Large room,clean, breakfast buffet of good assortment
Paul
2024 年 5 月入住 2 晚
10/10 超赞
Kammy
与家人出行, 与配偶出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome property. Close to everything. Was so great to have a suite
Kammy
2024 年 5 月入住 2 晚
10/10 超赞
Brandy
2024年05月26日
满意:住宿条件和设施,员工和服务
Great parking and accessibility to downtown. Staff were always friendly and available!
Brandy
2024 年 5 月入住 2 晚
10/10 超赞
Curtis Gene
2024年05月23日
满意:清洁度、员工和服务、住宿条件和设施
Curtis Gene
2024 年 5 月入住 8 晚
10/10 超赞
Ravinderpal
2024年05月14日
满意:清洁度、员工和服务、住宿条件和设施
All good
Ravinderpal
2024 年 5 月入住 2 晚
8/10 还可以
Charlene
与家人出行
2024年05月13日
满意:服务设施
不满意:清洁度
We arrived and were greeted well. The front desk is GREAT. They are the best. We had major issues with house keeping. Rooms were not cleaned. Sinks and shower were left dirty. No hand soap etc. Rooms cleaned late and then done very sloppy. Brought this to the attention of the front desk and they bent over backwards to make sure this was taken care of. However, we had the same issue the next day. I also spoke with the front end manager. I think that is who she was. She had no name tag and never introduced herself. As I was explaining my concern I used my hands. I am southern. She said very aggressive first of all put your hands down. You have two options you can leave now or just except it. I was being very nice and never raised my voice. She was very rude and had zero customer service expertise. The director of house keeping was there when this conversation happened. When this person, who I think was a manager, walked away she apologized for the way this person had treated me. The person, still no name, came back and was better. She said she was going to comp us for half or a night. When we checked out this had never happened. She never apologized for the issues. All others did. Shout to front desk staff. The director of house keeping she personally over saw out room being cleaned. They did a great job. Management needs to look at their front end management staff. Before she even spoke to me she was VERY defensive.
Charlene
2024 年 5 月入住 3 晚
10/10 超赞
Kristal
团体旅客
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
This was our first time in Nashville and we couldn’t have picked a better place to stay. The location was perfect, it was close enough to walk to everything we wanted to do. The staff during check in were amazing. We even got a complementary room upgrade upon arrival.