stay were pleasant. Regarding our rates, we work hard to keep them competitive for such a unique experience, and we're sorry to hear you felt that was not the case. The next time you're in town, please come see us again.Zachary FrangosManaging Director